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ComEd Releases Online and Mobile Tools for Better Outage Information

Illinois electricity utility Commonwealth Edison Co. (ComEd) has released an online map and a smartphone app to help better communicate with customers about power outages during storms and provide information about how the utility is responding.

ComEd announced May 7 that it had a new color-coded map on its website that would allow customers to easily find clear information about power outages. The map, which is auto-updated every 30 minutes, provides details such as crew status and estimated power restoration time.

Presumably, customers who are experiencing a power outage and can’t access the map on their computers could still access the map with a battery-powered mobile device with a cellular data plan, such as an iPhone, iPad or Android smartphone or tablet.

The utility also announced a free mobile app for iPhone and Android smartphones that will help customers easily report power outages and check restoration status. The app can be downloaded from ComEd’s website or the Apple and Android app stores.

Sources

“ComEd Adds Map, Mobile App to Storm Response Tools,” Bloomberg Businessweek, May 8, 2012.

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