12140 Wickchester Ln Suite #100, Houston, TX 77079
(877) 547-7275

Frequently Asked Questions

  • 1. New York
  • 2. California
  • 3. Illinois
  • 4. Indiana
  • 5. Maryland
  • 6. Michigan
  • 7. New Jersey
  • 8. Texas
  • 9. General FAQ
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  • 1. Do I also have to call my utility company?
     

    No. We do everything for you; we make all the arrangements. You’ll get confirmation in the mail from your utility company that you’ve opted for Spark Energy.

  • 2. Explain Renewable Product Content?
     

    Renewable Product Content

    100% Green: This product is a Generic Renewable Energy Credit ("REC") backed product meaning that 100% of your annual usage will be offset by our retirement of non-specified RECs that are generated somewhere in the United States. Your status as an Illinois ratepayer means that in 2018 13% of your annual usage will additionally be covered by RECs that meet the State’s Renewable Portfolio Standard. Even though this is a generic product last year 100% of the electricity used by each customer served under this green product was covered through the retirement of Texas Wind RECs. Past resource composition is not a guarantee of future resource composition and is only provided to meet the requirements of Ill. Admin. Code. 83, Ch. I(c) 412.190. Please see the specific Terms and Conditions of your offer for additional information.

    50% Green: This product is a Generic Renewable Energy Credit ("REC") backed product meaning that 5O% of your annual usage will be offset by our retirement of non-specified RECs that are generated somewhere in the United States. Your status as an Illinois ratepayer means that in 2018 13% of your annual usage will additionally be covered by RECs that meet the State’s Renewable Portfolio Standard. Even though this is a generic product last year 50% of the electricity used by each customer served under this green product was covered through the retirement of Texas Wind RECs. Past resource composition is not a guarantee of future resource composition and is only provided to meet the requirements of Ill. Admin. Code. 83, Ch. I(c) 412.190. Please see the specific Terms and Conditions of your offer for additional information.

  • 3. Will I have to pay two separate bills?
     

    No. When you select Spark Energy as your electricity provider you will receive one consolidated bill from your local utility. Spark Energy will appear as the electric generation supplier on your bill.

  • 4. How can Spark Energy reduce my electricity bills?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity at very competitive prices.

  • 5. How do I enroll?
     

    You can click here, or call us at 1-877-547-7275.

  • 6. Who is Spark Energy?
     

    Spark Energy was founded in 1999 and has grown to become one of the most trusted retail energy suppliers in the United States. Based in Houston, Texas, we have been providing electricity and natural gas to homes just like yours for more than 15 years.

  • 7. How do I know if my invoice is estimated?
     

    Your invoice will indicate whether it is actual or estimated.

  • 8. How do I sign up?
     

    Complete your enrollment today online or chat with one of our knowledgeable sales agents at 877-547-7275 or customercare@sparkenergy.com.

  • 9. How do I make a payment?
     

    You can make a payment online through My Account or by phone at 877-547-7275 using a checking account, credit card, or debit card. We also accept cash payments at many retail locations. To find a retail location near you, please click here

  • 10. How do I sign up with Spark Energy?
     

    You can sign up online at Spark Energy.com– just enter your zip code, pick your plan and fill out your information. It’s easy. You can also enroll by phone at 877-547-7275. Either way, we look forward to hearing from you.

  • 11. How do I update my mailing address?
     

    Give us a call at 877-547-7275.

  • 12. Do I need to contact my current provider and let them know I am switching to Spark Energy?
     

    No, once you sign up with us online, we’ll handle contacting your utility and notifying them of your switch.

  • 13. How do you get your electricity from Texas to my state?
     

    We actually purchase electricity and gas from many sources and arrange to have it transported to your area.

  • 14. How do you get your natural gas from Texas to my state?
     

    We actually purchase natural gas from many sources and arrange to have it transported to your area.

  • 15. When does my contract expire with my current provider?
     

    Your current provider will know when your contract expires and whether or not there’s an early termination fee. We recommend you contact them to verify these details.

  • 16. How does billing work?
     

    Texas (ERCOT) markets– Texas is a unique state where energy choice has completely separated utilities from the customer-facing retail side of the business. Spark Energy will send you one consolidated bill that contains both your energy charges and your utility charges.
    Dual billing markets – In some markets, large customers have the option to choose dual billing. If you’re a dual billing customer, your business will get an energy charge-only bill from Spark Energy and a utility charges bill from your local utility. The greatest advantage of dual billing is that we can offer you more choices in energy plans.
    All other markets – Utility consolidated billing is the default in all markets outside of Texas (ERCOT). In a utility-consolidated billing market, the utility sends you one consolidated bill containing both your utility charges and your energy charges, even if your energy charges come from a competitive energy supplier like Spark Energy.

  • 17. How long does the switch take?
     

    The switch usually takes 15-45 days.

  • 18. How is it possible for you to give me a lower rate than the utility company?
     

    As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate better prices on energy, which we can then pass on to you.

  • 19. How long does it take for my account to switch to Spark Energy?
     

    It depends on the utility market, sometimes if the billing cycle is closure to the meter read the switch can happen sooner otherwise switch usually takes 15-45 days. In the meantime, keep an eye out for the welcome letter and terms of service we’ll mail you for your review.

  • 20. How long does the switch take?
     

    It depends on the utility market, sometimes if the billing cycle is closure to the meter read the switch can happen sooner otherwise switch usually takes 15-45 days. In the meantime, keep an eye out for the welcome letter and terms of service we’ll mail you for your review.

  • 21. How long is your contract?
     

    Please check out the products page for plans available in your area.

  • 22. How much do you charge for late fees?
     

    5% of the total delinquent balance.

  • 23. How will I know when my switch or move-in will occur?
     

    Once you sign up, you'll get an enrollment e-mail containing your estimated switch or move-in date.

  • 24. How will my billing work?
     

    You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

  • 25. I am moving in to a new place. Can you connect me?
     

    To get electricity or natural gas service at a new address, you’ll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275

  • 26. I am moving to another address in Texas. How do I transfer service to my new address?
     

    Give us a call at 877-547-7275 at least 3 business days before you want your electricity service transferred. When you call, we’ll need your new service address, your new ESID number if one is available, the date you want to start service at your new address and the date you would like service disconnected at your old address.

  • 27. I am moving to another location outside of Texas. Will there be any penalties for disconnecting service?
     

    If you're moving to a new location, there won’t be any penalty for disconnecting. You’ll need to provide your forwarding address, and depending on your particular situation, you may be required to provide some additional proof that you’ve left your previous address.

  • 28. I’m currently under contract. Can I switch?
     

    If your contract expires within six months or less, we offer future date pricing and make contracts available that start at the end of your current contract.

  • 29. If I still owe my utility money, do I have to pay them before I can switch?
     

    Yes. You must be up to date with your payments to your utility before you can switch to another electricity or natural gas provider.

  • 30. If I’m moving into a new place, how quickly can I get my electricity turned on?
     

    That depends on what kind of move-in you choose.

    Move In: You choose- At least 3 business, maximum of 45 calendar days

    Priority Move In: 24-48 hours (will cost more than a typical move-in request)

  • 31. If my electricity or gas goes out, who do I call?
     

    The utility will continue to handle outages, leaks, and emergencies just like they always have.

  • 32. If my power goes out or I smell a gas leak, who do I call?
     

    The utility will continue to handle emergencies, leaks, outages and downed power lines just like they always have. For these kinds of issues, we recommend calling the utility.

  • 33. If there is a gas emergency, will the utility company take care of their customers first and then Spark Energy customers last?
     

    No. The Gas utility is required to handle all customers equally and has no incentive to treat you differently, even if you've selected an alternative energy provider.

  • 34. Is Spark Energy regulated by the state?
     

    Yes, it is regulated by the state.

  • 35. Is there a fee to switch suppliers?
     

    No, there is no fee to switch suppliers.

  • 36. Is there a monthly fee?
     

    Some of our plans may include a small monthly fee which is listed on the products details page. 

  • 37. Is there an early termination fee?
     

    For variable-rate plans, there are no early termination fees. For fixed-rate plans, we may charge early termination fees which are listed on the products details page. Click here to find out more.

  • 38. The Utility is disconnecting me soon; if I switch to Spark Energy can you stop the disconnection?
     

    No. Since the utility handles billing for all customers in their service area, there is no way for us to stop from disconnecting you, even if you try to sign up with us.

  • 39. Sometimes Spark Energy has a lower rate than the utility company. How is this possible?
     

    As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate very competitive prices on energy.

  • 40. What am I currently paying?
     

    On your current energy bill, look for the energy charges portion. This is the part of your bill that Spark Energy can help you with and the part you will compare with other REP. price per kWh = total energy charges ÷ total kWh used for the month

  • 41. What fees are included in your rate?
     

    Our rate for your area includes supply charges and transmission charges.

  • 42. What happens after my fixed rate contract expires?
     

    You will receive a contract renewal notice from us before your contract expires. That notice will explain your options. Basically, you can renew by calling us at 877-547-7275 and then selecting the plan you want or you can tell us you do not want to renew your contract. Or you can do nothing and you’ll automatically be switched over to another fixed rate as disclosed in your contract renewal notice.

  • 43. What happens once I complete the enrollment process online?
     

    Once you complete the enrollment process online, you’ll get a confirmation email containing your contract number, plan details and other info about your service with Spark Energy. You will also be receiving a welcome kit including terms of service.

  • 44. What if I cancel my service prior to the end of my contract?
     

    Spark Energy may charge a fee for canceling your contract early. The exact fee depends on which plan you’re on. The view product details page for early termination fees.

  • 45. What if I have problems with my electricity or natural gas delivery?
     

    Your utility will handle outages and delivery problems just as they always have. And they won’t treat you any differently if you’ve chosen a competitive energy supplier like Spark Energy - they’re required by law to serve all customers equally.

  • 46. What is a base charge?
     

    A charge assessed during each billing cycle that’s not based on your demand for energy consumption.

  • 47. What is a kilowatt-hour (kWh)?
     

    A kilowatt-hour (kWh) is a unit of measurement for electricity usage over a period of time. One kWh is equal to using 1000 watts of power for one hour.

  • 48. What is a late payment penalty?
     

    A charge assessed for paying your bill after the due date.

  • 49. What is a PUC assessment?
     

    A fee assessed to recover the statutory fee for administering the Public Utility Regulatory Act.

  • 50. What is a system benefit fund charge?
     

    A charge approved by the Public Utility Commission, not to exceed 65 cents per megawatt-hour, that funds low-income discounts, one-time bill payment assistance, customer education, commission administrative expenses and low-income energy efficiency programs.

  • 51. What is an energy charge?
     

    A charge based on the amount of electricity (kWh) consumed

  • 52. What is deregulation?
     
  • 53. What is the difference between Spark Energy and my current utility company?
     

    Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people like you. Your utility’s job includes managing power lines, poles and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility. You have the right to choose your provider in a deregulated market.

  • 54. When does my contract expire with my current provider?
     

    Your current provider will know when your contract expires and whether or not there’s an early termination fee. We recommend you contact them to verify these details.

  • 55. When will my residential power become effective with Spark Energy?
     

    That depends on what kind of switch or move-in you choose.

    Utility Selects Switch: 3-7 business days

    Self-Selected Switch: You choose- At least 3 business, maximum of 45 calendar days

    Move In: You choose- At least 3 business, maximum of 45 calendar days

    Priority Move-In: 24-48 hours

    Don't forget, some of these types of switches and move-ins do involve fees

  • 56. When will my switch occur?
     

    Each utility is different, but a switch typically takes effect in one to two billing cycles.

  • 57. Who do I call if my gas or power goes out?
     

    The utility will continue to handle gas leaks, outages and emergencies just like they always have.

  • 58. Who should I call if I have billing questions?
     

    If you have any questions regarding your Spark Energy bill, please contact us at 877-547-7275. A customer service representative will be available to assist you Monday through Friday, from 8:00 AM to 7:00 PM, and Saturday from 9:00 AM to 12:00 PM.

  • 59. Why would I buy my electricity from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity, then we offer fixed rates with various term options to fit your needs. 

  • 60. Why would I buy my natural gas from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase natural gas, then we offer fixed-rate with various term options that fit your needs

  • 61. Why would someone choose a variable rate over a fixed rate?
     

    Some customers like the flexibility of a month to month variable rate. Others don’t want to worry about whether energy prices are going up or down, and prefer the stability and price protection of a fixed rate.

  • 62. Will I be locked into a contract?
     

    It depends on which plan you choose. Our fixed rate plans have a fixed contract term. It’s how we’re able to let you lock in a low fixed rate. An early termination fee will apply if you cancel service before the end of your contract term. Be sure to read the terms and conditions to learn the details of any electricity plan you sign up for.

  • 63. Will I have to pay a deposit?
     

    Possibly- we’ll let you know whether or not you’ll need to provide a deposit after we’ve run your credit check, which includes information from the consumer reporting agency Transunion. But, even if you do have to provide a deposit, you can get it back as a bill credit if you’re a residential customer and you don’t make any late payments for 12 consecutive months.

  • 64. Will I receive two bills once I switch to Spark Energy?
     

    If you are a San Diego Gas & Electric or  Southern California Gas Company or Pacific Gas & Electric customer, you will receive a separate invoice for supply and delivery charges that were once combined by your utility company. Spark Energy will provide our pricing on a separate invoice for your supply charges and your utility company will continue to charge you for the delivery of that gas and the applicable taxes and fees.

    Otherwise, You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

  • 65. Will I still be eligible for bill payment assistance programs if I switch to Spark Energy?
     

    We recommend contacting the utility to confirm whether or not these services will still be available to you after you switch.

  • 66. Will my service be interrupted when I switch to Spark Energy?
     

    If you are switching electricity providers at a location that’s currently getting power, you shouldn’t experience any interruption in your service.

  • 67. Will you notify me when the switch takes place?
     

    Because your exact switch date is determined by your utility, we can’t tell you what that date will be, but you can call the utility to find out.

  • 68. What is the difference between Spark Energy and my current utility provider?
     

    Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people like you. Your utility’s job includes managing power lines, poles and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility. You have the right to choose your provider in a deregulated market.

  • 69. I am moving in to a new place. Can you connect me?
     

    To get electricity or natural gas service at a new address, you'll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275.

  • 70. What’s My Account?
     

    Once you have registered, you can access your account at any time by clicking on the My Account link at the top of the page. There you can change your preferences, update your payment information(applicable to certain markets) and address book, track your orders and manage your account password.

  • 71. Why would I buy my electricity from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity, then we offer fixed rates with various term options to fit your needs. 

  • 72. Are taxes included in the rate Spark Energy charges?
     

    Residential- Because Spark Energy is not responsible for collecting taxes for residential customers, there are no taxes included in Spark Energy's residential rates.

    Commercial- Spark Energy is responsible for collecting taxes from commercial customers. Taxes for commercial customers may be included in the rate or listed as a separate item. For more information on this, please contact us at 877-547-7275.

    Some of the utilities may add any applicable taxes to your bill.

  • 73. Can I add service at another address to my existing account?
     

    Yes, you can set up and manage multiple accounts with one login. Simply log in to your Spark Energy online account, click on My Account and select Add a Service Location.

  • 74. Can I add someone to my account, like my spouse or a roommate?
     

    Our customer accounts are typically under one primary account holder. You may add an additional contact person to the account, however that person will have the same capability as the account holder to request information.

  • 75. Can I establish service over the phone?
     

    Yes, you can call 877-547-7275 to sign up with Spark Energy or you can use our fast, easy online signup 24/7 through sparkenergy.com.

  • 76. Can Spark Energy put the bill in my name if Utility sends it out under another name?
     

    Utility bills all customers, the name on your bill will be the same as the name on your Utility account.

  • 77. Can you turn my electricity on or do I have to call the utility company?
     

    To get electricity or natural gas service at a new address, you’ll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275.

  • 78. ConEd is disconnecting me soon; if I switch to Spark Energy can you stop the disconnection?
     

    No. Since ConEd handles billing for all customers in their service area, there is no way for us to stop ConEd from disconnecting you, even if you try to sign up with us.

  • 79. Do I have to notify my current electricity supplier that I’m switching?
     

    No. Once you've successfully signed up with Spark Energy, we'll take care of the rest.

  • 80. Do you serve commercial customers as well as residential customers?
     

    Yes, we service commercial customers. For more details please call 1-877-547-7275.

  • 81. Does competition affect the reliability of my electric or gas service?
     

    No. Your electricity will continue to be delivered safely and reliably by your local utility, regardless of who you buy it from.

  • 82. Does Spark Energy offer budget billing?
     

    It differs from market to market.

    PG&E: We don’t offer budget billing on your supply charges, the portion of your bill that we’re responsible for. However, PG&E does offer budget billing on the delivery portion of your bill.

    Nicor: We don’t offer budget billing on your supply charges, which is the portion of your bill that we’re responsible for. However, Nicor does offer budget billing on the delivery portion of your bill.

    BGE: Budget billing is available, but only on the delivery portion of your bill. This is not the portion of your bill that Spark Energy is responsible for. Please contact BGE to find out more about how budget billing works.

    ConEd: We don’t offer budget billing on the portion of your bill that we’re responsible for- your supply charges. ConEd does offer budget billing on the delivery portion of your bill.

    Peoples Gas: We don’t offer budget billing on the portion of your bill that we’re responsible for- your supply charges. Peoples Gas does offer budget billing on the delivery portion of your bill.

    PSE&G: We don’t offer budget billing on the portion of your bill that we’re responsible for- your supply charges. PSE&G does offer budget billing on the delivery portion of your bill.

    North Shore Gas: We don’t offer budget billing on your supply charges, which is the portion of your bill that we’re responsible for. However, North Shore Gas does offer budget billing on the delivery portion of your bill.

    Keyspan: Yes. We offer budget billing on the supply portion of your bill. It usually takes 1-2 billing cycles for your budget billing to begin once we’ve received your signed budget billing form. To find out if budget billing is available on the delivery portion of your bill, we recommend you contact Keyspan.

    NIMO: Yes. We offer budget billing on the supply portion of your bill. It usually takes 1-2 billing cycles for your budget billing to begin once we’ve received your signed budget billing form. To find out if budget billing is available on the delivery portion of your bill, we recommend you contacting NIMO.

  • 83. Does Spark own generation or is it a utility?
     

    Spark Energy does not own generation assets and does not act as a utility in any market. We are solely focused on purchasing energy for our customers, getting the best price possible on that energy and assuring a best in class customer experience.

  • 84. How is it possible for you to give me a fixed rate?
     

    As a pioneer in the deregulated energy industry, we have lots of experience in buying and selling energy. Our expertise and size allow us to purchase energy, which we then use to create fixed rates with different term options to it your needs.

  • 1. Do I also have to call my utility company?
     

    No. We do everything for you; we make all the arrangements. You’ll get confirmation in the mail from your utility company that you’ve opted for Spark Energy.

  • 2. Explain Renewable Product Content?
     

    Renewable Product Content

    100% Green: This product is a Generic Renewable Energy Credit ("REC") backed product meaning that 100% of your annual usage will be offset by our retirement of non-specified RECs that are generated somewhere in the United States. Your status as an Illinois ratepayer means that in 2018 13% of your annual usage will additionally be covered by RECs that meet the State’s Renewable Portfolio Standard. Even though this is a generic product last year 100% of the electricity used by each customer served under this green product was covered through the retirement of Texas Wind RECs. Past resource composition is not a guarantee of future resource composition and is only provided to meet the requirements of Ill. Admin. Code. 83, Ch. I(c) 412.190. Please see the specific Terms and Conditions of your offer for additional information.

    50% Green: This product is a Generic Renewable Energy Credit ("REC") backed product meaning that 5O% of your annual usage will be offset by our retirement of non-specified RECs that are generated somewhere in the United States. Your status as an Illinois ratepayer means that in 2018 13% of your annual usage will additionally be covered by RECs that meet the State’s Renewable Portfolio Standard. Even though this is a generic product last year 50% of the electricity used by each customer served under this green product was covered through the retirement of Texas Wind RECs. Past resource composition is not a guarantee of future resource composition and is only provided to meet the requirements of Ill. Admin. Code. 83, Ch. I(c) 412.190. Please see the specific Terms and Conditions of your offer for additional information.

  • 3. Will I have to pay two separate bills?
     

    No. When you select Spark Energy as your electricity provider you will receive one consolidated bill from your local utility. Spark Energy will appear as the electric generation supplier on your bill.

  • 4. How can Spark Energy reduce my electricity bills?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity at very competitive prices.

  • 5. How do I enroll?
     

    You can click here, or call us at 1-877-547-7275.

  • 6. Who is Spark Energy?
     

    Spark Energy was founded in 1999 and has grown to become one of the most trusted retail energy suppliers in the United States. Based in Houston, Texas, we have been providing electricity and natural gas to homes just like yours for more than 15 years.

  • 7. How do I know if my invoice is estimated?
     

    Your invoice will indicate whether it is actual or estimated.

  • 8. How do I sign up?
     

    Complete your enrollment today online or chat with one of our knowledgeable sales agents at 877-547-7275 or customercare@sparkenergy.com.

  • 9. How do I make a payment?
     

    You can make a payment online through My Account or by phone at 877-547-7275 using a checking account, credit card, or debit card. We also accept cash payments at many retail locations. To find a retail location near you, please click here

  • 10. How do I sign up with Spark Energy?
     

    You can sign up online at Spark Energy.com– just enter your zip code, pick your plan and fill out your information. It’s easy. You can also enroll by phone at 877-547-7275. Either way, we look forward to hearing from you.

  • 11. How do I update my mailing address?
     

    Give us a call at 877-547-7275.

  • 12. Do I need to contact my current provider and let them know I am switching to Spark Energy?
     

    No, once you sign up with us online, we’ll handle contacting your utility and notifying them of your switch.

  • 13. How do you get your electricity from Texas to my state?
     

    We actually purchase electricity and gas from many sources and arrange to have it transported to your area.

  • 14. How do you get your natural gas from Texas to my state?
     

    We actually purchase natural gas from many sources and arrange to have it transported to your area.

  • 15. When does my contract expire with my current provider?
     

    Your current provider will know when your contract expires and whether or not there’s an early termination fee. We recommend you contact them to verify these details.

  • 16. How does billing work?
     

    Texas (ERCOT) markets– Texas is a unique state where energy choice has completely separated utilities from the customer-facing retail side of the business. Spark Energy will send you one consolidated bill that contains both your energy charges and your utility charges.
    Dual billing markets – In some markets, large customers have the option to choose dual billing. If you’re a dual billing customer, your business will get an energy charge-only bill from Spark Energy and a utility charges bill from your local utility. The greatest advantage of dual billing is that we can offer you more choices in energy plans.
    All other markets – Utility consolidated billing is the default in all markets outside of Texas (ERCOT). In a utility-consolidated billing market, the utility sends you one consolidated bill containing both your utility charges and your energy charges, even if your energy charges come from a competitive energy supplier like Spark Energy.

  • 17. How long does the switch take?
     

    The switch usually takes 15-45 days.

  • 18. How is it possible for you to give me a lower rate than the utility company?
     

    As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate better prices on energy, which we can then pass on to you.

  • 19. Can Spark Energy put the bill in my name if PG&E sends it out under another name?
     

    Because PG&E bills all customers, the name on your bill will be the same as the name on your PG&E account.

  • 20. How long does it take for my account to switch to Spark Energy?
     

    It depends on the utility market, sometimes if the billing cycle is closure to the meter read the switch can happen sooner otherwise switch usually takes 15-45 days. In the meantime, keep an eye out for the welcome letter and terms of service we’ll mail you for your review.

  • 21. How long does the switch take?
     

    It depends on the utility market, sometimes if the billing cycle is closure to the meter read the switch can happen sooner otherwise switch usually takes 15-45 days. In the meantime, keep an eye out for the welcome letter and terms of service we’ll mail you for your review.

  • 22. How long is your contract?
     

    Please check out the products page for plans available in your area.

  • 23. How much do you charge for late fees?
     

    5% of the total delinquent balance.

  • 24. How will I know when my switch or move-in will occur?
     

    Once you sign up, you'll get an enrollment e-mail containing your estimated switch or move-in date.

  • 25. How will my billing work?
     

    You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

  • 26. I am moving in to a new place. Can you connect me?
     

    To get electricity or natural gas service at a new address, you’ll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275

  • 27. I am moving to another address in Texas. How do I transfer service to my new address?
     

    Give us a call at 877-547-7275 at least 3 business days before you want your electricity service transferred. When you call, we’ll need your new service address, your new ESID number if one is available, the date you want to start service at your new address and the date you would like service disconnected at your old address.

  • 28. I am moving to another location outside of Texas. Will there be any penalties for disconnecting service?
     

    If you're moving to a new location, there won’t be any penalty for disconnecting. You’ll need to provide your forwarding address, and depending on your particular situation, you may be required to provide some additional proof that you’ve left your previous address.

  • 29. I don’t agree that my credit profile would require me to pay a deposit. Who can help me with this?
     

    During the enrollment process, we give you information about the credit bureau that we used for your credit check. You can contact that credit bureau for any questions you have about your credit profile.

  • 30. I don’t have a social security number. Can I still enroll?
     

    Yes, but you’ll need to provide a deposit. Please give us a call at 877-547-7275 and a customer service representative can help guide you through the enrollment process.

    Monday – Friday8AM to 7PM CST
    Saturday9AM to 12PM CST
  • 31. I’m currently under contract. Can I switch?
     

    If your contract expires within six months or less, we offer future date pricing and make contracts available that start at the end of your current contract.

  • 32. If I still owe my utility money, do I have to pay them before I can switch?
     

    Yes. You must be up to date with your payments to your utility before you can switch to another electricity or natural gas provider.

  • 33. If I’m moving into a new place, how quickly can I get my electricity turned on?
     

    That depends on what kind of move-in you choose.

    Move In: You choose- At least 3 business, maximum of 45 calendar days

    Priority Move In: 24-48 hours (will cost more than a typical move-in request)

  • 34. If my electricity or gas goes out, who do I call?
     

    The utility will continue to handle outages, leaks, and emergencies just like they always have.

  • 35. If my power goes out or I smell a gas leak, who do I call?
     

    The utility will continue to handle emergencies, leaks, outages and downed power lines just like they always have. For these kinds of issues, we recommend calling the utility.

  • 36. If there is a gas emergency, will the utility company take care of their customers first and then Spark Energy customers last?
     

    No. The Gas utility is required to handle all customers equally and has no incentive to treat you differently, even if you've selected an alternative energy provider.

  • 37. Is Spark Energy regulated by the state?
     

    Yes, it is regulated by the state.

  • 38. Is there a fee to switch suppliers?
     

    No, there is no fee to switch suppliers.

  • 39. Is there a monthly fee?
     

    Some of our plans may include a small monthly fee which is listed on the products details page. 

  • 40. Is there an early termination fee?
     

    For variable-rate plans, there are no early termination fees. For fixed-rate plans, we may charge early termination fees which are listed on the products details page. Click here to find out more.

  • 41. The Utility is disconnecting me soon; if I switch to Spark Energy can you stop the disconnection?
     

    No. Since the utility handles billing for all customers in their service area, there is no way for us to stop from disconnecting you, even if you try to sign up with us.

  • 42. Sometimes Spark Energy has a lower rate than the utility company. How is this possible?
     

    As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate very competitive prices on energy.

  • 43. What am I currently paying?
     

    On your current energy bill, look for the energy charges portion. This is the part of your bill that Spark Energy can help you with and the part you will compare with other REP. price per kWh = total energy charges ÷ total kWh used for the month

  • 44. What does it mean if I have to pay a deposit in order to establish service with Spark Energy?
     

    Having to pay a deposit won’t have any impact on the price we charge or the service you receive.

  • 45. What fees are included in your rate?
     

    Our rate for your area includes supply charges and transmission charges.

  • 46. What forms of identification do I have to provide in order to switch?
     

    To establish service with Spark Energy, you’ll be asked to provide your social security number for some markets.

  • 47. What happens after my fixed rate contract expires?
     

    You will receive a contract renewal notice from us before your contract expires. That notice will explain your options. Basically, you can renew by calling us at 877-547-7275 and then selecting the plan you want or you can tell us you do not want to renew your contract. Or you can do nothing and you’ll automatically be switched over to another fixed rate as disclosed in your contract renewal notice.

  • 48. What happens once I complete the enrollment process online?
     

    Once you complete the enrollment process online, you’ll get a confirmation email containing your contract number, plan details and other info about your service with Spark Energy. You will also be receiving a welcome kit including terms of service.

  • 49. What if I cancel my service prior to the end of my contract?
     

    Spark Energy may charge a fee for canceling your contract early. The exact fee depends on which plan you’re on. The view product details page for early termination fees.

  • 50. What if I have problems with my electricity or natural gas delivery?
     

    Your utility will handle outages and delivery problems just as they always have. And they won’t treat you any differently if you’ve chosen a competitive energy supplier like Spark Energy - they’re required by law to serve all customers equally.

  • 51. What is a base charge?
     

    A charge assessed during each billing cycle that’s not based on your demand for energy consumption.

  • 52. What is a kilowatt-hour (kWh)?
     

    A kilowatt-hour (kWh) is a unit of measurement for electricity usage over a period of time. One kWh is equal to using 1000 watts of power for one hour.

  • 53. What is a late payment penalty?
     

    A charge assessed for paying your bill after the due date.

  • 54. What is a PUC assessment?
     

    A fee assessed to recover the statutory fee for administering the Public Utility Regulatory Act.

  • 55. What is a system benefit fund charge?
     

    A charge approved by the Public Utility Commission, not to exceed 65 cents per megawatt-hour, that funds low-income discounts, one-time bill payment assistance, customer education, commission administrative expenses and low-income energy efficiency programs.

  • 56. What is an energy charge?
     

    A charge based on the amount of electricity (kWh) consumed

  • 57. What is deregulation?
     
  • 58. What is the difference between Spark Energy and my current utility company?
     

    Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people like you. Your utility’s job includes managing power lines, poles and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility. You have the right to choose your provider in a deregulated market.

  • 59. When does my contract expire with my current provider?
     

    Your current provider will know when your contract expires and whether or not there’s an early termination fee. We recommend you contact them to verify these details.

  • 60. When will my residential power become effective with Spark Energy?
     

    That depends on what kind of switch or move-in you choose.

    Utility Selects Switch: 3-7 business days

    Self-Selected Switch: You choose- At least 3 business, maximum of 45 calendar days

    Move In: You choose- At least 3 business, maximum of 45 calendar days

    Priority Move-In: 24-48 hours

    Don't forget, some of these types of switches and move-ins do involve fees

  • 61. When will my switch occur?
     

    Each utility is different, but a switch typically takes effect in one to two billing cycles.

  • 62. Who do I call if my gas or power goes out?
     

    The utility will continue to handle gas leaks, outages and emergencies just like they always have.

  • 63. Who should I call if I have billing questions?
     

    If you have any questions regarding your Spark Energy bill, please contact us at 877-547-7275. A customer service representative will be available to assist you Monday through Friday, from 8:00 AM to 7:00 PM, and Saturday from 9:00 AM to 12:00 PM.

  • 64. Why would I buy my electricity from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity, then we offer fixed rates with various term options to fit your needs. 

  • 65. Why would I buy my natural gas from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase natural gas, then we offer fixed-rate with various term options that fit your needs

  • 66. Why would someone choose a variable rate over a fixed rate?
     

    Some customers like the flexibility of a month to month variable rate. Others don’t want to worry about whether energy prices are going up or down, and prefer the stability and price protection of a fixed rate.

  • 67. Will I be locked into a contract?
     

    It depends on which plan you choose. Our fixed rate plans have a fixed contract term. It’s how we’re able to let you lock in a low fixed rate. An early termination fee will apply if you cancel service before the end of your contract term. Be sure to read the terms and conditions to learn the details of any electricity plan you sign up for.

  • 68. Will I have to pay a deposit?
     

    Possibly- we’ll let you know whether or not you’ll need to provide a deposit after we’ve run your credit check, which includes information from the consumer reporting agency Transunion. But, even if you do have to provide a deposit, you can get it back as a bill credit if you’re a residential customer and you don’t make any late payments for 12 consecutive months.

  • 69. Will I receive two bills once I switch to Spark Energy?
     

    If you are a San Diego Gas & Electric or  Southern California Gas Company or Pacific Gas & Electric customer, you will receive a separate invoice for supply and delivery charges that were once combined by your utility company. Spark Energy will provide our pricing on a separate invoice for your supply charges and your utility company will continue to charge you for the delivery of that gas and the applicable taxes and fees.

    Otherwise, You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

  • 70. Will I still be eligible for bill payment assistance programs if I switch to Spark Energy?
     

    We recommend contacting the utility to confirm whether or not these services will still be available to you after you switch.

  • 71. Will my service be interrupted when I switch to Spark Energy?
     

    If you are switching electricity providers at a location that’s currently getting power, you shouldn’t experience any interruption in your service.

  • 72. Will Spark Energy check my credit?
     

    We do a credit check as part of our signup process.

  • 73. Will you notify me when the switch takes place?
     

    Because your exact switch date is determined by your utility, we can’t tell you what that date will be, but you can call the utility to find out.

  • 74. What is the difference between Spark Energy and my current utility provider?
     

    Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people like you. Your utility’s job includes managing power lines, poles and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility. You have the right to choose your provider in a deregulated market.

  • 75. I am moving in to a new place. Can you connect me?
     

    To get electricity or natural gas service at a new address, you'll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275.

  • 76. What’s My Account?
     

    Once you have registered, you can access your account at any time by clicking on the My Account link at the top of the page. There you can change your preferences, update your payment information(applicable to certain markets) and address book, track your orders and manage your account password.

  • 77. Why would I buy my electricity from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity, then we offer fixed rates with various term options to fit your needs. 

  • 78. Are taxes included in the rate Spark Energy charges?
     

    Residential- Because Spark Energy is not responsible for collecting taxes for residential customers, there are no taxes included in Spark Energy's residential rates.

    Commercial- Spark Energy is responsible for collecting taxes from commercial customers. Taxes for commercial customers may be included in the rate or listed as a separate item. For more information on this, please contact us at 877-547-7275.

    Some of the utilities may add any applicable taxes to your bill.

  • 79. Can I add service at another address to my existing account?
     

    Yes, you can set up and manage multiple accounts with one login. Simply log in to your Spark Energy online account, click on My Account and select Add a Service Location.

  • 80. Can I add someone to my account, like my spouse or a roommate?
     

    Our customer accounts are typically under one primary account holder. You may add an additional contact person to the account, however that person will have the same capability as the account holder to request information.

  • 81. Can I establish service over the phone?
     

    Yes, you can call 877-547-7275 to sign up with Spark Energy or you can use our fast, easy online signup 24/7 through sparkenergy.com.

  • 82. Can Spark Energy put the bill in my name if Utility sends it out under another name?
     

    Utility bills all customers, the name on your bill will be the same as the name on your Utility account.

  • 83. Can you turn my electricity on or do I have to call the utility company?
     

    To get electricity or natural gas service at a new address, you’ll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275.

  • 84. Do I have to notify my current electricity supplier that I’m switching?
     

    No. Once you've successfully signed up with Spark Energy, we'll take care of the rest.

  • 85. Do you offer any alternatives to paying a deposit?
     

    Yes, we can waive your deposit if you qualify for any of the following:

    65 or Older – A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant is 65 years of age or older and the customer is not currently delinquent in payment of any electric service account.

    Victim of Family Violence – A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant has been determined to be a victim of family violence as defined in the Texas Family Code §51.002 by treating medical personnel, by law enforcement personnel, by the Office of a Texas District Attorney or County Attorney, by the Office of the Attorney General, or by a grantee of the Texas Equal Access to Justice Foundation. This determination shall be evidenced by submission of a certification letter from the Texas Council of Family Violence. The certification letter may be submitted directly to Spark Energy by use of a toll-free fax number.

    Letter of credit from a previous electric provider– A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant:

    • Has been a customer of any retail electric provider or an electric utility within the two years prior to the request for electric service;
    • Is not delinquent in payment of any such electric service account; and
    • During the last 12 consecutive months of service was not late in paying a bill more than once.

    You can also split your deposit into two equal installments. Customers who are eligible for low-income discount programs may pay deposits in excess of $50.00 in two equal installments. The first installment must be paid within 10 days after written notice of the deposit requirement is issued, and the second installment must be paid within 30 days after the first deposit is paid.

  • 86. Do you serve commercial customers as well as residential customers?
     

    Yes, we service commercial customers. For more details please call 1-877-547-7275.

  • 87. Does competition affect the reliability of my electric or gas service?
     

    No. Your electricity will continue to be delivered safely and reliably by your local utility, regardless of who you buy it from.

  • 88. Does Spark Energy offer budget billing?
     

    It differs from market to market.

    PG&E: We don’t offer budget billing on your supply charges, the portion of your bill that we’re responsible for. However, PG&E does offer budget billing on the delivery portion of your bill.

    Nicor: We don’t offer budget billing on your supply charges, which is the portion of your bill that we’re responsible for. However, Nicor does offer budget billing on the delivery portion of your bill.

    BGE: Budget billing is available, but only on the delivery portion of your bill. This is not the portion of your bill that Spark Energy is responsible for. Please contact BGE to find out more about how budget billing works.

    ConEd: We don’t offer budget billing on the portion of your bill that we’re responsible for- your supply charges. ConEd does offer budget billing on the delivery portion of your bill.

    Peoples Gas: We don’t offer budget billing on the portion of your bill that we’re responsible for- your supply charges. Peoples Gas does offer budget billing on the delivery portion of your bill.

    PSE&G: We don’t offer budget billing on the portion of your bill that we’re responsible for- your supply charges. PSE&G does offer budget billing on the delivery portion of your bill.

    North Shore Gas: We don’t offer budget billing on your supply charges, which is the portion of your bill that we’re responsible for. However, North Shore Gas does offer budget billing on the delivery portion of your bill.

    Keyspan: Yes. We offer budget billing on the supply portion of your bill. It usually takes 1-2 billing cycles for your budget billing to begin once we’ve received your signed budget billing form. To find out if budget billing is available on the delivery portion of your bill, we recommend you contact Keyspan.

    NIMO: Yes. We offer budget billing on the supply portion of your bill. It usually takes 1-2 billing cycles for your budget billing to begin once we’ve received your signed budget billing form. To find out if budget billing is available on the delivery portion of your bill, we recommend you contacting NIMO.

  • 89. Does Spark Energy require a deposit?
     

    Deposit is a requirement if you fail our credit check process and credit check is required in some markets. There are exceptions to waive credit check

    65 or Older – A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant is 65 years of age or older and the customer is not currently delinquent in payment of any electric service account.

    Victim of Family Violence – A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant has been determined to be a victim of family violence as defined in the Texas Family Code §51.002 by treating medical personnel, by law enforcement personnel, by the Office of a Texas District Attorney or County Attorney, by the Office of the Attorney General, or by a grantee of the Texas Equal Access to Justice Foundation. This determination shall be evidenced by submission of a certification letter from the Texas Council of Family Violence. The certification letter may be submitted directly to Spark Energy by use of a toll-free fax number.

    Letter of credit from a previous electric provider– A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant:

    Has been a customer of any retail electric provider or an electric utility within the two years prior to the request for electric service;
    Is not delinquent in payment of any such electric service account; and
    During the last 12 consecutive months of service was not late in paying a bill more than once.
    You can also split your deposit into two equal installments. Customers who are eligible for low-income discount programs may pay deposits in excess of $50.00 in two equal installments. The first installment must be paid within 10 days after written notice of the deposit requirement is issued, and the second installment must be paid within 30 days after the first deposit is paid.

  • 90. Does Spark own generation or is it a utility?
     

    Spark Energy does not own generation assets and does not act as a utility in any market. We are solely focused on purchasing energy for our customers, getting the best price possible on that energy and assuring a best in class customer experience.

  • 91. How is it possible for you to give me a fixed rate?
     

    As a pioneer in the deregulated energy industry, we have lots of experience in buying and selling energy. Our expertise and size allow us to purchase energy, which we then use to create fixed rates with different term options to it your needs.

  • 1. Do I also have to call my utility company?
     

    No. We do everything for you; we make all the arrangements. You’ll get confirmation in the mail from your utility company that you’ve opted for Spark Energy.

  • 2. Explain Renewable Product Content?
     

    Renewable Product Content

    100% Green: This product is a Generic Renewable Energy Credit ("REC") backed product meaning that 100% of your annual usage will be offset by our retirement of non-specified RECs that are generated somewhere in the United States. Your status as an Illinois ratepayer means that in 2018 13% of your annual usage will additionally be covered by RECs that meet the State’s Renewable Portfolio Standard. Even though this is a generic product last year 100% of the electricity used by each customer served under this green product was covered through the retirement of Texas Wind RECs. Past resource composition is not a guarantee of future resource composition and is only provided to meet the requirements of Ill. Admin. Code. 83, Ch. I(c) 412.190. Please see the specific Terms and Conditions of your offer for additional information.

    50% Green: This product is a Generic Renewable Energy Credit ("REC") backed product meaning that 5O% of your annual usage will be offset by our retirement of non-specified RECs that are generated somewhere in the United States. Your status as an Illinois ratepayer means that in 2018 13% of your annual usage will additionally be covered by RECs that meet the State’s Renewable Portfolio Standard. Even though this is a generic product last year 50% of the electricity used by each customer served under this green product was covered through the retirement of Texas Wind RECs. Past resource composition is not a guarantee of future resource composition and is only provided to meet the requirements of Ill. Admin. Code. 83, Ch. I(c) 412.190. Please see the specific Terms and Conditions of your offer for additional information.

  • 3. Will I have to pay two separate bills?
     

    No. When you select Spark Energy as your electricity provider you will receive one consolidated bill from your local utility. Spark Energy will appear as the electric generation supplier on your bill.

  • 4. How can Spark Energy reduce my electricity bills?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity at very competitive prices.

  • 5. How do I enroll?
     

    You can click here, or call us at 1-877-547-7275.

  • 6. Who is Spark Energy?
     

    Spark Energy was founded in 1999 and has grown to become one of the most trusted retail energy suppliers in the United States. Based in Houston, Texas, we have been providing electricity and natural gas to homes just like yours for more than 15 years.

  • 7. How do I know if my invoice is estimated?
     

    Your invoice will indicate whether it is actual or estimated.

  • 8. How do I sign up?
     

    Complete your enrollment today online or chat with one of our knowledgeable sales agents at 877-547-7275 or customercare@sparkenergy.com.

  • 9. How do I make a payment?
     

    You can make a payment online through My Account or by phone at 877-547-7275 using a checking account, credit card, or debit card. We also accept cash payments at many retail locations. To find a retail location near you, please click here

  • 10. How do I sign up with Spark Energy?
     

    You can sign up online at Spark Energy.com– just enter your zip code, pick your plan and fill out your information. It’s easy. You can also enroll by phone at 877-547-7275. Either way, we look forward to hearing from you.

  • 11. How do I update my mailing address?
     

    Give us a call at 877-547-7275.

  • 12. Do I need to contact my current provider and let them know I am switching to Spark Energy?
     

    No, once you sign up with us online, we’ll handle contacting your utility and notifying them of your switch.

  • 13. How do you get your electricity from Texas to my state?
     

    We actually purchase electricity and gas from many sources and arrange to have it transported to your area.

  • 14. How do you get your natural gas from Texas to my state?
     

    We actually purchase natural gas from many sources and arrange to have it transported to your area.

  • 15. When does my contract expire with my current provider?
     

    Your current provider will know when your contract expires and whether or not there’s an early termination fee. We recommend you contact them to verify these details.

  • 16. How does billing work?
     

    Texas (ERCOT) markets– Texas is a unique state where energy choice has completely separated utilities from the customer-facing retail side of the business. Spark Energy will send you one consolidated bill that contains both your energy charges and your utility charges.
    Dual billing markets – In some markets, large customers have the option to choose dual billing. If you’re a dual billing customer, your business will get an energy charge-only bill from Spark Energy and a utility charges bill from your local utility. The greatest advantage of dual billing is that we can offer you more choices in energy plans.
    All other markets – Utility consolidated billing is the default in all markets outside of Texas (ERCOT). In a utility-consolidated billing market, the utility sends you one consolidated bill containing both your utility charges and your energy charges, even if your energy charges come from a competitive energy supplier like Spark Energy.

  • 17. How long does the switch take?
     

    The switch usually takes 15-45 days.

  • 18. How is it possible for you to give me a lower rate than the utility company?
     

    As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate better prices on energy, which we can then pass on to you.

  • 19. How long does it take for my account to switch to Spark Energy?
     

    It depends on the utility market, sometimes if the billing cycle is closure to the meter read the switch can happen sooner otherwise switch usually takes 15-45 days. In the meantime, keep an eye out for the welcome letter and terms of service we’ll mail you for your review.

  • 20. ComEd is disconnecting me soon; if I switch to Spark Energy can you stop the disconnection?
     

    No. Since ComEd handles billing for all customers in their service area, there is no way for us to stop ComEd from disconnecting you, even if you try to sign up with us.

  • 21. How long does the switch take?
     

    It depends on the utility market, sometimes if the billing cycle is closure to the meter read the switch can happen sooner otherwise switch usually takes 15-45 days. In the meantime, keep an eye out for the welcome letter and terms of service we’ll mail you for your review.

  • 22. How long is your contract?
     

    Please check out the products page for plans available in your area.

  • 23. How much do you charge for late fees?
     

    5% of the total delinquent balance.

  • 24. How will I know when my switch or move-in will occur?
     

    Once you sign up, you'll get an enrollment e-mail containing your estimated switch or move-in date.

  • 25. How will my billing work?
     

    You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

  • 26. I am moving in to a new place. Can you connect me?
     

    To get electricity or natural gas service at a new address, you’ll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275

  • 27. I am moving to another address in Texas. How do I transfer service to my new address?
     

    Give us a call at 877-547-7275 at least 3 business days before you want your electricity service transferred. When you call, we’ll need your new service address, your new ESID number if one is available, the date you want to start service at your new address and the date you would like service disconnected at your old address.

  • 28. I am moving to another location outside of Texas. Will there be any penalties for disconnecting service?
     

    If you're moving to a new location, there won’t be any penalty for disconnecting. You’ll need to provide your forwarding address, and depending on your particular situation, you may be required to provide some additional proof that you’ve left your previous address.

  • 29. I’m currently under contract. Can I switch?
     

    If your contract expires within six months or less, we offer future date pricing and make contracts available that start at the end of your current contract.

  • 30. If I still owe my utility money, do I have to pay them before I can switch?
     

    Yes. You must be up to date with your payments to your utility before you can switch to another electricity or natural gas provider.

  • 31. If I’m moving into a new place, how quickly can I get my electricity turned on?
     

    That depends on what kind of move-in you choose.

    Move In: You choose- At least 3 business, maximum of 45 calendar days

    Priority Move In: 24-48 hours (will cost more than a typical move-in request)

  • 32. If my electricity or gas goes out, who do I call?
     

    The utility will continue to handle outages, leaks, and emergencies just like they always have.

  • 33. If my power goes out or I smell a gas leak, who do I call?
     

    The utility will continue to handle emergencies, leaks, outages and downed power lines just like they always have. For these kinds of issues, we recommend calling the utility.

  • 34. If there is a gas emergency, will the utility company take care of their customers first and then Spark Energy customers last?
     

    No. The Gas utility is required to handle all customers equally and has no incentive to treat you differently, even if you've selected an alternative energy provider.

  • 35. Is Spark Energy regulated by the state?
     

    Yes, it is regulated by the state.

  • 36. Is there a fee to switch suppliers?
     

    No, there is no fee to switch suppliers.

  • 37. Is there a monthly fee?
     

    Some of our plans may include a small monthly fee which is listed on the products details page. 

  • 38. Is there an early termination fee?
     

    For variable-rate plans, there are no early termination fees. For fixed-rate plans, we may charge early termination fees which are listed on the products details page. Click here to find out more.

  • 39. The Utility is disconnecting me soon; if I switch to Spark Energy can you stop the disconnection?
     

    No. Since the utility handles billing for all customers in their service area, there is no way for us to stop from disconnecting you, even if you try to sign up with us.

  • 40. Sometimes Spark Energy has a lower rate than the utility company. How is this possible?
     

    As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate very competitive prices on energy.

  • 41. What am I currently paying?
     

    On your current energy bill, look for the energy charges portion. This is the part of your bill that Spark Energy can help you with and the part you will compare with other REP. price per kWh = total energy charges ÷ total kWh used for the month

  • 42. What fees are included in your rate?
     

    Our rate for your area includes supply charges and transmission charges.

  • 43. What forms of identification do I have to provide in order to switch?
     

    To establish service with Spark Energy, you’ll be asked to provide your social security number for some markets.

  • 44. What happens after my fixed rate contract expires?
     

    You will receive a contract renewal notice from us before your contract expires. That notice will explain your options. Basically, you can renew by calling us at 877-547-7275 and then selecting the plan you want or you can tell us you do not want to renew your contract. Or you can do nothing and you’ll automatically be switched over to another fixed rate as disclosed in your contract renewal notice.

  • 45. What happens once I complete the enrollment process online?
     

    Once you complete the enrollment process online, you’ll get a confirmation email containing your contract number, plan details and other info about your service with Spark Energy. You will also be receiving a welcome kit including terms of service.

  • 46. What if I cancel my service prior to the end of my contract?
     

    Spark Energy may charge a fee for canceling your contract early. The exact fee depends on which plan you’re on. The view product details page for early termination fees.

  • 47. What if I have problems with my electricity or natural gas delivery?
     

    Your utility will handle outages and delivery problems just as they always have. And they won’t treat you any differently if you’ve chosen a competitive energy supplier like Spark Energy - they’re required by law to serve all customers equally.

  • 48. What is a base charge?
     

    A charge assessed during each billing cycle that’s not based on your demand for energy consumption.

  • 49. What is a kilowatt-hour (kWh)?
     

    A kilowatt-hour (kWh) is a unit of measurement for electricity usage over a period of time. One kWh is equal to using 1000 watts of power for one hour.

  • 50. What is a late payment penalty?
     

    A charge assessed for paying your bill after the due date.

  • 51. What is a PUC assessment?
     

    A fee assessed to recover the statutory fee for administering the Public Utility Regulatory Act.

  • 52. What is a system benefit fund charge?
     

    A charge approved by the Public Utility Commission, not to exceed 65 cents per megawatt-hour, that funds low-income discounts, one-time bill payment assistance, customer education, commission administrative expenses and low-income energy efficiency programs.

  • 53. What is an energy charge?
     

    A charge based on the amount of electricity (kWh) consumed

  • 54. What is deregulation?
     
  • 55. What is the difference between Spark Energy and my current utility company?
     

    Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people like you. Your utility’s job includes managing power lines, poles and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility. You have the right to choose your provider in a deregulated market.

  • 56. When does my contract expire with my current provider?
     

    Your current provider will know when your contract expires and whether or not there’s an early termination fee. We recommend you contact them to verify these details.

  • 57. When will my residential power become effective with Spark Energy?
     

    That depends on what kind of switch or move-in you choose.

    Utility Selects Switch: 3-7 business days

    Self-Selected Switch: You choose- At least 3 business, maximum of 45 calendar days

    Move In: You choose- At least 3 business, maximum of 45 calendar days

    Priority Move-In: 24-48 hours

    Don't forget, some of these types of switches and move-ins do involve fees

  • 58. When will my switch occur?
     

    Each utility is different, but a switch typically takes effect in one to two billing cycles.

  • 59. Where can I find ComEd variable price history?
     

    You can find our variable price history in the table below

    Spark Energy Illinois Variable Rate History
    Commonwealth EdisonApr-19May-19Jun-19Jul-19Aug-19Sep-19Oct-19Nov-19Dec-19Jan-20Feb-20Mar-20Apr-20Mar-20
    Price Per KWH in Cents17.217.1917.2317.4217.5317.5317.4117.2617.0617.317.317.3117.3117.32
    Illinois Law requires that suppliers provide customers with the historical variable electric generation service rates during each of the past 12 months. Please note that the rates listed below encompass all of Spark Energy’s variable rate offerings including any 100% renewable energy products.
  • 60. Who do I call if my gas or power goes out?
     

    The utility will continue to handle gas leaks, outages and emergencies just like they always have.

  • 61. Who should I call if I have billing questions?
     

    If you have any questions regarding your Spark Energy bill, please contact us at 877-547-7275. A customer service representative will be available to assist you Monday through Friday, from 8:00 AM to 7:00 PM, and Saturday from 9:00 AM to 12:00 PM.

  • 62. Why would I buy my electricity from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity, then we offer fixed rates with various term options to fit your needs. 

  • 63. Why would I buy my natural gas from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase natural gas, then we offer fixed-rate with various term options that fit your needs

  • 64. Why would someone choose a variable rate over a fixed rate?
     

    Some customers like the flexibility of a month to month variable rate. Others don’t want to worry about whether energy prices are going up or down, and prefer the stability and price protection of a fixed rate.

  • 65. Will I be locked into a contract?
     

    It depends on which plan you choose. Our fixed rate plans have a fixed contract term. It’s how we’re able to let you lock in a low fixed rate. An early termination fee will apply if you cancel service before the end of your contract term. Be sure to read the terms and conditions to learn the details of any electricity plan you sign up for.

  • 66. Will I have to pay a deposit?
     

    Possibly- we’ll let you know whether or not you’ll need to provide a deposit after we’ve run your credit check, which includes information from the consumer reporting agency Transunion. But, even if you do have to provide a deposit, you can get it back as a bill credit if you’re a residential customer and you don’t make any late payments for 12 consecutive months.

  • 67. Will I receive two bills once I switch to Spark Energy?
     

    If you are a San Diego Gas & Electric or  Southern California Gas Company or Pacific Gas & Electric customer, you will receive a separate invoice for supply and delivery charges that were once combined by your utility company. Spark Energy will provide our pricing on a separate invoice for your supply charges and your utility company will continue to charge you for the delivery of that gas and the applicable taxes and fees.

    Otherwise, You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

  • 68. Will I still be eligible for bill payment assistance programs if I switch to Spark Energy?
     

    We recommend contacting the utility to confirm whether or not these services will still be available to you after you switch.

  • 69. Will my service be interrupted when I switch to Spark Energy?
     

    If you are switching electricity providers at a location that’s currently getting power, you shouldn’t experience any interruption in your service.

  • 70. Will Spark Energy check my credit?
     

    We do a credit check as part of our signup process.

  • 71. Will you notify me when the switch takes place?
     

    Because your exact switch date is determined by your utility, we can’t tell you what that date will be, but you can call the utility to find out.

  • 72. What is the difference between Spark Energy and my current utility provider?
     

    Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people like you. Your utility’s job includes managing power lines, poles and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility. You have the right to choose your provider in a deregulated market.

  • 73. I am moving in to a new place. Can you connect me?
     

    To get electricity or natural gas service at a new address, you'll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275.

  • 74. What’s My Account?
     

    Once you have registered, you can access your account at any time by clicking on the My Account link at the top of the page. There you can change your preferences, update your payment information(applicable to certain markets) and address book, track your orders and manage your account password.

  • 75. Why would I buy my electricity from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity, then we offer fixed rates with various term options to fit your needs. 

  • 76. Are taxes included in the rate Spark Energy charges?
     

    Residential- Because Spark Energy is not responsible for collecting taxes for residential customers, there are no taxes included in Spark Energy's residential rates.

    Commercial- Spark Energy is responsible for collecting taxes from commercial customers. Taxes for commercial customers may be included in the rate or listed as a separate item. For more information on this, please contact us at 877-547-7275.

    Some of the utilities may add any applicable taxes to your bill.

  • 77. Can I add service at another address to my existing account?
     

    Yes, you can set up and manage multiple accounts with one login. Simply log in to your Spark Energy online account, click on My Account and select Add a Service Location.

  • 78. Can I add someone to my account, like my spouse or a roommate?
     

    Our customer accounts are typically under one primary account holder. You may add an additional contact person to the account, however that person will have the same capability as the account holder to request information.

  • 79. Can I establish service over the phone?
     

    Yes, you can call 877-547-7275 to sign up with Spark Energy or you can use our fast, easy online signup 24/7 through sparkenergy.com.

  • 80. Can Spark Energy put the bill in my name if Utility sends it out under another name?
     

    Utility bills all customers, the name on your bill will be the same as the name on your Utility account.

  • 81. Can you turn my electricity on or do I have to call the utility company?
     

    To get electricity or natural gas service at a new address, you’ll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275.

  • 82. Do I have to notify my current electricity supplier that I’m switching?
     

    No. Once you've successfully signed up with Spark Energy, we'll take care of the rest.

  • 83. Do you offer any alternatives to paying a deposit?
     

    Yes, we can waive your deposit if you qualify for any of the following:

    65 or Older – A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant is 65 years of age or older and the customer is not currently delinquent in payment of any electric service account.

    Victim of Family Violence – A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant has been determined to be a victim of family violence as defined in the Texas Family Code §51.002 by treating medical personnel, by law enforcement personnel, by the Office of a Texas District Attorney or County Attorney, by the Office of the Attorney General, or by a grantee of the Texas Equal Access to Justice Foundation. This determination shall be evidenced by submission of a certification letter from the Texas Council of Family Violence. The certification letter may be submitted directly to Spark Energy by use of a toll-free fax number.

    Letter of credit from a previous electric provider– A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant:

    • Has been a customer of any retail electric provider or an electric utility within the two years prior to the request for electric service;
    • Is not delinquent in payment of any such electric service account; and
    • During the last 12 consecutive months of service was not late in paying a bill more than once.

    You can also split your deposit into two equal installments. Customers who are eligible for low-income discount programs may pay deposits in excess of $50.00 in two equal installments. The first installment must be paid within 10 days after written notice of the deposit requirement is issued, and the second installment must be paid within 30 days after the first deposit is paid.

  • 84. Do you serve commercial customers as well as residential customers?
     

    Yes, we service commercial customers. For more details please call 1-877-547-7275.

  • 85. Does competition affect the reliability of my electric or gas service?
     

    No. Your electricity will continue to be delivered safely and reliably by your local utility, regardless of who you buy it from.

  • 86. Does Spark Energy offer budget billing?
     

    It differs from market to market.

    PG&E: We don’t offer budget billing on your supply charges, the portion of your bill that we’re responsible for. However, PG&E does offer budget billing on the delivery portion of your bill.

    Nicor: We don’t offer budget billing on your supply charges, which is the portion of your bill that we’re responsible for. However, Nicor does offer budget billing on the delivery portion of your bill.

    BGE: Budget billing is available, but only on the delivery portion of your bill. This is not the portion of your bill that Spark Energy is responsible for. Please contact BGE to find out more about how budget billing works.

    ConEd: We don’t offer budget billing on the portion of your bill that we’re responsible for- your supply charges. ConEd does offer budget billing on the delivery portion of your bill.

    Peoples Gas: We don’t offer budget billing on the portion of your bill that we’re responsible for- your supply charges. Peoples Gas does offer budget billing on the delivery portion of your bill.

    PSE&G: We don’t offer budget billing on the portion of your bill that we’re responsible for- your supply charges. PSE&G does offer budget billing on the delivery portion of your bill.

    North Shore Gas: We don’t offer budget billing on your supply charges, which is the portion of your bill that we’re responsible for. However, North Shore Gas does offer budget billing on the delivery portion of your bill.

    Keyspan: Yes. We offer budget billing on the supply portion of your bill. It usually takes 1-2 billing cycles for your budget billing to begin once we’ve received your signed budget billing form. To find out if budget billing is available on the delivery portion of your bill, we recommend you contact Keyspan.

    NIMO: Yes. We offer budget billing on the supply portion of your bill. It usually takes 1-2 billing cycles for your budget billing to begin once we’ve received your signed budget billing form. To find out if budget billing is available on the delivery portion of your bill, we recommend you contacting NIMO.

  • 87. Does Spark Energy require a deposit?
     

    Deposit is a requirement if you fail our credit check process and credit check is required in some markets. There are exceptions to waive credit check

    65 or Older – A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant is 65 years of age or older and the customer is not currently delinquent in payment of any electric service account.

    Victim of Family Violence – A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant has been determined to be a victim of family violence as defined in the Texas Family Code §51.002 by treating medical personnel, by law enforcement personnel, by the Office of a Texas District Attorney or County Attorney, by the Office of the Attorney General, or by a grantee of the Texas Equal Access to Justice Foundation. This determination shall be evidenced by submission of a certification letter from the Texas Council of Family Violence. The certification letter may be submitted directly to Spark Energy by use of a toll-free fax number.

    Letter of credit from a previous electric provider– A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant:

    Has been a customer of any retail electric provider or an electric utility within the two years prior to the request for electric service;
    Is not delinquent in payment of any such electric service account; and
    During the last 12 consecutive months of service was not late in paying a bill more than once.
    You can also split your deposit into two equal installments. Customers who are eligible for low-income discount programs may pay deposits in excess of $50.00 in two equal installments. The first installment must be paid within 10 days after written notice of the deposit requirement is issued, and the second installment must be paid within 30 days after the first deposit is paid.

  • 88. Does Spark own generation or is it a utility?
     

    Spark Energy does not own generation assets and does not act as a utility in any market. We are solely focused on purchasing energy for our customers, getting the best price possible on that energy and assuring a best in class customer experience.

  • 89. How is it possible for you to give me a fixed rate?
     

    As a pioneer in the deregulated energy industry, we have lots of experience in buying and selling energy. Our expertise and size allow us to purchase energy, which we then use to create fixed rates with different term options to it your needs.

  • 1. Do I also have to call my utility company?
     

    No. We do everything for you; we make all the arrangements. You’ll get confirmation in the mail from your utility company that you’ve opted for Spark Energy.

  • 2. Explain Renewable Product Content?
     

    Renewable Product Content

    100% Green: This product is a Generic Renewable Energy Credit ("REC") backed product meaning that 100% of your annual usage will be offset by our retirement of non-specified RECs that are generated somewhere in the United States. Your status as an Illinois ratepayer means that in 2018 13% of your annual usage will additionally be covered by RECs that meet the State’s Renewable Portfolio Standard. Even though this is a generic product last year 100% of the electricity used by each customer served under this green product was covered through the retirement of Texas Wind RECs. Past resource composition is not a guarantee of future resource composition and is only provided to meet the requirements of Ill. Admin. Code. 83, Ch. I(c) 412.190. Please see the specific Terms and Conditions of your offer for additional information.

    50% Green: This product is a Generic Renewable Energy Credit ("REC") backed product meaning that 5O% of your annual usage will be offset by our retirement of non-specified RECs that are generated somewhere in the United States. Your status as an Illinois ratepayer means that in 2018 13% of your annual usage will additionally be covered by RECs that meet the State’s Renewable Portfolio Standard. Even though this is a generic product last year 50% of the electricity used by each customer served under this green product was covered through the retirement of Texas Wind RECs. Past resource composition is not a guarantee of future resource composition and is only provided to meet the requirements of Ill. Admin. Code. 83, Ch. I(c) 412.190. Please see the specific Terms and Conditions of your offer for additional information.

  • 3. Will I have to pay two separate bills?
     

    No. When you select Spark Energy as your electricity provider you will receive one consolidated bill from your local utility. Spark Energy will appear as the electric generation supplier on your bill.

  • 4. How can Spark Energy reduce my electricity bills?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity at very competitive prices.

  • 5. How do I enroll?
     

    You can click here, or call us at 1-877-547-7275.

  • 6. Who is Spark Energy?
     

    Spark Energy was founded in 1999 and has grown to become one of the most trusted retail energy suppliers in the United States. Based in Houston, Texas, we have been providing electricity and natural gas to homes just like yours for more than 15 years.

  • 7. How do I know if my invoice is estimated?
     

    Your invoice will indicate whether it is actual or estimated.

  • 8. How do I sign up?
     

    Complete your enrollment today online or chat with one of our knowledgeable sales agents at 877-547-7275 or customercare@sparkenergy.com.

  • 9. How do I make a payment?
     

    You can make a payment online through My Account or by phone at 877-547-7275 using a checking account, credit card, or debit card. We also accept cash payments at many retail locations. To find a retail location near you, please click here

  • 10. How do I sign up with Spark Energy?
     

    You can sign up online at Spark Energy.com– just enter your zip code, pick your plan and fill out your information. It’s easy. You can also enroll by phone at 877-547-7275. Either way, we look forward to hearing from you.

  • 11. How do I update my mailing address?
     

    Give us a call at 877-547-7275.

  • 12. Do I need to contact my current provider and let them know I am switching to Spark Energy?
     

    No, once you sign up with us online, we’ll handle contacting your utility and notifying them of your switch.

  • 13. How do you get your electricity from Texas to my state?
     

    We actually purchase electricity and gas from many sources and arrange to have it transported to your area.

  • 14. How do you get your natural gas from Texas to my state?
     

    We actually purchase natural gas from many sources and arrange to have it transported to your area.

  • 15. When does my contract expire with my current provider?
     

    Your current provider will know when your contract expires and whether or not there’s an early termination fee. We recommend you contact them to verify these details.

  • 16. How does billing work?
     

    Texas (ERCOT) markets– Texas is a unique state where energy choice has completely separated utilities from the customer-facing retail side of the business. Spark Energy will send you one consolidated bill that contains both your energy charges and your utility charges.
    Dual billing markets – In some markets, large customers have the option to choose dual billing. If you’re a dual billing customer, your business will get an energy charge-only bill from Spark Energy and a utility charges bill from your local utility. The greatest advantage of dual billing is that we can offer you more choices in energy plans.
    All other markets – Utility consolidated billing is the default in all markets outside of Texas (ERCOT). In a utility-consolidated billing market, the utility sends you one consolidated bill containing both your utility charges and your energy charges, even if your energy charges come from a competitive energy supplier like Spark Energy.

  • 17. How long does the switch take?
     

    The switch usually takes 15-45 days.

  • 18. How is it possible for you to give me a lower rate than the utility company?
     

    As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate better prices on energy, which we can then pass on to you.

  • 19. How long does it take for my account to switch to Spark Energy?
     

    It depends on the utility market, sometimes if the billing cycle is closure to the meter read the switch can happen sooner otherwise switch usually takes 15-45 days. In the meantime, keep an eye out for the welcome letter and terms of service we’ll mail you for your review.

  • 20. How long does the switch take?
     

    It depends on the utility market, sometimes if the billing cycle is closure to the meter read the switch can happen sooner otherwise switch usually takes 15-45 days. In the meantime, keep an eye out for the welcome letter and terms of service we’ll mail you for your review.

  • 21. How long is your contract?
     

    Please check out the products page for plans available in your area.

  • 22. How much do you charge for late fees?
     

    5% of the total delinquent balance.

  • 23. How will I know when my switch or move-in will occur?
     

    Once you sign up, you'll get an enrollment e-mail containing your estimated switch or move-in date.

  • 24. How will my billing work?
     

    You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

  • 25. I am moving in to a new place. Can you connect me?
     

    To get electricity or natural gas service at a new address, you’ll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275

  • 26. I am moving to another address in Texas. How do I transfer service to my new address?
     

    Give us a call at 877-547-7275 at least 3 business days before you want your electricity service transferred. When you call, we’ll need your new service address, your new ESID number if one is available, the date you want to start service at your new address and the date you would like service disconnected at your old address.

  • 27. I am moving to another location outside of Texas. Will there be any penalties for disconnecting service?
     

    If you're moving to a new location, there won’t be any penalty for disconnecting. You’ll need to provide your forwarding address, and depending on your particular situation, you may be required to provide some additional proof that you’ve left your previous address.

  • 28. I’m currently under contract. Can I switch?
     

    If your contract expires within six months or less, we offer future date pricing and make contracts available that start at the end of your current contract.

  • 29. If I still owe my utility money, do I have to pay them before I can switch?
     

    Yes. You must be up to date with your payments to your utility before you can switch to another electricity or natural gas provider.

  • 30. If I’m moving into a new place, how quickly can I get my electricity turned on?
     

    That depends on what kind of move-in you choose.

    Move In: You choose- At least 3 business, maximum of 45 calendar days

    Priority Move In: 24-48 hours (will cost more than a typical move-in request)

  • 31. If my electricity or gas goes out, who do I call?
     

    The utility will continue to handle outages, leaks, and emergencies just like they always have.

  • 32. If my power goes out or I smell a gas leak, who do I call?
     

    The utility will continue to handle emergencies, leaks, outages and downed power lines just like they always have. For these kinds of issues, we recommend calling the utility.

  • 33. If there is a gas emergency, will the utility company take care of their customers first and then Spark Energy customers last?
     

    No. The Gas utility is required to handle all customers equally and has no incentive to treat you differently, even if you've selected an alternative energy provider.

  • 34. Is Spark Energy regulated by the state?
     

    Yes, it is regulated by the state.

  • 35. Is there a fee to switch suppliers?
     

    No, there is no fee to switch suppliers.

  • 36. Is there a monthly fee?
     

    Some of our plans may include a small monthly fee which is listed on the products details page. 

  • 37. Is there an early termination fee?
     

    For variable-rate plans, there are no early termination fees. For fixed-rate plans, we may charge early termination fees which are listed on the products details page. Click here to find out more.

  • 38. The Utility is disconnecting me soon; if I switch to Spark Energy can you stop the disconnection?
     

    No. Since the utility handles billing for all customers in their service area, there is no way for us to stop from disconnecting you, even if you try to sign up with us.

  • 39. Sometimes Spark Energy has a lower rate than the utility company. How is this possible?
     

    As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate very competitive prices on energy.

  • 40. What am I currently paying?
     

    On your current energy bill, look for the energy charges portion. This is the part of your bill that Spark Energy can help you with and the part you will compare with other REP. price per kWh = total energy charges ÷ total kWh used for the month

  • 41. What fees are included in your rate?
     

    Our rate for your area includes supply charges and transmission charges.

  • 42. What happens after my fixed rate contract expires?
     

    You will receive a contract renewal notice from us before your contract expires. That notice will explain your options. Basically, you can renew by calling us at 877-547-7275 and then selecting the plan you want or you can tell us you do not want to renew your contract. Or you can do nothing and you’ll automatically be switched over to another fixed rate as disclosed in your contract renewal notice.

  • 43. What happens once I complete the enrollment process online?
     

    Once you complete the enrollment process online, you’ll get a confirmation email containing your contract number, plan details and other info about your service with Spark Energy. You will also be receiving a welcome kit including terms of service.

  • 44. What if I cancel my service prior to the end of my contract?
     

    Spark Energy may charge a fee for canceling your contract early. The exact fee depends on which plan you’re on. The view product details page for early termination fees.

  • 45. What if I have problems with my electricity or natural gas delivery?
     

    Your utility will handle outages and delivery problems just as they always have. And they won’t treat you any differently if you’ve chosen a competitive energy supplier like Spark Energy - they’re required by law to serve all customers equally.

  • 46. What is a base charge?
     

    A charge assessed during each billing cycle that’s not based on your demand for energy consumption.

  • 47. What is a kilowatt-hour (kWh)?
     

    A kilowatt-hour (kWh) is a unit of measurement for electricity usage over a period of time. One kWh is equal to using 1000 watts of power for one hour.

  • 48. What is a late payment penalty?
     

    A charge assessed for paying your bill after the due date.

  • 49. What is a PUC assessment?
     

    A fee assessed to recover the statutory fee for administering the Public Utility Regulatory Act.

  • 50. What is a system benefit fund charge?
     

    A charge approved by the Public Utility Commission, not to exceed 65 cents per megawatt-hour, that funds low-income discounts, one-time bill payment assistance, customer education, commission administrative expenses and low-income energy efficiency programs.

  • 51. What is an energy charge?
     

    A charge based on the amount of electricity (kWh) consumed

  • 52. What is deregulation?
     
  • 53. What is the difference between Spark Energy and my current utility company?
     

    Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people like you. Your utility’s job includes managing power lines, poles and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility. You have the right to choose your provider in a deregulated market.

  • 54. When does my contract expire with my current provider?
     

    Your current provider will know when your contract expires and whether or not there’s an early termination fee. We recommend you contact them to verify these details.

  • 55. When will my residential power become effective with Spark Energy?
     

    That depends on what kind of switch or move-in you choose.

    Utility Selects Switch: 3-7 business days

    Self-Selected Switch: You choose- At least 3 business, maximum of 45 calendar days

    Move In: You choose- At least 3 business, maximum of 45 calendar days

    Priority Move-In: 24-48 hours

    Don't forget, some of these types of switches and move-ins do involve fees

  • 56. When will my switch occur?
     

    Each utility is different, but a switch typically takes effect in one to two billing cycles.

  • 57. Who do I call if my gas or power goes out?
     

    The utility will continue to handle gas leaks, outages and emergencies just like they always have.

  • 58. Who should I call if I have billing questions?
     

    If you have any questions regarding your Spark Energy bill, please contact us at 877-547-7275. A customer service representative will be available to assist you Monday through Friday, from 8:00 AM to 7:00 PM, and Saturday from 9:00 AM to 12:00 PM.

  • 59. Why would I buy my electricity from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity, then we offer fixed rates with various term options to fit your needs. 

  • 60. Why would I buy my natural gas from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase natural gas, then we offer fixed-rate with various term options that fit your needs

  • 61. Why would someone choose a variable rate over a fixed rate?
     

    Some customers like the flexibility of a month to month variable rate. Others don’t want to worry about whether energy prices are going up or down, and prefer the stability and price protection of a fixed rate.

  • 62. Will I be locked into a contract?
     

    It depends on which plan you choose. Our fixed rate plans have a fixed contract term. It’s how we’re able to let you lock in a low fixed rate. An early termination fee will apply if you cancel service before the end of your contract term. Be sure to read the terms and conditions to learn the details of any electricity plan you sign up for.

  • 63. Will I have to pay a deposit?
     

    Possibly- we’ll let you know whether or not you’ll need to provide a deposit after we’ve run your credit check, which includes information from the consumer reporting agency Transunion. But, even if you do have to provide a deposit, you can get it back as a bill credit if you’re a residential customer and you don’t make any late payments for 12 consecutive months.

  • 64. Will I receive two bills once I switch to Spark Energy?
     

    If you are a San Diego Gas & Electric or  Southern California Gas Company or Pacific Gas & Electric customer, you will receive a separate invoice for supply and delivery charges that were once combined by your utility company. Spark Energy will provide our pricing on a separate invoice for your supply charges and your utility company will continue to charge you for the delivery of that gas and the applicable taxes and fees.

    Otherwise, You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

  • 65. Will I still be eligible for bill payment assistance programs if I switch to Spark Energy?
     

    We recommend contacting the utility to confirm whether or not these services will still be available to you after you switch.

  • 66. Will my service be interrupted when I switch to Spark Energy?
     

    If you are switching electricity providers at a location that’s currently getting power, you shouldn’t experience any interruption in your service.

  • 67. Will you notify me when the switch takes place?
     

    Because your exact switch date is determined by your utility, we can’t tell you what that date will be, but you can call the utility to find out.

  • 68. What is the difference between Spark Energy and my current utility provider?
     

    Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people like you. Your utility’s job includes managing power lines, poles and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility. You have the right to choose your provider in a deregulated market.

  • 69. I am moving in to a new place. Can you connect me?
     

    To get electricity or natural gas service at a new address, you'll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275.

  • 70. What’s My Account?
     

    Once you have registered, you can access your account at any time by clicking on the My Account link at the top of the page. There you can change your preferences, update your payment information(applicable to certain markets) and address book, track your orders and manage your account password.

  • 71. Why would I buy my electricity from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity, then we offer fixed rates with various term options to fit your needs. 

  • 72. Are taxes included in the rate Spark Energy charges?
     

    Residential- Because Spark Energy is not responsible for collecting taxes for residential customers, there are no taxes included in Spark Energy's residential rates.

    Commercial- Spark Energy is responsible for collecting taxes from commercial customers. Taxes for commercial customers may be included in the rate or listed as a separate item. For more information on this, please contact us at 877-547-7275.

    Some of the utilities may add any applicable taxes to your bill.

  • 73. Can I add service at another address to my existing account?
     

    Yes, you can set up and manage multiple accounts with one login. Simply log in to your Spark Energy online account, click on My Account and select Add a Service Location.

  • 74. Can I add someone to my account, like my spouse or a roommate?
     

    Our customer accounts are typically under one primary account holder. You may add an additional contact person to the account, however that person will have the same capability as the account holder to request information.

  • 75. Can I establish service over the phone?
     

    Yes, you can call 877-547-7275 to sign up with Spark Energy or you can use our fast, easy online signup 24/7 through sparkenergy.com.

  • 76. Can Spark Energy put the bill in my name if Utility sends it out under another name?
     

    Utility bills all customers, the name on your bill will be the same as the name on your Utility account.

  • 77. Can you turn my electricity on or do I have to call the utility company?
     

    To get electricity or natural gas service at a new address, you’ll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275.

  • 78. Do I have to notify my current electricity supplier that I’m switching?
     

    No. Once you've successfully signed up with Spark Energy, we'll take care of the rest.

  • 79. Do you serve commercial customers as well as residential customers?
     

    Yes, we service commercial customers. For more details please call 1-877-547-7275.

  • 80. Does competition affect the reliability of my electric or gas service?
     

    No. Your electricity will continue to be delivered safely and reliably by your local utility, regardless of who you buy it from.

  • 81. Does Spark own generation or is it a utility?
     

    Spark Energy does not own generation assets and does not act as a utility in any market. We are solely focused on purchasing energy for our customers, getting the best price possible on that energy and assuring a best in class customer experience.

  • 82. How is it possible for you to give me a fixed rate?
     

    As a pioneer in the deregulated energy industry, we have lots of experience in buying and selling energy. Our expertise and size allow us to purchase energy, which we then use to create fixed rates with different term options to it your needs.

  • 1. Do I also have to call my utility company?
     

    No. We do everything for you; we make all the arrangements. You’ll get confirmation in the mail from your utility company that you’ve opted for Spark Energy.

  • 2. Explain Renewable Product Content?
     

    Renewable Product Content

    100% Green: This product is a Generic Renewable Energy Credit ("REC") backed product meaning that 100% of your annual usage will be offset by our retirement of non-specified RECs that are generated somewhere in the United States. Your status as an Illinois ratepayer means that in 2018 13% of your annual usage will additionally be covered by RECs that meet the State’s Renewable Portfolio Standard. Even though this is a generic product last year 100% of the electricity used by each customer served under this green product was covered through the retirement of Texas Wind RECs. Past resource composition is not a guarantee of future resource composition and is only provided to meet the requirements of Ill. Admin. Code. 83, Ch. I(c) 412.190. Please see the specific Terms and Conditions of your offer for additional information.

    50% Green: This product is a Generic Renewable Energy Credit ("REC") backed product meaning that 5O% of your annual usage will be offset by our retirement of non-specified RECs that are generated somewhere in the United States. Your status as an Illinois ratepayer means that in 2018 13% of your annual usage will additionally be covered by RECs that meet the State’s Renewable Portfolio Standard. Even though this is a generic product last year 50% of the electricity used by each customer served under this green product was covered through the retirement of Texas Wind RECs. Past resource composition is not a guarantee of future resource composition and is only provided to meet the requirements of Ill. Admin. Code. 83, Ch. I(c) 412.190. Please see the specific Terms and Conditions of your offer for additional information.

  • 3. Will I have to pay two separate bills?
     

    No. When you select Spark Energy as your electricity provider you will receive one consolidated bill from your local utility. Spark Energy will appear as the electric generation supplier on your bill.

  • 4. How can Spark Energy reduce my electricity bills?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity at very competitive prices.

  • 5. How do I enroll?
     

    You can click here, or call us at 1-877-547-7275.

  • 6. Who is Spark Energy?
     

    Spark Energy was founded in 1999 and has grown to become one of the most trusted retail energy suppliers in the United States. Based in Houston, Texas, we have been providing electricity and natural gas to homes just like yours for more than 15 years.

  • 7. How do I know if my invoice is estimated?
     

    Your invoice will indicate whether it is actual or estimated.

  • 8. How do I sign up?
     

    Complete your enrollment today online or chat with one of our knowledgeable sales agents at 877-547-7275 or customercare@sparkenergy.com.

  • 9. How do I make a payment?
     

    You can make a payment online through My Account or by phone at 877-547-7275 using a checking account, credit card, or debit card. We also accept cash payments at many retail locations. To find a retail location near you, please click here

  • 10. How do I sign up with Spark Energy?
     

    You can sign up online at Spark Energy.com– just enter your zip code, pick your plan and fill out your information. It’s easy. You can also enroll by phone at 877-547-7275. Either way, we look forward to hearing from you.

  • 11. How do I update my mailing address?
     

    Give us a call at 877-547-7275.

  • 12. Do I need to contact my current provider and let them know I am switching to Spark Energy?
     

    No, once you sign up with us online, we’ll handle contacting your utility and notifying them of your switch.

  • 13. How do you get your electricity from Texas to my state?
     

    We actually purchase electricity and gas from many sources and arrange to have it transported to your area.

  • 14. How do you get your natural gas from Texas to my state?
     

    We actually purchase natural gas from many sources and arrange to have it transported to your area.

  • 15. When does my contract expire with my current provider?
     

    Your current provider will know when your contract expires and whether or not there’s an early termination fee. We recommend you contact them to verify these details.

  • 16. How does billing work?
     

    Texas (ERCOT) markets– Texas is a unique state where energy choice has completely separated utilities from the customer-facing retail side of the business. Spark Energy will send you one consolidated bill that contains both your energy charges and your utility charges.
    Dual billing markets – In some markets, large customers have the option to choose dual billing. If you’re a dual billing customer, your business will get an energy charge-only bill from Spark Energy and a utility charges bill from your local utility. The greatest advantage of dual billing is that we can offer you more choices in energy plans.
    All other markets – Utility consolidated billing is the default in all markets outside of Texas (ERCOT). In a utility-consolidated billing market, the utility sends you one consolidated bill containing both your utility charges and your energy charges, even if your energy charges come from a competitive energy supplier like Spark Energy.

  • 17. How long does the switch take?
     

    The switch usually takes 15-45 days.

  • 18. How is it possible for you to give me a lower rate than the utility company?
     

    As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate better prices on energy, which we can then pass on to you.

  • 19. How long does it take for my account to switch to Spark Energy?
     

    It depends on the utility market, sometimes if the billing cycle is closure to the meter read the switch can happen sooner otherwise switch usually takes 15-45 days. In the meantime, keep an eye out for the welcome letter and terms of service we’ll mail you for your review.

  • 20. How long does the switch take?
     

    It depends on the utility market, sometimes if the billing cycle is closure to the meter read the switch can happen sooner otherwise switch usually takes 15-45 days. In the meantime, keep an eye out for the welcome letter and terms of service we’ll mail you for your review.

  • 21. How long is your contract?
     

    Please check out the products page for plans available in your area.

  • 22. How much do you charge for late fees?
     

    5% of the total delinquent balance.

  • 23. How will I know when my switch or move-in will occur?
     

    Once you sign up, you'll get an enrollment e-mail containing your estimated switch or move-in date.

  • 24. How will my billing work?
     

    You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

  • 25. I am moving in to a new place. Can you connect me?
     

    To get electricity or natural gas service at a new address, you’ll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275

  • 26. I am moving to another address in Texas. How do I transfer service to my new address?
     

    Give us a call at 877-547-7275 at least 3 business days before you want your electricity service transferred. When you call, we’ll need your new service address, your new ESID number if one is available, the date you want to start service at your new address and the date you would like service disconnected at your old address.

  • 27. I am moving to another location outside of Texas. Will there be any penalties for disconnecting service?
     

    If you're moving to a new location, there won’t be any penalty for disconnecting. You’ll need to provide your forwarding address, and depending on your particular situation, you may be required to provide some additional proof that you’ve left your previous address.

  • 28. I’m currently under contract. Can I switch?
     

    If your contract expires within six months or less, we offer future date pricing and make contracts available that start at the end of your current contract.

  • 29. If I still owe my utility money, do I have to pay them before I can switch?
     

    Yes. You must be up to date with your payments to your utility before you can switch to another electricity or natural gas provider.

  • 30. If I’m moving into a new place, how quickly can I get my electricity turned on?
     

    That depends on what kind of move-in you choose.

    Move In: You choose- At least 3 business, maximum of 45 calendar days

    Priority Move In: 24-48 hours (will cost more than a typical move-in request)

  • 31. If my electricity or gas goes out, who do I call?
     

    The utility will continue to handle outages, leaks, and emergencies just like they always have.

  • 32. If my power goes out or I smell a gas leak, who do I call?
     

    The utility will continue to handle emergencies, leaks, outages and downed power lines just like they always have. For these kinds of issues, we recommend calling the utility.

  • 33. If there is a gas emergency, will the utility company take care of their customers first and then Spark Energy customers last?
     

    No. The Gas utility is required to handle all customers equally and has no incentive to treat you differently, even if you've selected an alternative energy provider.

  • 34. Is Spark Energy regulated by the state?
     

    Yes, it is regulated by the state.

  • 35. Is there a fee to switch suppliers?
     

    No, there is no fee to switch suppliers.

  • 36. Is there a monthly fee?
     

    Some of our plans may include a small monthly fee which is listed on the products details page. 

  • 37. Is there an early termination fee?
     

    For variable-rate plans, there are no early termination fees. For fixed-rate plans, we may charge early termination fees which are listed on the products details page. Click here to find out more.

  • 38. The Utility is disconnecting me soon; if I switch to Spark Energy can you stop the disconnection?
     

    No. Since the utility handles billing for all customers in their service area, there is no way for us to stop from disconnecting you, even if you try to sign up with us.

  • 39. Sometimes Spark Energy has a lower rate than the utility company. How is this possible?
     

    As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate very competitive prices on energy.

  • 40. What am I currently paying?
     

    On your current energy bill, look for the energy charges portion. This is the part of your bill that Spark Energy can help you with and the part you will compare with other REP. price per kWh = total energy charges ÷ total kWh used for the month

  • 41. What fees are included in your rate?
     

    Our rate for your area includes supply charges and transmission charges.

  • 42. What happens after my fixed rate contract expires?
     

    You will receive a contract renewal notice from us before your contract expires. That notice will explain your options. Basically, you can renew by calling us at 877-547-7275 and then selecting the plan you want or you can tell us you do not want to renew your contract. Or you can do nothing and you’ll automatically be switched over to another fixed rate as disclosed in your contract renewal notice.

  • 43. What happens once I complete the enrollment process online?
     

    Once you complete the enrollment process online, you’ll get a confirmation email containing your contract number, plan details and other info about your service with Spark Energy. You will also be receiving a welcome kit including terms of service.

  • 44. What if I cancel my service prior to the end of my contract?
     

    Spark Energy may charge a fee for canceling your contract early. The exact fee depends on which plan you’re on. The view product details page for early termination fees.

  • 45. What if I have problems with my electricity or natural gas delivery?
     

    Your utility will handle outages and delivery problems just as they always have. And they won’t treat you any differently if you’ve chosen a competitive energy supplier like Spark Energy - they’re required by law to serve all customers equally.

  • 46. What is a base charge?
     

    A charge assessed during each billing cycle that’s not based on your demand for energy consumption.

  • 47. What is a kilowatt-hour (kWh)?
     

    A kilowatt-hour (kWh) is a unit of measurement for electricity usage over a period of time. One kWh is equal to using 1000 watts of power for one hour.

  • 48. What is a late payment penalty?
     

    A charge assessed for paying your bill after the due date.

  • 49. What is a PUC assessment?
     

    A fee assessed to recover the statutory fee for administering the Public Utility Regulatory Act.

  • 50. What is an energy charge?
     

    A charge based on the amount of electricity (kWh) consumed

  • 51. What is deregulation?
     
  • 52. What is the difference between Spark Energy and my current utility company?
     

    Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people like you. Your utility’s job includes managing power lines, poles and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility. You have the right to choose your provider in a deregulated market.

  • 53. When does my contract expire with my current provider?
     

    Your current provider will know when your contract expires and whether or not there’s an early termination fee. We recommend you contact them to verify these details.

  • 54. When will my residential power become effective with Spark Energy?
     

    That depends on what kind of switch or move-in you choose.

    Utility Selects Switch: 3-7 business days

    Self-Selected Switch: You choose- At least 3 business, maximum of 45 calendar days

    Move In: You choose- At least 3 business, maximum of 45 calendar days

    Priority Move-In: 24-48 hours

    Don't forget, some of these types of switches and move-ins do involve fees

  • 55. When will my switch occur?
     

    Each utility is different, but a switch typically takes effect in one to two billing cycles.

  • 56. Who do I call if my gas or power goes out?
     

    The utility will continue to handle gas leaks, outages and emergencies just like they always have.

  • 57. Who should I call if I have billing questions?
     

    If you have any questions regarding your Spark Energy bill, please contact us at 877-547-7275. A customer service representative will be available to assist you Monday through Friday, from 8:00 AM to 7:00 PM, and Saturday from 9:00 AM to 12:00 PM.

  • 58. Why would I buy my electricity from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity, then we offer fixed rates with various term options to fit your needs. 

  • 59. Why would I buy my natural gas from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase natural gas, then we offer fixed-rate with various term options that fit your needs

  • 60. Why would someone choose a variable rate over a fixed rate?
     

    Some customers like the flexibility of a month to month variable rate. Others don’t want to worry about whether energy prices are going up or down, and prefer the stability and price protection of a fixed rate.

  • 61. Will I be locked into a contract?
     

    It depends on which plan you choose. Our fixed rate plans have a fixed contract term. It’s how we’re able to let you lock in a low fixed rate. An early termination fee will apply if you cancel service before the end of your contract term. Be sure to read the terms and conditions to learn the details of any electricity plan you sign up for.

  • 62. Will I have to pay a deposit?
     

    Possibly- we’ll let you know whether or not you’ll need to provide a deposit after we’ve run your credit check, which includes information from the consumer reporting agency Transunion. But, even if you do have to provide a deposit, you can get it back as a bill credit if you’re a residential customer and you don’t make any late payments for 12 consecutive months.

  • 63. Will I receive two bills once I switch to Spark Energy?
     

    If you are a San Diego Gas & Electric or  Southern California Gas Company or Pacific Gas & Electric customer, you will receive a separate invoice for supply and delivery charges that were once combined by your utility company. Spark Energy will provide our pricing on a separate invoice for your supply charges and your utility company will continue to charge you for the delivery of that gas and the applicable taxes and fees.

    Otherwise, You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

  • 64. Will I still be eligible for bill payment assistance programs if I switch to Spark Energy?
     

    We recommend contacting the utility to confirm whether or not these services will still be available to you after you switch.

  • 65. Will my service be interrupted when I switch to Spark Energy?
     

    If you are switching electricity providers at a location that’s currently getting power, you shouldn’t experience any interruption in your service.

  • 66. Will you notify me when the switch takes place?
     

    Because your exact switch date is determined by your utility, we can’t tell you what that date will be, but you can call the utility to find out.

  • 67. What is the difference between Spark Energy and my current utility provider?
     

    Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people like you. Your utility’s job includes managing power lines, poles and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility. You have the right to choose your provider in a deregulated market.

  • 68. I am moving in to a new place. Can you connect me?
     

    To get electricity or natural gas service at a new address, you'll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275.

  • 69. What’s My Account?
     

    Once you have registered, you can access your account at any time by clicking on the My Account link at the top of the page. There you can change your preferences, update your payment information(applicable to certain markets) and address book, track your orders and manage your account password.

  • 70. Why would I buy my electricity from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity, then we offer fixed rates with various term options to fit your needs. 

  • 71. Are taxes included in the rate Spark Energy charges?
     

    Residential- Because Spark Energy is not responsible for collecting taxes for residential customers, there are no taxes included in Spark Energy's residential rates.

    Commercial- Spark Energy is responsible for collecting taxes from commercial customers. Taxes for commercial customers may be included in the rate or listed as a separate item. For more information on this, please contact us at 877-547-7275.

    Some of the utilities may add any applicable taxes to your bill.

  • 72. Can I add service at another address to my existing account?
     

    Yes, you can set up and manage multiple accounts with one login. Simply log in to your Spark Energy online account, click on My Account and select Add a Service Location.

  • 73. Can I add someone to my account, like my spouse or a roommate?
     

    Our customer accounts are typically under one primary account holder. You may add an additional contact person to the account, however that person will have the same capability as the account holder to request information.

  • 74. Can I establish service over the phone?
     

    Yes, you can call 877-547-7275 to sign up with Spark Energy or you can use our fast, easy online signup 24/7 through sparkenergy.com.

  • 75. Can Spark Energy put the bill in my name if Utility sends it out under another name?
     

    Utility bills all customers, the name on your bill will be the same as the name on your Utility account.

  • 76. Can you turn my electricity on or do I have to call the utility company?
     

    To get electricity or natural gas service at a new address, you’ll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275.

  • 77. Do I have to notify my current electricity supplier that I’m switching?
     

    No. Once you've successfully signed up with Spark Energy, we'll take care of the rest.

  • 78. Do you serve commercial customers as well as residential customers?
     

    Yes, we service commercial customers. For more details please call 1-877-547-7275.

  • 79. Does competition affect the reliability of my electric or gas service?
     

    No. Your electricity will continue to be delivered safely and reliably by your local utility, regardless of who you buy it from.

  • 80. Does Spark Energy offer budget billing?
     

    It differs from market to market.

    PG&E: We don’t offer budget billing on your supply charges, the portion of your bill that we’re responsible for. However, PG&E does offer budget billing on the delivery portion of your bill.

    Nicor: We don’t offer budget billing on your supply charges, which is the portion of your bill that we’re responsible for. However, Nicor does offer budget billing on the delivery portion of your bill.

    BGE: Budget billing is available, but only on the delivery portion of your bill. This is not the portion of your bill that Spark Energy is responsible for. Please contact BGE to find out more about how budget billing works.

    ConEd: We don’t offer budget billing on the portion of your bill that we’re responsible for- your supply charges. ConEd does offer budget billing on the delivery portion of your bill.

    Peoples Gas: We don’t offer budget billing on the portion of your bill that we’re responsible for- your supply charges. Peoples Gas does offer budget billing on the delivery portion of your bill.

    PSE&G: We don’t offer budget billing on the portion of your bill that we’re responsible for- your supply charges. PSE&G does offer budget billing on the delivery portion of your bill.

    North Shore Gas: We don’t offer budget billing on your supply charges, which is the portion of your bill that we’re responsible for. However, North Shore Gas does offer budget billing on the delivery portion of your bill.

    Keyspan: Yes. We offer budget billing on the supply portion of your bill. It usually takes 1-2 billing cycles for your budget billing to begin once we’ve received your signed budget billing form. To find out if budget billing is available on the delivery portion of your bill, we recommend you contact Keyspan.

    NIMO: Yes. We offer budget billing on the supply portion of your bill. It usually takes 1-2 billing cycles for your budget billing to begin once we’ve received your signed budget billing form. To find out if budget billing is available on the delivery portion of your bill, we recommend you contacting NIMO.

  • 81. Does Spark own generation or is it a utility?
     

    Spark Energy does not own generation assets and does not act as a utility in any market. We are solely focused on purchasing energy for our customers, getting the best price possible on that energy and assuring a best in class customer experience.

  • 82. How is it possible for you to give me a fixed rate?
     

    As a pioneer in the deregulated energy industry, we have lots of experience in buying and selling energy. Our expertise and size allow us to purchase energy, which we then use to create fixed rates with different term options to it your needs.

  • 1. Do I also have to call my utility company?
     

    No. We do everything for you; we make all the arrangements. You’ll get confirmation in the mail from your utility company that you’ve opted for Spark Energy.

  • 2. Explain Renewable Product Content?
     

    Renewable Product Content

    100% Green: This product is a Generic Renewable Energy Credit ("REC") backed product meaning that 100% of your annual usage will be offset by our retirement of non-specified RECs that are generated somewhere in the United States. Your status as an Illinois ratepayer means that in 2018 13% of your annual usage will additionally be covered by RECs that meet the State’s Renewable Portfolio Standard. Even though this is a generic product last year 100% of the electricity used by each customer served under this green product was covered through the retirement of Texas Wind RECs. Past resource composition is not a guarantee of future resource composition and is only provided to meet the requirements of Ill. Admin. Code. 83, Ch. I(c) 412.190. Please see the specific Terms and Conditions of your offer for additional information.

    50% Green: This product is a Generic Renewable Energy Credit ("REC") backed product meaning that 5O% of your annual usage will be offset by our retirement of non-specified RECs that are generated somewhere in the United States. Your status as an Illinois ratepayer means that in 2018 13% of your annual usage will additionally be covered by RECs that meet the State’s Renewable Portfolio Standard. Even though this is a generic product last year 50% of the electricity used by each customer served under this green product was covered through the retirement of Texas Wind RECs. Past resource composition is not a guarantee of future resource composition and is only provided to meet the requirements of Ill. Admin. Code. 83, Ch. I(c) 412.190. Please see the specific Terms and Conditions of your offer for additional information.

  • 3. Will I have to pay two separate bills?
     

    No. When you select Spark Energy as your electricity provider you will receive one consolidated bill from your local utility. Spark Energy will appear as the electric generation supplier on your bill.

  • 4. How can Spark Energy reduce my electricity bills?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity at very competitive prices.

  • 5. How do I enroll?
     

    You can click here, or call us at 1-877-547-7275.

  • 6. Who is Spark Energy?
     

    Spark Energy was founded in 1999 and has grown to become one of the most trusted retail energy suppliers in the United States. Based in Houston, Texas, we have been providing electricity and natural gas to homes just like yours for more than 15 years.

  • 7. How do I know if my invoice is estimated?
     

    Your invoice will indicate whether it is actual or estimated.

  • 8. How do I sign up?
     

    Complete your enrollment today online or chat with one of our knowledgeable sales agents at 877-547-7275 or customercare@sparkenergy.com.

  • 9. How do I make a payment?
     

    You can make a payment online through My Account or by phone at 877-547-7275 using a checking account, credit card, or debit card. We also accept cash payments at many retail locations. To find a retail location near you, please click here

  • 10. How do I sign up with Spark Energy?
     

    You can sign up online at Spark Energy.com– just enter your zip code, pick your plan and fill out your information. It’s easy. You can also enroll by phone at 877-547-7275. Either way, we look forward to hearing from you.

  • 11. How do I update my mailing address?
     

    Give us a call at 877-547-7275.

  • 12. Do I need to contact my current provider and let them know I am switching to Spark Energy?
     

    No, once you sign up with us online, we’ll handle contacting your utility and notifying them of your switch.

  • 13. How do you get your electricity from Texas to my state?
     

    We actually purchase electricity and gas from many sources and arrange to have it transported to your area.

  • 14. How do you get your natural gas from Texas to my state?
     

    We actually purchase natural gas from many sources and arrange to have it transported to your area.

  • 15. When does my contract expire with my current provider?
     

    Your current provider will know when your contract expires and whether or not there’s an early termination fee. We recommend you contact them to verify these details.

  • 16. How does billing work?
     

    Texas (ERCOT) markets– Texas is a unique state where energy choice has completely separated utilities from the customer-facing retail side of the business. Spark Energy will send you one consolidated bill that contains both your energy charges and your utility charges.
    Dual billing markets – In some markets, large customers have the option to choose dual billing. If you’re a dual billing customer, your business will get an energy charge-only bill from Spark Energy and a utility charges bill from your local utility. The greatest advantage of dual billing is that we can offer you more choices in energy plans.
    All other markets – Utility consolidated billing is the default in all markets outside of Texas (ERCOT). In a utility-consolidated billing market, the utility sends you one consolidated bill containing both your utility charges and your energy charges, even if your energy charges come from a competitive energy supplier like Spark Energy.

  • 17. How long does the switch take?
     

    The switch usually takes 15-45 days.

  • 18. How is it possible for you to give me a lower rate than the utility company?
     

    As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate better prices on energy, which we can then pass on to you.

  • 19. How long does it take for my account to switch to Spark Energy?
     

    It depends on the utility market, sometimes if the billing cycle is closure to the meter read the switch can happen sooner otherwise switch usually takes 15-45 days. In the meantime, keep an eye out for the welcome letter and terms of service we’ll mail you for your review.

  • 20. How long does the switch take?
     

    It depends on the utility market, sometimes if the billing cycle is closure to the meter read the switch can happen sooner otherwise switch usually takes 15-45 days. In the meantime, keep an eye out for the welcome letter and terms of service we’ll mail you for your review.

  • 21. How long is your contract?
     

    Please check out the products page for plans available in your area.

  • 22. How much do you charge for late fees?
     

    5% of the total delinquent balance.

  • 23. How will I know when my switch or move-in will occur?
     

    Once you sign up, you'll get an enrollment e-mail containing your estimated switch or move-in date.

  • 24. How will my billing work?
     

    You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

  • 25. I am moving in to a new place. Can you connect me?
     

    To get electricity or natural gas service at a new address, you’ll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275

  • 26. I am moving to another address in Texas. How do I transfer service to my new address?
     

    Give us a call at 877-547-7275 at least 3 business days before you want your electricity service transferred. When you call, we’ll need your new service address, your new ESID number if one is available, the date you want to start service at your new address and the date you would like service disconnected at your old address.

  • 27. I am moving to another location outside of Texas. Will there be any penalties for disconnecting service?
     

    If you're moving to a new location, there won’t be any penalty for disconnecting. You’ll need to provide your forwarding address, and depending on your particular situation, you may be required to provide some additional proof that you’ve left your previous address.

  • 28. I’m currently under contract. Can I switch?
     

    If your contract expires within six months or less, we offer future date pricing and make contracts available that start at the end of your current contract.

  • 29. If I still owe my utility money, do I have to pay them before I can switch?
     

    Yes. You must be up to date with your payments to your utility before you can switch to another electricity or natural gas provider.

  • 30. If I’m moving into a new place, how quickly can I get my electricity turned on?
     

    That depends on what kind of move-in you choose.

    Move In: You choose- At least 3 business, maximum of 45 calendar days

    Priority Move In: 24-48 hours (will cost more than a typical move-in request)

  • 31. If my electricity or gas goes out, who do I call?
     

    The utility will continue to handle outages, leaks, and emergencies just like they always have.

  • 32. If my power goes out or I smell a gas leak, who do I call?
     

    The utility will continue to handle emergencies, leaks, outages and downed power lines just like they always have. For these kinds of issues, we recommend calling the utility.

  • 33. If there is a gas emergency, will the utility company take care of their customers first and then Spark Energy customers last?
     

    No. The Gas utility is required to handle all customers equally and has no incentive to treat you differently, even if you've selected an alternative energy provider.

  • 34. Is Spark Energy regulated by the state?
     

    Yes, it is regulated by the state.

  • 35. Is there a fee to switch suppliers?
     

    No, there is no fee to switch suppliers.

  • 36. Is there a monthly fee?
     

    Some of our plans may include a small monthly fee which is listed on the products details page. 

  • 37. Is there an early termination fee?
     

    For variable-rate plans, there are no early termination fees. For fixed-rate plans, we may charge early termination fees which are listed on the products details page. Click here to find out more.

  • 38. The Utility is disconnecting me soon; if I switch to Spark Energy can you stop the disconnection?
     

    No. Since the utility handles billing for all customers in their service area, there is no way for us to stop from disconnecting you, even if you try to sign up with us.

  • 39. Sometimes Spark Energy has a lower rate than the utility company. How is this possible?
     

    As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate very competitive prices on energy.

  • 40. What am I currently paying?
     

    On your current energy bill, look for the energy charges portion. This is the part of your bill that Spark Energy can help you with and the part you will compare with other REP. price per kWh = total energy charges ÷ total kWh used for the month

  • 41. What fees are included in your rate?
     

    Our rate for your area includes supply charges and transmission charges.

  • 42. What happens after my fixed rate contract expires?
     

    You will receive a contract renewal notice from us before your contract expires. That notice will explain your options. Basically, you can renew by calling us at 877-547-7275 and then selecting the plan you want or you can tell us you do not want to renew your contract. Or you can do nothing and you’ll automatically be switched over to another fixed rate as disclosed in your contract renewal notice.

  • 43. What happens once I complete the enrollment process online?
     

    Once you complete the enrollment process online, you’ll get a confirmation email containing your contract number, plan details and other info about your service with Spark Energy. You will also be receiving a welcome kit including terms of service.

  • 44. What if I cancel my service prior to the end of my contract?
     

    Spark Energy may charge a fee for canceling your contract early. The exact fee depends on which plan you’re on. The view product details page for early termination fees.

  • 45. What if I have problems with my electricity or natural gas delivery?
     

    Your utility will handle outages and delivery problems just as they always have. And they won’t treat you any differently if you’ve chosen a competitive energy supplier like Spark Energy - they’re required by law to serve all customers equally.

  • 46. What is a base charge?
     

    A charge assessed during each billing cycle that’s not based on your demand for energy consumption.

  • 47. What is a kilowatt-hour (kWh)?
     

    A kilowatt-hour (kWh) is a unit of measurement for electricity usage over a period of time. One kWh is equal to using 1000 watts of power for one hour.

  • 48. What is a late payment penalty?
     

    A charge assessed for paying your bill after the due date.

  • 49. What is a PUC assessment?
     

    A fee assessed to recover the statutory fee for administering the Public Utility Regulatory Act.

  • 50. What is a system benefit fund charge?
     

    A charge approved by the Public Utility Commission, not to exceed 65 cents per megawatt-hour, that funds low-income discounts, one-time bill payment assistance, customer education, commission administrative expenses and low-income energy efficiency programs.

  • 51. What is an energy charge?
     

    A charge based on the amount of electricity (kWh) consumed

  • 52. What is deregulation?
     
  • 53. What is the difference between Spark Energy and my current utility company?
     

    Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people like you. Your utility’s job includes managing power lines, poles and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility. You have the right to choose your provider in a deregulated market.

  • 54. When does my contract expire with my current provider?
     

    Your current provider will know when your contract expires and whether or not there’s an early termination fee. We recommend you contact them to verify these details.

  • 55. When will my residential power become effective with Spark Energy?
     

    That depends on what kind of switch or move-in you choose.

    Utility Selects Switch: 3-7 business days

    Self-Selected Switch: You choose- At least 3 business, maximum of 45 calendar days

    Move In: You choose- At least 3 business, maximum of 45 calendar days

    Priority Move-In: 24-48 hours

    Don't forget, some of these types of switches and move-ins do involve fees

  • 56. When will my switch occur?
     

    Each utility is different, but a switch typically takes effect in one to two billing cycles.

  • 57. Who do I call if my gas or power goes out?
     

    The utility will continue to handle gas leaks, outages and emergencies just like they always have.

  • 58. Who should I call if I have billing questions?
     

    If you have any questions regarding your Spark Energy bill, please contact us at 877-547-7275. A customer service representative will be available to assist you Monday through Friday, from 8:00 AM to 7:00 PM, and Saturday from 9:00 AM to 12:00 PM.

  • 59. Why would I buy my electricity from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity, then we offer fixed rates with various term options to fit your needs. 

  • 60. Why would I buy my natural gas from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase natural gas, then we offer fixed-rate with various term options that fit your needs

  • 61. Why would someone choose a variable rate over a fixed rate?
     

    Some customers like the flexibility of a month to month variable rate. Others don’t want to worry about whether energy prices are going up or down, and prefer the stability and price protection of a fixed rate.

  • 62. Will I be locked into a contract?
     

    It depends on which plan you choose. Our fixed rate plans have a fixed contract term. It’s how we’re able to let you lock in a low fixed rate. An early termination fee will apply if you cancel service before the end of your contract term. Be sure to read the terms and conditions to learn the details of any electricity plan you sign up for.

  • 63. Will I have to pay a deposit?
     

    Possibly- we’ll let you know whether or not you’ll need to provide a deposit after we’ve run your credit check, which includes information from the consumer reporting agency Transunion. But, even if you do have to provide a deposit, you can get it back as a bill credit if you’re a residential customer and you don’t make any late payments for 12 consecutive months.

  • 64. Will I receive two bills once I switch to Spark Energy?
     

    If you are a San Diego Gas & Electric or  Southern California Gas Company or Pacific Gas & Electric customer, you will receive a separate invoice for supply and delivery charges that were once combined by your utility company. Spark Energy will provide our pricing on a separate invoice for your supply charges and your utility company will continue to charge you for the delivery of that gas and the applicable taxes and fees.

    Otherwise, You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

  • 65. Will I still be eligible for bill payment assistance programs if I switch to Spark Energy?
     

    We recommend contacting the utility to confirm whether or not these services will still be available to you after you switch.

  • 66. Will my service be interrupted when I switch to Spark Energy?
     

    If you are switching electricity providers at a location that’s currently getting power, you shouldn’t experience any interruption in your service.

  • 67. Will you notify me when the switch takes place?
     

    Because your exact switch date is determined by your utility, we can’t tell you what that date will be, but you can call the utility to find out.

  • 68. What is the difference between Spark Energy and my current utility provider?
     

    Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people like you. Your utility’s job includes managing power lines, poles and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility. You have the right to choose your provider in a deregulated market.

  • 69. I am moving in to a new place. Can you connect me?
     

    To get electricity or natural gas service at a new address, you'll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275.

  • 70. What’s My Account?
     

    Once you have registered, you can access your account at any time by clicking on the My Account link at the top of the page. There you can change your preferences, update your payment information(applicable to certain markets) and address book, track your orders and manage your account password.

  • 71. Why would I buy my electricity from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity, then we offer fixed rates with various term options to fit your needs. 

  • 72. Are taxes included in the rate Spark Energy charges?
     

    Residential- Because Spark Energy is not responsible for collecting taxes for residential customers, there are no taxes included in Spark Energy's residential rates.

    Commercial- Spark Energy is responsible for collecting taxes from commercial customers. Taxes for commercial customers may be included in the rate or listed as a separate item. For more information on this, please contact us at 877-547-7275.

    Some of the utilities may add any applicable taxes to your bill.

  • 73. Can I add service at another address to my existing account?
     

    Yes, you can set up and manage multiple accounts with one login. Simply log in to your Spark Energy online account, click on My Account and select Add a Service Location.

  • 74. Can I add someone to my account, like my spouse or a roommate?
     

    Our customer accounts are typically under one primary account holder. You may add an additional contact person to the account, however that person will have the same capability as the account holder to request information.

  • 75. Can I establish service over the phone?
     

    Yes, you can call 877-547-7275 to sign up with Spark Energy or you can use our fast, easy online signup 24/7 through sparkenergy.com.

  • 76. Can Spark Energy put the bill in my name if Utility sends it out under another name?
     

    Utility bills all customers, the name on your bill will be the same as the name on your Utility account.

  • 77. Can you turn my electricity on or do I have to call the utility company?
     

    To get electricity or natural gas service at a new address, you’ll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275.

  • 78. Do I have to notify my current electricity supplier that I’m switching?
     

    No. Once you've successfully signed up with Spark Energy, we'll take care of the rest.

  • 79. Do you serve commercial customers as well as residential customers?
     

    Yes, we service commercial customers. For more details please call 1-877-547-7275.

  • 80. Does competition affect the reliability of my electric or gas service?
     

    No. Your electricity will continue to be delivered safely and reliably by your local utility, regardless of who you buy it from.

  • 81. Does Spark own generation or is it a utility?
     

    Spark Energy does not own generation assets and does not act as a utility in any market. We are solely focused on purchasing energy for our customers, getting the best price possible on that energy and assuring a best in class customer experience.

  • 82. How is it possible for you to give me a fixed rate?
     

    As a pioneer in the deregulated energy industry, we have lots of experience in buying and selling energy. Our expertise and size allow us to purchase energy, which we then use to create fixed rates with different term options to it your needs.

  • 1. Do I also have to call my utility company?
     

    No. We do everything for you; we make all the arrangements. You’ll get confirmation in the mail from your utility company that you’ve opted for Spark Energy.

  • 2. Explain Renewable Product Content?
     

    Renewable Product Content

    100% Green: This product is a Generic Renewable Energy Credit ("REC") backed product meaning that 100% of your annual usage will be offset by our retirement of non-specified RECs that are generated somewhere in the United States. Your status as an Illinois ratepayer means that in 2018 13% of your annual usage will additionally be covered by RECs that meet the State’s Renewable Portfolio Standard. Even though this is a generic product last year 100% of the electricity used by each customer served under this green product was covered through the retirement of Texas Wind RECs. Past resource composition is not a guarantee of future resource composition and is only provided to meet the requirements of Ill. Admin. Code. 83, Ch. I(c) 412.190. Please see the specific Terms and Conditions of your offer for additional information.

    50% Green: This product is a Generic Renewable Energy Credit ("REC") backed product meaning that 5O% of your annual usage will be offset by our retirement of non-specified RECs that are generated somewhere in the United States. Your status as an Illinois ratepayer means that in 2018 13% of your annual usage will additionally be covered by RECs that meet the State’s Renewable Portfolio Standard. Even though this is a generic product last year 50% of the electricity used by each customer served under this green product was covered through the retirement of Texas Wind RECs. Past resource composition is not a guarantee of future resource composition and is only provided to meet the requirements of Ill. Admin. Code. 83, Ch. I(c) 412.190. Please see the specific Terms and Conditions of your offer for additional information.

  • 3. Will I have to pay two separate bills?
     

    No. When you select Spark Energy as your electricity provider you will receive one consolidated bill from your local utility. Spark Energy will appear as the electric generation supplier on your bill.

  • 4. How can Spark Energy reduce my electricity bills?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity at very competitive prices.

  • 5. How do I enroll?
     

    You can click here, or call us at 1-877-547-7275.

  • 6. Who is Spark Energy?
     

    Spark Energy was founded in 1999 and has grown to become one of the most trusted retail energy suppliers in the United States. Based in Houston, Texas, we have been providing electricity and natural gas to homes just like yours for more than 15 years.

  • 7. How do I know if my invoice is estimated?
     

    Your invoice will indicate whether it is actual or estimated.

  • 8. How do I sign up?
     

    Complete your enrollment today online or chat with one of our knowledgeable sales agents at 877-547-7275 or customercare@sparkenergy.com.

  • 9. How do I make a payment?
     

    You can make a payment online through My Account or by phone at 877-547-7275 using a checking account, credit card, or debit card. We also accept cash payments at many retail locations. To find a retail location near you, please click here

  • 10. How do I sign up with Spark Energy?
     

    You can sign up online at Spark Energy.com– just enter your zip code, pick your plan and fill out your information. It’s easy. You can also enroll by phone at 877-547-7275. Either way, we look forward to hearing from you.

  • 11. How do I update my mailing address?
     

    Give us a call at 877-547-7275.

  • 12. Do I need to contact my current provider and let them know I am switching to Spark Energy?
     

    No, once you sign up with us online, we’ll handle contacting your utility and notifying them of your switch.

  • 13. How do you get your electricity from Texas to my state?
     

    We actually purchase electricity and gas from many sources and arrange to have it transported to your area.

  • 14. How do you get your natural gas from Texas to my state?
     

    We actually purchase natural gas from many sources and arrange to have it transported to your area.

  • 15. When does my contract expire with my current provider?
     

    Your current provider will know when your contract expires and whether or not there’s an early termination fee. We recommend you contact them to verify these details.

  • 16. How does billing work?
     

    Texas (ERCOT) markets– Texas is a unique state where energy choice has completely separated utilities from the customer-facing retail side of the business. Spark Energy will send you one consolidated bill that contains both your energy charges and your utility charges.
    Dual billing markets – In some markets, large customers have the option to choose dual billing. If you’re a dual billing customer, your business will get an energy charge-only bill from Spark Energy and a utility charges bill from your local utility. The greatest advantage of dual billing is that we can offer you more choices in energy plans.
    All other markets – Utility consolidated billing is the default in all markets outside of Texas (ERCOT). In a utility-consolidated billing market, the utility sends you one consolidated bill containing both your utility charges and your energy charges, even if your energy charges come from a competitive energy supplier like Spark Energy.

  • 17. How long does the switch take?
     

    The switch usually takes 15-45 days.

  • 18. How is it possible for you to give me a lower rate than the utility company?
     

    As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate better prices on energy, which we can then pass on to you.

  • 19. How long does it take for my account to switch to Spark Energy?
     

    It depends on the utility market, sometimes if the billing cycle is closure to the meter read the switch can happen sooner otherwise switch usually takes 15-45 days. In the meantime, keep an eye out for the welcome letter and terms of service we’ll mail you for your review.

  • 20. How long does the switch take?
     

    It depends on the utility market, sometimes if the billing cycle is closure to the meter read the switch can happen sooner otherwise switch usually takes 15-45 days. In the meantime, keep an eye out for the welcome letter and terms of service we’ll mail you for your review.

  • 21. How long is your contract?
     

    Please check out the products page for plans available in your area.

  • 22. How much do you charge for late fees?
     

    5% of the total delinquent balance.

  • 23. How will I know when my switch or move-in will occur?
     

    Once you sign up, you'll get an enrollment e-mail containing your estimated switch or move-in date.

  • 24. How will my billing work?
     

    You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

  • 25. I am moving in to a new place. Can you connect me?
     

    To get electricity or natural gas service at a new address, you’ll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275

  • 26. I am moving to another address in Texas. How do I transfer service to my new address?
     

    Give us a call at 877-547-7275 at least 3 business days before you want your electricity service transferred. When you call, we’ll need your new service address, your new ESID number if one is available, the date you want to start service at your new address and the date you would like service disconnected at your old address.

  • 27. I am moving to another location outside of Texas. Will there be any penalties for disconnecting service?
     

    If you're moving to a new location, there won’t be any penalty for disconnecting. You’ll need to provide your forwarding address, and depending on your particular situation, you may be required to provide some additional proof that you’ve left your previous address.

  • 28. I’m currently under contract. Can I switch?
     

    If your contract expires within six months or less, we offer future date pricing and make contracts available that start at the end of your current contract.

  • 29. If I still owe my utility money, do I have to pay them before I can switch?
     

    Yes. You must be up to date with your payments to your utility before you can switch to another electricity or natural gas provider.

  • 30. If I’m moving into a new place, how quickly can I get my electricity turned on?
     

    That depends on what kind of move-in you choose.

    Move In: You choose- At least 3 business, maximum of 45 calendar days

    Priority Move In: 24-48 hours (will cost more than a typical move-in request)

  • 31. If my electricity or gas goes out, who do I call?
     

    The utility will continue to handle outages, leaks, and emergencies just like they always have.

  • 32. If my power goes out or I smell a gas leak, who do I call?
     

    The utility will continue to handle emergencies, leaks, outages and downed power lines just like they always have. For these kinds of issues, we recommend calling the utility.

  • 33. If there is a gas emergency, will the utility company take care of their customers first and then Spark Energy customers last?
     

    No. The Gas utility is required to handle all customers equally and has no incentive to treat you differently, even if you've selected an alternative energy provider.

  • 34. Is Spark Energy regulated by the state?
     

    Yes, it is regulated by the state.

  • 35. Is there a fee to switch suppliers?
     

    No, there is no fee to switch suppliers.

  • 36. Is there a monthly fee?
     

    Some of our plans may include a small monthly fee which is listed on the products details page. 

  • 37. Is there an early termination fee?
     

    For variable-rate plans, there are no early termination fees. For fixed-rate plans, we may charge early termination fees which are listed on the products details page. Click here to find out more.

  • 38. The Utility is disconnecting me soon; if I switch to Spark Energy can you stop the disconnection?
     

    No. Since the utility handles billing for all customers in their service area, there is no way for us to stop from disconnecting you, even if you try to sign up with us.

  • 39. Sometimes Spark Energy has a lower rate than the utility company. How is this possible?
     

    As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate very competitive prices on energy.

  • 40. What am I currently paying?
     

    On your current energy bill, look for the energy charges portion. This is the part of your bill that Spark Energy can help you with and the part you will compare with other REP. price per kWh = total energy charges ÷ total kWh used for the month

  • 41. What fees are included in your rate?
     

    Our rate for your area includes supply charges and transmission charges.

  • 42. What happens after my fixed rate contract expires?
     

    You will receive a contract renewal notice from us before your contract expires. That notice will explain your options. Basically, you can renew by calling us at 877-547-7275 and then selecting the plan you want or you can tell us you do not want to renew your contract. Or you can do nothing and you’ll automatically be switched over to another fixed rate as disclosed in your contract renewal notice.

  • 43. What happens once I complete the enrollment process online?
     

    Once you complete the enrollment process online, you’ll get a confirmation email containing your contract number, plan details and other info about your service with Spark Energy. You will also be receiving a welcome kit including terms of service.

  • 44. What if I cancel my service prior to the end of my contract?
     

    Spark Energy may charge a fee for canceling your contract early. The exact fee depends on which plan you’re on. The view product details page for early termination fees.

  • 45. What if I have problems with my electricity or natural gas delivery?
     

    Your utility will handle outages and delivery problems just as they always have. And they won’t treat you any differently if you’ve chosen a competitive energy supplier like Spark Energy - they’re required by law to serve all customers equally.

  • 46. What is a base charge?
     

    A charge assessed during each billing cycle that’s not based on your demand for energy consumption.

  • 47. What is a kilowatt-hour (kWh)?
     

    A kilowatt-hour (kWh) is a unit of measurement for electricity usage over a period of time. One kWh is equal to using 1000 watts of power for one hour.

  • 48. What is a late payment penalty?
     

    A charge assessed for paying your bill after the due date.

  • 49. What is a PUC assessment?
     

    A fee assessed to recover the statutory fee for administering the Public Utility Regulatory Act.

  • 50. What is a system benefit fund charge?
     

    A charge approved by the Public Utility Commission, not to exceed 65 cents per megawatt-hour, that funds low-income discounts, one-time bill payment assistance, customer education, commission administrative expenses and low-income energy efficiency programs.

  • 51. What is an energy charge?
     

    A charge based on the amount of electricity (kWh) consumed

  • 52. What is deregulation?
     
  • 53. What is the difference between Spark Energy and my current utility company?
     

    Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people like you. Your utility’s job includes managing power lines, poles and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility. You have the right to choose your provider in a deregulated market.

  • 54. When does my contract expire with my current provider?
     

    Your current provider will know when your contract expires and whether or not there’s an early termination fee. We recommend you contact them to verify these details.

  • 55. When will my residential power become effective with Spark Energy?
     

    That depends on what kind of switch or move-in you choose.

    Utility Selects Switch: 3-7 business days

    Self-Selected Switch: You choose- At least 3 business, maximum of 45 calendar days

    Move In: You choose- At least 3 business, maximum of 45 calendar days

    Priority Move-In: 24-48 hours

    Don't forget, some of these types of switches and move-ins do involve fees

  • 56. When will my switch occur?
     

    Each utility is different, but a switch typically takes effect in one to two billing cycles.

  • 57. Who do I call if my gas or power goes out?
     

    The utility will continue to handle gas leaks, outages and emergencies just like they always have.

  • 58. Who should I call if I have billing questions?
     

    If you have any questions regarding your Spark Energy bill, please contact us at 877-547-7275. A customer service representative will be available to assist you Monday through Friday, from 8:00 AM to 7:00 PM, and Saturday from 9:00 AM to 12:00 PM.

  • 59. Why would I buy my electricity from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity, then we offer fixed rates with various term options to fit your needs. 

  • 60. Why would I buy my natural gas from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase natural gas, then we offer fixed-rate with various term options that fit your needs

  • 61. Why would someone choose a variable rate over a fixed rate?
     

    Some customers like the flexibility of a month to month variable rate. Others don’t want to worry about whether energy prices are going up or down, and prefer the stability and price protection of a fixed rate.

  • 62. Will I be locked into a contract?
     

    It depends on which plan you choose. Our fixed rate plans have a fixed contract term. It’s how we’re able to let you lock in a low fixed rate. An early termination fee will apply if you cancel service before the end of your contract term. Be sure to read the terms and conditions to learn the details of any electricity plan you sign up for.

  • 63. Will I have to pay a deposit?
     

    Possibly- we’ll let you know whether or not you’ll need to provide a deposit after we’ve run your credit check, which includes information from the consumer reporting agency Transunion. But, even if you do have to provide a deposit, you can get it back as a bill credit if you’re a residential customer and you don’t make any late payments for 12 consecutive months.

  • 64. Will I receive two bills once I switch to Spark Energy?
     

    If you are a San Diego Gas & Electric or  Southern California Gas Company or Pacific Gas & Electric customer, you will receive a separate invoice for supply and delivery charges that were once combined by your utility company. Spark Energy will provide our pricing on a separate invoice for your supply charges and your utility company will continue to charge you for the delivery of that gas and the applicable taxes and fees.

    Otherwise, You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

  • 65. Will I still be eligible for bill payment assistance programs if I switch to Spark Energy?
     

    We recommend contacting the utility to confirm whether or not these services will still be available to you after you switch.

  • 66. Will my service be interrupted when I switch to Spark Energy?
     

    If you are switching electricity providers at a location that’s currently getting power, you shouldn’t experience any interruption in your service.

  • 67. Will you notify me when the switch takes place?
     

    Because your exact switch date is determined by your utility, we can’t tell you what that date will be, but you can call the utility to find out.

  • 68. What is the difference between Spark Energy and my current utility provider?
     

    Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people like you. Your utility’s job includes managing power lines, poles and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility. You have the right to choose your provider in a deregulated market.

  • 69. I am moving in to a new place. Can you connect me?
     

    To get electricity or natural gas service at a new address, you'll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275.

  • 70. What’s My Account?
     

    Once you have registered, you can access your account at any time by clicking on the My Account link at the top of the page. There you can change your preferences, update your payment information(applicable to certain markets) and address book, track your orders and manage your account password.

  • 71. Why would I buy my electricity from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity, then we offer fixed rates with various term options to fit your needs. 

  • 72. Are taxes included in the rate Spark Energy charges?
     

    Residential- Because Spark Energy is not responsible for collecting taxes for residential customers, there are no taxes included in Spark Energy's residential rates.

    Commercial- Spark Energy is responsible for collecting taxes from commercial customers. Taxes for commercial customers may be included in the rate or listed as a separate item. For more information on this, please contact us at 877-547-7275.

    Some of the utilities may add any applicable taxes to your bill.

  • 73. Can I add service at another address to my existing account?
     

    Yes, you can set up and manage multiple accounts with one login. Simply log in to your Spark Energy online account, click on My Account and select Add a Service Location.

  • 74. Can I add someone to my account, like my spouse or a roommate?
     

    Our customer accounts are typically under one primary account holder. You may add an additional contact person to the account, however that person will have the same capability as the account holder to request information.

  • 75. Can Spark Energy put the bill in my name if Utility sends it out under another name?
     

    Utility bills all customers, the name on your bill will be the same as the name on your Utility account.

  • 76. Can you turn my electricity on or do I have to call the utility company?
     

    To get electricity or natural gas service at a new address, you’ll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275.

  • 77. Do I have to notify my current electricity supplier that I’m switching?
     

    No. Once you've successfully signed up with Spark Energy, we'll take care of the rest.

  • 78. Do you serve commercial customers as well as residential customers?
     

    Yes, we service commercial customers. For more details please call 1-877-547-7275.

  • 79. Does competition affect the reliability of my electric or gas service?
     

    No. Your electricity will continue to be delivered safely and reliably by your local utility, regardless of who you buy it from.

  • 80. Does Spark Energy offer budget billing?
     

    It differs from market to market.

    PG&E: We don’t offer budget billing on your supply charges, the portion of your bill that we’re responsible for. However, PG&E does offer budget billing on the delivery portion of your bill.

    Nicor: We don’t offer budget billing on your supply charges, which is the portion of your bill that we’re responsible for. However, Nicor does offer budget billing on the delivery portion of your bill.

    BGE: Budget billing is available, but only on the delivery portion of your bill. This is not the portion of your bill that Spark Energy is responsible for. Please contact BGE to find out more about how budget billing works.

    ConEd: We don’t offer budget billing on the portion of your bill that we’re responsible for- your supply charges. ConEd does offer budget billing on the delivery portion of your bill.

    Peoples Gas: We don’t offer budget billing on the portion of your bill that we’re responsible for- your supply charges. Peoples Gas does offer budget billing on the delivery portion of your bill.

    PSE&G: We don’t offer budget billing on the portion of your bill that we’re responsible for- your supply charges. PSE&G does offer budget billing on the delivery portion of your bill.

    North Shore Gas: We don’t offer budget billing on your supply charges, which is the portion of your bill that we’re responsible for. However, North Shore Gas does offer budget billing on the delivery portion of your bill.

    Keyspan: Yes. We offer budget billing on the supply portion of your bill. It usually takes 1-2 billing cycles for your budget billing to begin once we’ve received your signed budget billing form. To find out if budget billing is available on the delivery portion of your bill, we recommend you contact Keyspan.

    NIMO: Yes. We offer budget billing on the supply portion of your bill. It usually takes 1-2 billing cycles for your budget billing to begin once we’ve received your signed budget billing form. To find out if budget billing is available on the delivery portion of your bill, we recommend you contacting NIMO.

  • 81. Does Spark own generation or is it a utility?
     

    Spark Energy does not own generation assets and does not act as a utility in any market. We are solely focused on purchasing energy for our customers, getting the best price possible on that energy and assuring a best in class customer experience.

  • 82. How is it possible for you to give me a fixed rate?
     

    As a pioneer in the deregulated energy industry, we have lots of experience in buying and selling energy. Our expertise and size allow us to purchase energy, which we then use to create fixed rates with different term options to it your needs.

  • 1. Is there a cost to switch my electricity service to Spark Energy?
     

    It depends on which kind of move you’re doing. For a standard switch, there’s no charge. Here are the different fees for switching based on where you live and the type of switch you choose.

    UtilityStandard SwitchSelf-Selected SwitchMove-In
    AEP-CPL$0.00$16.00$37.00
    AEP-SWEPCO$0.00$7.00$20.00
    APE-WTU$0.00$16.00$42.00
    Centerpoint$0.00$6.00$16.00
    Oncor$0.00$7.25$18.00
    TNMP$0.00$26.96$53.94
  • 2. Do I also have to call my utility company?
     

    No. We do everything for you; we make all the arrangements. You’ll get confirmation in the mail from your utility company that you’ve opted for Spark Energy.

  • 3. Explain Renewable Product Content?
     

    Renewable Product Content

    100% Green: This product is a Generic Renewable Energy Credit ("REC") backed product meaning that 100% of your annual usage will be offset by our retirement of non-specified RECs that are generated somewhere in the United States. Your status as an Illinois ratepayer means that in 2018 13% of your annual usage will additionally be covered by RECs that meet the State’s Renewable Portfolio Standard. Even though this is a generic product last year 100% of the electricity used by each customer served under this green product was covered through the retirement of Texas Wind RECs. Past resource composition is not a guarantee of future resource composition and is only provided to meet the requirements of Ill. Admin. Code. 83, Ch. I(c) 412.190. Please see the specific Terms and Conditions of your offer for additional information.

    50% Green: This product is a Generic Renewable Energy Credit ("REC") backed product meaning that 5O% of your annual usage will be offset by our retirement of non-specified RECs that are generated somewhere in the United States. Your status as an Illinois ratepayer means that in 2018 13% of your annual usage will additionally be covered by RECs that meet the State’s Renewable Portfolio Standard. Even though this is a generic product last year 50% of the electricity used by each customer served under this green product was covered through the retirement of Texas Wind RECs. Past resource composition is not a guarantee of future resource composition and is only provided to meet the requirements of Ill. Admin. Code. 83, Ch. I(c) 412.190. Please see the specific Terms and Conditions of your offer for additional information.

  • 4. Will I have to pay two separate bills?
     

    No. When you select Spark Energy as your electricity provider you will receive one consolidated bill from your local utility. Spark Energy will appear as the electric generation supplier on your bill.

  • 5. How can Spark Energy reduce my electricity bills?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity at very competitive prices.

  • 6. How do I enroll?
     

    You can click here, or call us at 1-877-547-7275.

  • 7. Who is Spark Energy?
     

    Spark Energy was founded in 1999 and has grown to become one of the most trusted retail energy suppliers in the United States. Based in Houston, Texas, we have been providing electricity and natural gas to homes just like yours for more than 15 years.

  • 8. How do I know if my invoice is estimated?
     

    Your invoice will indicate whether it is actual or estimated.

  • 9. How do I sign up?
     

    Complete your enrollment today online or chat with one of our knowledgeable sales agents at 877-547-7275 or customercare@sparkenergy.com.

  • 10. How do I make a payment?
     

    You can make a payment online through My Account or by phone at 877-547-7275 using a checking account, credit card, or debit card. We also accept cash payments at many retail locations. To find a retail location near you, please click here

  • 11. How do I sign up with Spark Energy?
     

    You can sign up online at Spark Energy.com– just enter your zip code, pick your plan and fill out your information. It’s easy. You can also enroll by phone at 877-547-7275. Either way, we look forward to hearing from you.

  • 12. How do I update my mailing address?
     

    Give us a call at 877-547-7275.

  • 13. Do I need to contact my current provider and let them know I am switching to Spark Energy?
     

    No, once you sign up with us online, we’ll handle contacting your utility and notifying them of your switch.

  • 14. How do you get your electricity from Texas to my state?
     

    We actually purchase electricity and gas from many sources and arrange to have it transported to your area.

  • 15. How do you get your natural gas from Texas to my state?
     

    We actually purchase natural gas from many sources and arrange to have it transported to your area.

  • 16. When does my contract expire with my current provider?
     

    Your current provider will know when your contract expires and whether or not there’s an early termination fee. We recommend you contact them to verify these details.

  • 17. How does billing work?
     

    Texas (ERCOT) markets– Texas is a unique state where energy choice has completely separated utilities from the customer-facing retail side of the business. Spark Energy will send you one consolidated bill that contains both your energy charges and your utility charges.
    Dual billing markets – In some markets, large customers have the option to choose dual billing. If you’re a dual billing customer, your business will get an energy charge-only bill from Spark Energy and a utility charges bill from your local utility. The greatest advantage of dual billing is that we can offer you more choices in energy plans.
    All other markets – Utility consolidated billing is the default in all markets outside of Texas (ERCOT). In a utility-consolidated billing market, the utility sends you one consolidated bill containing both your utility charges and your energy charges, even if your energy charges come from a competitive energy supplier like Spark Energy.

  • 18. How long does the switch take?
     

    The switch usually takes 15-45 days.

  • 19. How is it possible for you to give me a lower rate than the utility company?
     

    As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate better prices on energy, which we can then pass on to you.

  • 20. How long does it take for my account to switch to Spark Energy?
     

    It depends on the utility market, sometimes if the billing cycle is closure to the meter read the switch can happen sooner otherwise switch usually takes 15-45 days. In the meantime, keep an eye out for the welcome letter and terms of service we’ll mail you for your review.

  • 21. How long does the switch take?
     

    It depends on the utility market, sometimes if the billing cycle is closure to the meter read the switch can happen sooner otherwise switch usually takes 15-45 days. In the meantime, keep an eye out for the welcome letter and terms of service we’ll mail you for your review.

  • 22. How long is your contract?
     

    Please check out the products page for plans available in your area.

  • 23. How much do you charge for late fees?
     

    5% of the total delinquent balance.

  • 24. How will I know when my switch or move-in will occur?
     

    Once you sign up, you'll get an enrollment e-mail containing your estimated switch or move-in date.

  • 25. How will my billing work?
     

    You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

  • 26. I am moving in to a new place. Can you connect me?
     

    To get electricity or natural gas service at a new address, you’ll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275

  • 27. I am moving to another address in Texas. How do I transfer service to my new address?
     

    Give us a call at 877-547-7275 at least 3 business days before you want your electricity service transferred. When you call, we’ll need your new service address, your new ESID number if one is available, the date you want to start service at your new address and the date you would like service disconnected at your old address.

  • 28. I am moving to another location outside of Texas. Will there be any penalties for disconnecting service?
     

    If you're moving to a new location, there won’t be any penalty for disconnecting. You’ll need to provide your forwarding address, and depending on your particular situation, you may be required to provide some additional proof that you’ve left your previous address.

  • 29. I don’t agree that my credit profile would require me to pay a deposit. Who can help me with this?
     

    During the enrollment process, we give you information about the credit bureau that we used for your credit check. You can contact that credit bureau for any questions you have about your credit profile.

  • 30. I don’t have a social security number. Can I still enroll?
     

    Yes, but you’ll need to provide a deposit. Please give us a call at 877-547-7275 and a customer service representative can help guide you through the enrollment process.

    Monday – Friday8AM to 7PM CST
    Saturday9AM to 12PM CST
  • 31. I’m currently under contract. Can I switch?
     

    If your contract expires within six months or less, we offer future date pricing and make contracts available that start at the end of your current contract.

  • 32. If I still owe my utility money, do I have to pay them before I can switch?
     

    Yes. You must be up to date with your payments to your utility before you can switch to another electricity or natural gas provider.

  • 33. If I’m moving into a new place, how quickly can I get my electricity turned on?
     

    That depends on what kind of move-in you choose.

    Move In: You choose- At least 3 business, maximum of 45 calendar days

    Priority Move In: 24-48 hours (will cost more than a typical move-in request)

  • 34. If my electricity or gas goes out, who do I call?
     

    The utility will continue to handle outages, leaks, and emergencies just like they always have.

  • 35. If my power goes out or I smell a gas leak, who do I call?
     

    The utility will continue to handle emergencies, leaks, outages and downed power lines just like they always have. For these kinds of issues, we recommend calling the utility.

  • 36. If there is a gas emergency, will the utility company take care of their customers first and then Spark Energy customers last?
     

    No. The Gas utility is required to handle all customers equally and has no incentive to treat you differently, even if you've selected an alternative energy provider.

  • 37. In addition to my energy usage, what charges/fees will I see on my bill?
     

    You will see a monthly usage fee (if applicable), energy usage charge, charges set by the Public Utility Commission of Texas (PUCT) that go to your utility and any applicable taxes.

  • 38. Is Spark Energy regulated by the state?
     

    Yes, it is regulated by the state.

  • 39. Is there a cost to switch my electricity service to Spark Energy?
     

    It depends on which kind of move you’re doing. For a standard switch, there’s no charge. Here are the different fees for switching based on where you live and the type of switch you choose.

    UtilityStandard SwitchSelf-Selected SwitchMove-In
    AEP-CPL$0.00$16.00$37.00
    AEP-SWEPCO$0.00$7.00$20.00
    APE-WTU$0.00$16.00$42.00
    Centerpoint$0.00$6.00$16.00
    Oncor$0.00$7.25$18.00
    TNMP$0.00$26.96$53.94
  • 40. Is there a fee to switch suppliers?
     

    No, there is no fee to switch suppliers.

  • 41. Is there a monthly fee?
     

    Some of our plans may include a small monthly fee which is listed on the products details page. 

  • 42. Is there an early termination fee?
     

    For variable-rate plans, there are no early termination fees. For fixed-rate plans, we may charge early termination fees which are listed on the products details page. Click here to find out more.

  • 43. The Utility is disconnecting me soon; if I switch to Spark Energy can you stop the disconnection?
     

    No. Since the utility handles billing for all customers in their service area, there is no way for us to stop from disconnecting you, even if you try to sign up with us.

  • 44. Sometimes Spark Energy has a lower rate than the utility company. How is this possible?
     

    As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate very competitive prices on energy.

  • 45. What am I currently paying?
     

    On your current energy bill, look for the energy charges portion. This is the part of your bill that Spark Energy can help you with and the part you will compare with other REP. price per kWh = total energy charges ÷ total kWh used for the month

  • 46. What are TDU delivery charges?'
     

    Charges from your transmission and distribution utility (TDU) to cover the expenses they incur by running and maintaining the electrical grid to get power to your home.

  • 47. What does it mean if I have to pay a deposit in order to establish service with Spark Energy?
     

    Having to pay a deposit won’t have any impact on the price we charge or the service you receive.

  • 48. What fees are included in your rate?
     

    Our rate for your area includes supply charges and transmission charges.

  • 49. What forms of identification do I have to provide in order to switch?
     

    To establish service with Spark Energy, you’ll be asked to provide your social security number for some markets.

  • 50. What happens after my fixed rate contract expires?
     

    You will receive a contract renewal notice from us before your contract expires. That notice will explain your options. Basically, you can renew by calling us at 877-547-7275 and then selecting the plan you want or you can tell us you do not want to renew your contract. Or you can do nothing and you’ll automatically be switched over to another fixed rate as disclosed in your contract renewal notice.

  • 51. What happens once I complete the enrollment process online?
     

    Once you complete the enrollment process online, you’ll get a confirmation email containing your contract number, plan details and other info about your service with Spark Energy. You will also be receiving a welcome kit including terms of service.

  • 52. What if I cancel my service prior to the end of my contract?
     

    Spark Energy may charge a fee for canceling your contract early. The exact fee depends on which plan you’re on. The view product details page for early termination fees.

  • 53. What if I have problems with my electricity or natural gas delivery?
     

    Your utility will handle outages and delivery problems just as they always have. And they won’t treat you any differently if you’ve chosen a competitive energy supplier like Spark Energy - they’re required by law to serve all customers equally.

  • 54. What is a base charge?
     

    A charge assessed during each billing cycle that’s not based on your demand for energy consumption.

  • 55. What is a demand charge?
     

    A fee for your TDU charges if your energy usage is unusually high.

  • 56. What is a competition transition charge?
     

    A charge assessed to help your TDU recover some of the costs that occurred because of deregulation.

  • 57. What is a demand charge?
     

    A fee for your TDU charges if your energy usage is unusually high.

  • 58. What is a kilowatt-hour (kWh)?
     

    A kilowatt-hour (kWh) is a unit of measurement for electricity usage over a period of time. One kWh is equal to using 1000 watts of power for one hour.

  • 59. What is a late payment penalty?
     

    A charge assessed for paying your bill after the due date.

  • 60. What is a meter charge?
     

    A charge assessed to recover a TDU’s charges for monitoring and recording your electricity usage.

  • 61. What is a move-in?
     

    If you want electricity service, and you have never had it at the address where you’d like to start your service, it qualifies as a move-in. Click here to see what the move-in fee is for your area.

  • 62. What is a nuclear decommissioning fee?
     

    A charge assessed to recover a TDU’s charges for decommissioning nuclear power generation sites.

  • 63. What is a PUC assessment?
     

    A fee assessed to recover the statutory fee for administering the Public Utility Regulatory Act.

  • 64. What is a self-selected switch?
     

    If you want to switch electricity providers at your current address, but you want control over exactly which date your switch takes place, you should choose a self-selected switch. There is a charge for self-selected switches which varies by where you live. Click here to see what that charge would be for your area.

  • 65. What is a standard switch?
     

    If you want to switch electricity providers at your current address, and aren’t picky about exactly which date your electricity is switched over, you want the standard switch. With a standard switch, you’ll be switched to Spark Energy within seven days, and we’ll determine which day within that seven day window you’re switched over. The best part– it’s free!

  • 66. What is a system benefit fund charge?
     

    A charge approved by the Public Utility Commission, not to exceed 65 cents per megawatt-hour, that funds low-income discounts, one-time bill payment assistance, customer education, commission administrative expenses and low-income energy efficiency programs.

  • 67. What is a TDU?
     

    TDU stands for “transmission and distribution utility.” Many people simply call this their utility company. Your TDU’s job is to get electricity from the companies that generate it to homes and business, including managing and maintaining power lines, poles and other infrastructure used in the transmission and distribution of electricity.

  • 68. What is an advanced metering charge?
     

    A charge assessed to recover a TDU’s charges for Advanced Metering Systems that are not recovered in the TDU’s standard metering charge.

  • 69. What is an energy charge?
     

    A charge based on the amount of electricity (kWh) consumed

  • 70. What is an energy efficiency cost recovery factor?
     

    A charge assessed to recover a TDU’s costs for energy efficiency programs.

  • 71. What is an ESI ID?
     

    ESI stands for Electric Service Identifier. Your ESI ID is a unique number your local electric utility uses to identify a specific residence or business and make sure that your electricity service is set up at the correct address. If you have more than one address on your account, you will have multiple ESI IDs– one for each address.

    Your meter number and your ESI ID are two different things; your meter number identifies the specific meter at your home or business, and you could end up with a new meter number if your meter is replaced for some reason.

  • 72. What is deregulation?
     
  • 73. What is sales tax?
     

    Sales tax is a tax that all consumers pay on goods and services in the state of Texas. This is no different than the tax you would pay if you bought a soda at a convenience store or a pair of shoes at the mall.

  • 74. What is the difference between a switch and a move-in?
     

    The term “switch” is used when you already have power at your service address in your name and want to “switch” your current Retail Electric Provider (REP).
    The term “move-in” applies when you need power turned on at a residence or business for the first time. If you are moving to a location where the power is off and needs to be turned on or you are moving to a location where the power is on but you need to transfer the ownership to your name, you are considered a “move-in."

  • 75. What is the difference between Spark Energy and my current utility company?
     

    Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people like you. Your utility’s job includes managing power lines, poles and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility. You have the right to choose your provider in a deregulated market.

  • 76. When can I expect my first Spark Energy invoice?
     

    No more than 45 days after your switch takes effect.

  • 77. When does my contract expire with my current provider?
     

    Your current provider will know when your contract expires and whether or not there’s an early termination fee. We recommend you contact them to verify these details.

  • 78. When will my residential power become effective with Spark Energy?
     

    That depends on what kind of switch or move-in you choose.

    Utility Selects Switch: 3-7 business days

    Self-Selected Switch: You choose- At least 3 business, maximum of 45 calendar days

    Move In: You choose- At least 3 business, maximum of 45 calendar days

    Priority Move-In: 24-48 hours

    Don't forget, some of these types of switches and move-ins do involve fees

  • 79. When will my switch occur?
     

    Each utility is different, but a switch typically takes effect in one to two billing cycles.

  • 80. Where can I find ERCOT variable price history?
     

    You can find our variable price history by visiting Variable Price History

  • 81. Who do I call if my gas or power goes out?
     

    The utility will continue to handle gas leaks, outages and emergencies just like they always have.

  • 82. Who should I call if I have billing questions?
     

    If you have any questions regarding your Spark Energy bill, please contact us at 877-547-7275. A customer service representative will be available to assist you Monday through Friday, from 8:00 AM to 7:00 PM, and Saturday from 9:00 AM to 12:00 PM.

  • 83. Why do some of Spark Energy’s plans include ETF’s?
     

    ETF’s, or early termination fees, allow Spark Energy to pre-buy electricity or natural gas for your business so we can offer you a lower rate. In return for this lower rate, we ask for a commitment from your business to stay with us for the term of your contract. The ETF helps us recover the loss that we would sustain in the event of an early contract termination. Naturally, we work hard to keep ETF’s as low as possible.

  • 84. Why was I assessed a late fee?
     

    Late fees are assessed if your payment is not received in full by the due date on your bill.

  • 85. Why would I buy my electricity from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity, then we offer fixed rates with various term options to fit your needs. 

  • 86. Why would I buy my natural gas from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase natural gas, then we offer fixed-rate with various term options that fit your needs

  • 87. Why would someone choose a variable rate over a fixed rate?
     

    Some customers like the flexibility of a month to month variable rate. Others don’t want to worry about whether energy prices are going up or down, and prefer the stability and price protection of a fixed rate.

  • 88. Will I be locked into a contract?
     

    It depends on which plan you choose. Our fixed rate plans have a fixed contract term. It’s how we’re able to let you lock in a low fixed rate. An early termination fee will apply if you cancel service before the end of your contract term. Be sure to read the terms and conditions to learn the details of any electricity plan you sign up for.

  • 89. Will I have to pay a deposit?
     

    Possibly- we’ll let you know whether or not you’ll need to provide a deposit after we’ve run your credit check, which includes information from the consumer reporting agency Transunion. But, even if you do have to provide a deposit, you can get it back as a bill credit if you’re a residential customer and you don’t make any late payments for 12 consecutive months.

  • 90. Will my service be interrupted when I switch to Spark Energy?
     

    If you are switching electricity providers at a location that’s currently getting power, you shouldn’t experience any interruption in your service.

  • 91. Will Spark Energy check my credit?
     

    We do a credit check as part of our signup process.

  • 92. Will you notify me when the switch takes place?
     

    Because your exact switch date is determined by your utility, we can’t tell you what that date will be, but you can call the utility to find out.

  • 93. What is the difference between Spark Energy and my current utility provider?
     

    Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people like you. Your utility’s job includes managing power lines, poles and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility. You have the right to choose your provider in a deregulated market.

  • 94. I am moving in to a new place. Can you connect me?
     

    To get electricity or natural gas service at a new address, you'll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275.

  • 95. What’s My Account?
     

    Once you have registered, you can access your account at any time by clicking on the My Account link at the top of the page. There you can change your preferences, update your payment information(applicable to certain markets) and address book, track your orders and manage your account password.

  • 96. Why would I buy my electricity from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity, then we offer fixed rates with various term options to fit your needs. 

  • 97. Are taxes included in the rate Spark Energy charges?
     

    Residential- Because Spark Energy is not responsible for collecting taxes for residential customers, there are no taxes included in Spark Energy's residential rates.

    Commercial- Spark Energy is responsible for collecting taxes from commercial customers. Taxes for commercial customers may be included in the rate or listed as a separate item. For more information on this, please contact us at 877-547-7275.

    Some of the utilities may add any applicable taxes to your bill.

  • 98. Can I add service at another address to my existing account?
     

    Yes, you can set up and manage multiple accounts with one login. Simply log in to your Spark Energy online account, click on My Account and select Add a Service Location.

  • 99. Can I add someone to my account, like my spouse or a roommate?
     

    Our customer accounts are typically under one primary account holder. You may add an additional contact person to the account, however that person will have the same capability as the account holder to request information.

  • 100. Can I establish service over the phone?
     

    Yes, you can call 877-547-7275 to sign up with Spark Energy or you can use our fast, easy online signup 24/7 through sparkenergy.com.

  • 101. Can I still use automatic payments to pay my bill?
     

    This is applicable to ERCOT markets (TEXAS) and some other markets. Please call 1-877-547-7275 for more details.

  • 102. Can Spark Energy put the bill in my name if Utility sends it out under another name?
     

    Utility bills all customers, the name on your bill will be the same as the name on your Utility account.

  • 103. Can you turn my electricity on or do I have to call the utility company?
     

    To get electricity or natural gas service at a new address, you’ll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275.

  • 104. Do I have to notify my current electricity supplier that I’m switching?
     

    No. Once you've successfully signed up with Spark Energy, we'll take care of the rest.

  • 105. Do you offer any alternatives to paying a deposit?
     

    Yes, we can waive your deposit if you qualify for any of the following:

    65 or Older – A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant is 65 years of age or older and the customer is not currently delinquent in payment of any electric service account.

    Victim of Family Violence – A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant has been determined to be a victim of family violence as defined in the Texas Family Code §51.002 by treating medical personnel, by law enforcement personnel, by the Office of a Texas District Attorney or County Attorney, by the Office of the Attorney General, or by a grantee of the Texas Equal Access to Justice Foundation. This determination shall be evidenced by submission of a certification letter from the Texas Council of Family Violence. The certification letter may be submitted directly to Spark Energy by use of a toll-free fax number.

    Letter of credit from a previous electric provider– A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant:

    • Has been a customer of any retail electric provider or an electric utility within the two years prior to the request for electric service;
    • Is not delinquent in payment of any such electric service account; and
    • During the last 12 consecutive months of service was not late in paying a bill more than once.

    You can also split your deposit into two equal installments. Customers who are eligible for low-income discount programs may pay deposits in excess of $50.00 in two equal installments. The first installment must be paid within 10 days after written notice of the deposit requirement is issued, and the second installment must be paid within 30 days after the first deposit is paid.

  • 106. Do you serve commercial customers as well as residential customers?
     

    Yes, we service commercial customers. For more details please call 1-877-547-7275.

  • 107. Does competition affect the reliability of my electric or gas service?
     

    No. Your electricity will continue to be delivered safely and reliably by your local utility, regardless of who you buy it from.

  • 108. Does Spark Energy require a deposit?
     

    Deposit is a requirement if you fail our credit check process and credit check is required in some markets. There are exceptions to waive credit check

    65 or Older – A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant is 65 years of age or older and the customer is not currently delinquent in payment of any electric service account.

    Victim of Family Violence – A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant has been determined to be a victim of family violence as defined in the Texas Family Code §51.002 by treating medical personnel, by law enforcement personnel, by the Office of a Texas District Attorney or County Attorney, by the Office of the Attorney General, or by a grantee of the Texas Equal Access to Justice Foundation. This determination shall be evidenced by submission of a certification letter from the Texas Council of Family Violence. The certification letter may be submitted directly to Spark Energy by use of a toll-free fax number.

    Letter of credit from a previous electric provider– A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant:

    Has been a customer of any retail electric provider or an electric utility within the two years prior to the request for electric service;
    Is not delinquent in payment of any such electric service account; and
    During the last 12 consecutive months of service was not late in paying a bill more than once.
    You can also split your deposit into two equal installments. Customers who are eligible for low-income discount programs may pay deposits in excess of $50.00 in two equal installments. The first installment must be paid within 10 days after written notice of the deposit requirement is issued, and the second installment must be paid within 30 days after the first deposit is paid.

  • 109. Does Spark own generation or is it a utility?
     

    Spark Energy does not own generation assets and does not act as a utility in any market. We are solely focused on purchasing energy for our customers, getting the best price possible on that energy and assuring a best in class customer experience.

  • 110. How is it possible for you to give me a fixed rate?
     

    As a pioneer in the deregulated energy industry, we have lots of experience in buying and selling energy. Our expertise and size allow us to purchase energy, which we then use to create fixed rates with different term options to it your needs.

  • 1. Is there a cost to switch my electricity service to Spark Energy?
     

    It depends on which kind of move you’re doing. For a standard switch, there’s no charge. Here are the different fees for switching based on where you live and the type of switch you choose.

    UtilityStandard SwitchSelf-Selected SwitchMove-In
    AEP-CPL$0.00$16.00$37.00
    AEP-SWEPCO$0.00$7.00$20.00
    APE-WTU$0.00$16.00$42.00
    Centerpoint$0.00$6.00$16.00
    Oncor$0.00$7.25$18.00
    TNMP$0.00$26.96$53.94
  • 2. Why am I able to switch to Spark Energy?
     

    Connecticut deregulated its wholesale electricity market to encourage competition and choice for homeowners and small businesses. Retail electricity providers such as Spark Energy are encouraged to compete for customers. More than 500,000 consumers through Connecticut have chosen a new electric provider.

  • 3. Do I also have to call my utility company?
     

    No. We do everything for you; we make all the arrangements. You’ll get confirmation in the mail from your utility company that you’ve opted for Spark Energy.

  • 4. Explain Renewable Product Content?
     

    Renewable Product Content

    100% Green: This product is a Generic Renewable Energy Credit ("REC") backed product meaning that 100% of your annual usage will be offset by our retirement of non-specified RECs that are generated somewhere in the United States. Your status as an Illinois ratepayer means that in 2018 13% of your annual usage will additionally be covered by RECs that meet the State’s Renewable Portfolio Standard. Even though this is a generic product last year 100% of the electricity used by each customer served under this green product was covered through the retirement of Texas Wind RECs. Past resource composition is not a guarantee of future resource composition and is only provided to meet the requirements of Ill. Admin. Code. 83, Ch. I(c) 412.190. Please see the specific Terms and Conditions of your offer for additional information.

    50% Green: This product is a Generic Renewable Energy Credit ("REC") backed product meaning that 5O% of your annual usage will be offset by our retirement of non-specified RECs that are generated somewhere in the United States. Your status as an Illinois ratepayer means that in 2018 13% of your annual usage will additionally be covered by RECs that meet the State’s Renewable Portfolio Standard. Even though this is a generic product last year 50% of the electricity used by each customer served under this green product was covered through the retirement of Texas Wind RECs. Past resource composition is not a guarantee of future resource composition and is only provided to meet the requirements of Ill. Admin. Code. 83, Ch. I(c) 412.190. Please see the specific Terms and Conditions of your offer for additional information.

  • 5. Will I have to pay two separate bills?
     

    No. When you select Spark Energy as your electricity provider you will receive one consolidated bill from your local utility. Spark Energy will appear as the electric generation supplier on your bill.

  • 6. How can Spark Energy reduce my electricity bills?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity at very competitive prices.

  • 7. Who do I call if there is a problem with my service?
     

    Your electricity will continue to be delivered by Eversource or UI. If you experience any type of outage or emergency, contact Eversource or UI.

  • 8. How do I enroll?
     

    You can click here, or call us at 1-877-547-7275.

  • 9. Who is Spark Energy?
     

    Spark Energy was founded in 1999 and has grown to become one of the most trusted retail energy suppliers in the United States. Based in Houston, Texas, we have been providing electricity and natural gas to homes just like yours for more than 15 years.

  • 10. How do I know if my invoice is estimated?
     

    Your invoice will indicate whether it is actual or estimated.

  • 11. How do I sign up?
     

    Complete your enrollment today online or chat with one of our knowledgeable sales agents at 877-547-7275 or customercare@sparkenergy.com.

  • 12. How do I make a payment?
     

    You can make a payment online through My Account or by phone at 877-547-7275 using a checking account, credit card, or debit card. We also accept cash payments at many retail locations. To find a retail location near you, please click here

  • 13. How do I sign up with Spark Energy?
     

    You can sign up online at Spark Energy.com– just enter your zip code, pick your plan and fill out your information. It’s easy. You can also enroll by phone at 877-547-7275. Either way, we look forward to hearing from you.

  • 14. How do I update my mailing address?
     

    Give us a call at 877-547-7275.

  • 15. Do I need to contact my current provider and let them know I am switching to Spark Energy?
     

    No, once you sign up with us online, we’ll handle contacting your utility and notifying them of your switch.

  • 16. How do you get your electricity from Texas to my state?
     

    We actually purchase electricity and gas from many sources and arrange to have it transported to your area.

  • 17. How do you get your natural gas from Texas to my state?
     

    We actually purchase natural gas from many sources and arrange to have it transported to your area.

  • 18. When does my contract expire with my current provider?
     

    Your current provider will know when your contract expires and whether or not there’s an early termination fee. We recommend you contact them to verify these details.

  • 19. How does billing work?
     

    Texas (ERCOT) markets– Texas is a unique state where energy choice has completely separated utilities from the customer-facing retail side of the business. Spark Energy will send you one consolidated bill that contains both your energy charges and your utility charges.
    Dual billing markets – In some markets, large customers have the option to choose dual billing. If you’re a dual billing customer, your business will get an energy charge-only bill from Spark Energy and a utility charges bill from your local utility. The greatest advantage of dual billing is that we can offer you more choices in energy plans.
    All other markets – Utility consolidated billing is the default in all markets outside of Texas (ERCOT). In a utility-consolidated billing market, the utility sends you one consolidated bill containing both your utility charges and your energy charges, even if your energy charges come from a competitive energy supplier like Spark Energy.

  • 20. How long does the switch take?
     

    The switch usually takes 15-45 days.

  • 21. How is it possible for you to give me a lower rate than the utility company?
     

    As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate better prices on energy, which we can then pass on to you.

  • 22. Can Spark Energy put the bill in my name if PG&E sends it out under another name?
     

    Because PG&E bills all customers, the name on your bill will be the same as the name on your PG&E account.

  • 23. How long does it take for my account to switch to Spark Energy?
     

    It depends on the utility market, sometimes if the billing cycle is closure to the meter read the switch can happen sooner otherwise switch usually takes 15-45 days. In the meantime, keep an eye out for the welcome letter and terms of service we’ll mail you for your review.

  • 24. ComEd is disconnecting me soon; if I switch to Spark Energy can you stop the disconnection?
     

    No. Since ComEd handles billing for all customers in their service area, there is no way for us to stop ComEd from disconnecting you, even if you try to sign up with us.

  • 25. How long does the switch take?
     

    It depends on the utility market, sometimes if the billing cycle is closure to the meter read the switch can happen sooner otherwise switch usually takes 15-45 days. In the meantime, keep an eye out for the welcome letter and terms of service we’ll mail you for your review.

  • 26. How long is your contract?
     

    Please check out the products page for plans available in your area.

  • 27. How much do you charge for late fees?
     

    5% of the total delinquent balance.

  • 28. How will I know when my switch or move-in will occur?
     

    Once you sign up, you'll get an enrollment e-mail containing your estimated switch or move-in date.

  • 29. How will my billing work?
     

    You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

  • 30. I am moving in to a new place. Can you connect me?
     

    To get electricity or natural gas service at a new address, you’ll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275

  • 31. I am moving to another address in Texas. How do I transfer service to my new address?
     

    Give us a call at 877-547-7275 at least 3 business days before you want your electricity service transferred. When you call, we’ll need your new service address, your new ESID number if one is available, the date you want to start service at your new address and the date you would like service disconnected at your old address.

  • 32. I am moving to another location outside of Texas. Will there be any penalties for disconnecting service?
     

    If you're moving to a new location, there won’t be any penalty for disconnecting. You’ll need to provide your forwarding address, and depending on your particular situation, you may be required to provide some additional proof that you’ve left your previous address.

  • 33. I don’t agree that my credit profile would require me to pay a deposit. Who can help me with this?
     

    During the enrollment process, we give you information about the credit bureau that we used for your credit check. You can contact that credit bureau for any questions you have about your credit profile.

  • 34. I don’t have a social security number. Can I still enroll?
     

    Yes, but you’ll need to provide a deposit. Please give us a call at 877-547-7275 and a customer service representative can help guide you through the enrollment process.

    Monday – Friday8AM to 7PM CST
    Saturday9AM to 12PM CST
  • 35. I’m currently under contract. Can I switch?
     

    If your contract expires within six months or less, we offer future date pricing and make contracts available that start at the end of your current contract.

  • 36. If I still owe my utility money, do I have to pay them before I can switch?
     

    Yes. You must be up to date with your payments to your utility before you can switch to another electricity or natural gas provider.

  • 37. If I’m moving into a new place, how quickly can I get my electricity turned on?
     

    That depends on what kind of move-in you choose.

    Move In: You choose- At least 3 business, maximum of 45 calendar days

    Priority Move In: 24-48 hours (will cost more than a typical move-in request)

  • 38. If my electricity or gas goes out, who do I call?
     

    The utility will continue to handle outages, leaks, and emergencies just like they always have.

  • 39. If my power goes out or I smell a gas leak, who do I call?
     

    The utility will continue to handle emergencies, leaks, outages and downed power lines just like they always have. For these kinds of issues, we recommend calling the utility.

  • 40. If there is a gas emergency, will the utility company take care of their customers first and then Spark Energy customers last?
     

    No. The Gas utility is required to handle all customers equally and has no incentive to treat you differently, even if you've selected an alternative energy provider.

  • 41. In addition to my energy usage, what charges/fees will I see on my bill?
     

    You will see a monthly usage fee (if applicable), energy usage charge, charges set by the Public Utility Commission of Texas (PUCT) that go to your utility and any applicable taxes.

  • 42. Is Spark Energy regulated by the state?
     

    Yes, it is regulated by the state.

  • 43. Is there a cost to switch my electricity service to Spark Energy?
     

    It depends on which kind of move you’re doing. For a standard switch, there’s no charge. Here are the different fees for switching based on where you live and the type of switch you choose.

    UtilityStandard SwitchSelf-Selected SwitchMove-In
    AEP-CPL$0.00$16.00$37.00
    AEP-SWEPCO$0.00$7.00$20.00
    APE-WTU$0.00$16.00$42.00
    Centerpoint$0.00$6.00$16.00
    Oncor$0.00$7.25$18.00
    TNMP$0.00$26.96$53.94
  • 44. Is there a fee to switch suppliers?
     

    No, there is no fee to switch suppliers.

  • 45. Is there a monthly fee?
     

    Some of our plans may include a small monthly fee which is listed on the products details page. 

  • 46. Is there an early termination fee?
     

    For variable-rate plans, there are no early termination fees. For fixed-rate plans, we may charge early termination fees which are listed on the products details page. Click here to find out more.

  • 47. The Utility is disconnecting me soon; if I switch to Spark Energy can you stop the disconnection?
     

    No. Since the utility handles billing for all customers in their service area, there is no way for us to stop from disconnecting you, even if you try to sign up with us.

  • 48. Sometimes Spark Energy has a lower rate than the utility company. How is this possible?
     

    As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate very competitive prices on energy.

  • 49. What am I currently paying?
     

    On your current energy bill, look for the energy charges portion. This is the part of your bill that Spark Energy can help you with and the part you will compare with other REP. price per kWh = total energy charges ÷ total kWh used for the month

  • 50. What are TDU delivery charges?'
     

    Charges from your transmission and distribution utility (TDU) to cover the expenses they incur by running and maintaining the electrical grid to get power to your home.

  • 51. What does it mean if I have to pay a deposit in order to establish service with Spark Energy?
     

    Having to pay a deposit won’t have any impact on the price we charge or the service you receive.

  • 52. What fees are included in your rate?
     

    Our rate for your area includes supply charges and transmission charges.

  • 53. What forms of identification do I have to provide in order to switch?
     

    To establish service with Spark Energy, you’ll be asked to provide your social security number for some markets.

  • 54. What happens after my fixed rate contract expires?
     

    You will receive a contract renewal notice from us before your contract expires. That notice will explain your options. Basically, you can renew by calling us at 877-547-7275 and then selecting the plan you want or you can tell us you do not want to renew your contract. Or you can do nothing and you’ll automatically be switched over to another fixed rate as disclosed in your contract renewal notice.

  • 55. What happens once I complete the enrollment process online?
     

    Once you complete the enrollment process online, you’ll get a confirmation email containing your contract number, plan details and other info about your service with Spark Energy. You will also be receiving a welcome kit including terms of service.

  • 56. What if I cancel my service prior to the end of my contract?
     

    Spark Energy may charge a fee for canceling your contract early. The exact fee depends on which plan you’re on. The view product details page for early termination fees.

  • 57. What if I have problems with my electricity or natural gas delivery?
     

    Your utility will handle outages and delivery problems just as they always have. And they won’t treat you any differently if you’ve chosen a competitive energy supplier like Spark Energy - they’re required by law to serve all customers equally.

  • 58. What is a base charge?
     

    A charge assessed during each billing cycle that’s not based on your demand for energy consumption.

  • 59. What is a competition transition charge?
     

    A charge assessed to help your TDU recover some of the costs that occurred because of deregulation.

  • 60. What is a demand charge?
     

    A fee for your TDU charges if your energy usage is unusually high.

  • 61. What is a kilowatt-hour (kWh)?
     

    A kilowatt-hour (kWh) is a unit of measurement for electricity usage over a period of time. One kWh is equal to using 1000 watts of power for one hour.

  • 62. What is a late payment penalty?
     

    A charge assessed for paying your bill after the due date.

  • 63. What is a meter charge?
     

    A charge assessed to recover a TDU’s charges for monitoring and recording your electricity usage.

  • 64. What is a miscellaneous gross receipts tax reimbursement?
     

    A fee assessed to recover the miscellaneous gross receipts tax imposed on retail electric providers operating in an incorporated city or town having a population of more than 1,000.

  • 65. What is a move-in?
     

    If you want electricity service, and you have never had it at the address where you’d like to start your service, it qualifies as a move-in. Click here to see what the move-in fee is for your area.

  • 66. What is a nuclear decommissioning fee?
     

    A charge assessed to recover a TDU’s charges for decommissioning nuclear power generation sites.

  • 67. What is a PUC assessment?
     

    A fee assessed to recover the statutory fee for administering the Public Utility Regulatory Act.

  • 68. What is a self-selected switch?
     

    If you want to switch electricity providers at your current address, but you want control over exactly which date your switch takes place, you should choose a self-selected switch. There is a charge for self-selected switches which varies by where you live. Click here to see what that charge would be for your area.

  • 69. What is a standard switch?
     

    If you want to switch electricity providers at your current address, and aren’t picky about exactly which date your electricity is switched over, you want the standard switch. With a standard switch, you’ll be switched to Spark Energy within seven days, and we’ll determine which day within that seven day window you’re switched over. The best part– it’s free!

  • 70. What is a system benefit fund charge?
     

    A charge approved by the Public Utility Commission, not to exceed 65 cents per megawatt-hour, that funds low-income discounts, one-time bill payment assistance, customer education, commission administrative expenses and low-income energy efficiency programs.

  • 71. What is a TDU?
     

    TDU stands for “transmission and distribution utility.” Many people simply call this their utility company. Your TDU’s job is to get electricity from the companies that generate it to homes and business, including managing and maintaining power lines, poles and other infrastructure used in the transmission and distribution of electricity.

  • 72. What is an advanced metering charge?
     

    A charge assessed to recover a TDU’s charges for Advanced Metering Systems that are not recovered in the TDU’s standard metering charge.

  • 73. What is an energy charge?
     

    A charge based on the amount of electricity (kWh) consumed

  • 74. What is an energy efficiency cost recovery factor?
     

    A charge assessed to recover a TDU’s costs for energy efficiency programs.

  • 75. What is an ESI ID?
     

    ESI stands for Electric Service Identifier. Your ESI ID is a unique number your local electric utility uses to identify a specific residence or business and make sure that your electricity service is set up at the correct address. If you have more than one address on your account, you will have multiple ESI IDs– one for each address.

    Your meter number and your ESI ID are two different things; your meter number identifies the specific meter at your home or business, and you could end up with a new meter number if your meter is replaced for some reason.

  • 76. What is deregulation?
     
  • 77. What is sales tax?
     

    Sales tax is a tax that all consumers pay on goods and services in the state of Texas. This is no different than the tax you would pay if you bought a soda at a convenience store or a pair of shoes at the mall.

  • 78. What is the difference between a switch and a move-in?
     

    The term “switch” is used when you already have power at your service address in your name and want to “switch” your current Retail Electric Provider (REP).
    The term “move-in” applies when you need power turned on at a residence or business for the first time. If you are moving to a location where the power is off and needs to be turned on or you are moving to a location where the power is on but you need to transfer the ownership to your name, you are considered a “move-in."

  • 79. What is the difference between Spark Energy and my current utility company?
     

    Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people like you. Your utility’s job includes managing power lines, poles and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility. You have the right to choose your provider in a deregulated market.

  • 80. What kinds of businesses does Spark Energy serve?
     
    Restaurants
    Large & Small Retail
    Hospitals/Medical Centers
    Hotels
    Manufacturers
    Office Buildings
    Universities/Colleges
    Grocery Stores
    Churches
    And many more...
  • 81. What plans are offered?
     

    We currently offer variations of fixed price plans, NYMEX+ plans and variable energy plans for businesses. Plans are offered for electricity and natural gas.

  • 82. When can I expect my first Spark Energy invoice?
     

    No more than 45 days after your switch takes effect.

  • 83. When does my contract expire with my current provider?
     

    Your current provider will know when your contract expires and whether or not there’s an early termination fee. We recommend you contact them to verify these details.

  • 84. When will my residential power become effective with Spark Energy?
     

    That depends on what kind of switch or move-in you choose.

    Utility Selects Switch: 3-7 business days

    Self-Selected Switch: You choose- At least 3 business, maximum of 45 calendar days

    Move In: You choose- At least 3 business, maximum of 45 calendar days

    Priority Move-In: 24-48 hours

    Don't forget, some of these types of switches and move-ins do involve fees

  • 85. When will my switch occur?
     

    Each utility is different, but a switch typically takes effect in one to two billing cycles.

  • 86. Where can I find ComEd variable price history?
     

    You can find our variable price history in the table below

    Spark Energy Illinois Variable Rate History
    Commonwealth EdisonApr-19May-19Jun-19Jul-19Aug-19Sep-19Oct-19Nov-19Dec-19Jan-20Feb-20Mar-20Apr-20Mar-20
    Price Per KWH in Cents17.217.1917.2317.4217.5317.5317.4117.2617.0617.317.317.3117.3117.32
    Illinois Law requires that suppliers provide customers with the historical variable electric generation service rates during each of the past 12 months. Please note that the rates listed below encompass all of Spark Energy’s variable rate offerings including any 100% renewable energy products.
  • 87. Where can I find ERCOT variable price history?
     

    You can find our variable price history by visiting Variable Price History

  • 88. Who do I call if my gas or power goes out?
     

    The utility will continue to handle gas leaks, outages and emergencies just like they always have.

  • 89. Who should I call if I have billing questions?
     

    If you have any questions regarding your Spark Energy bill, please contact us at 877-547-7275. A customer service representative will be available to assist you Monday through Friday, from 8:00 AM to 7:00 PM, and Saturday from 9:00 AM to 12:00 PM.

  • 90. Why do some of Spark Energy’s plans include ETF’s?
     

    ETF’s, or early termination fees, allow Spark Energy to pre-buy electricity or natural gas for your business so we can offer you a lower rate. In return for this lower rate, we ask for a commitment from your business to stay with us for the term of your contract. The ETF helps us recover the loss that we would sustain in the event of an early contract termination. Naturally, we work hard to keep ETF’s as low as possible.

  • 91. Why was I assessed a late fee?
     

    Late fees are assessed if your payment is not received in full by the due date on your bill.

  • 92. Why would I buy my electricity from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity, then we offer fixed rates with various term options to fit your needs. 

  • 93. Why would I buy my natural gas from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase natural gas, then we offer fixed-rate with various term options that fit your needs

  • 94. Why would someone choose a variable rate over a fixed rate?
     

    Some customers like the flexibility of a month to month variable rate. Others don’t want to worry about whether energy prices are going up or down, and prefer the stability and price protection of a fixed rate.

  • 95. Will I be locked into a contract?
     

    It depends on which plan you choose. Our fixed rate plans have a fixed contract term. It’s how we’re able to let you lock in a low fixed rate. An early termination fee will apply if you cancel service before the end of your contract term. Be sure to read the terms and conditions to learn the details of any electricity plan you sign up for.

  • 96. Will I have to pay a deposit?
     

    Possibly- we’ll let you know whether or not you’ll need to provide a deposit after we’ve run your credit check, which includes information from the consumer reporting agency Transunion. But, even if you do have to provide a deposit, you can get it back as a bill credit if you’re a residential customer and you don’t make any late payments for 12 consecutive months.

  • 97. Will I receive two bills once I switch to Spark Energy?
     

    If you are a San Diego Gas & Electric or  Southern California Gas Company or Pacific Gas & Electric customer, you will receive a separate invoice for supply and delivery charges that were once combined by your utility company. Spark Energy will provide our pricing on a separate invoice for your supply charges and your utility company will continue to charge you for the delivery of that gas and the applicable taxes and fees.

    Otherwise, You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

  • 98. Will I still be eligible for bill payment assistance programs if I switch to Spark Energy?
     

    We recommend contacting the utility to confirm whether or not these services will still be available to you after you switch.

  • 99. Will my service be interrupted when I switch to Spark Energy?
     

    If you are switching electricity providers at a location that’s currently getting power, you shouldn’t experience any interruption in your service.

  • 100. Will Spark Energy check my credit?
     

    We do a credit check as part of our signup process.

  • 101. Will this affect my budget billing?
     

    Budget billing is available, but only on the delivery portion of your bill. This is not the portion of your bill that Spark Energy is responsible for. Please contact the utility to find out more about how budget billing works.

  • 102. Will you notify me when the switch takes place?
     

    Because your exact switch date is determined by your utility, we can’t tell you what that date will be, but you can call the utility to find out.

  • 103. What is the difference between Spark Energy and my current utility provider?
     

    Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people like you. Your utility’s job includes managing power lines, poles and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility. You have the right to choose your provider in a deregulated market.

  • 104. I am moving in to a new place. Can you connect me?
     

    To get electricity or natural gas service at a new address, you'll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275.

  • 105. If I still owe CL&P money, do I have to pay them before I can switch?
     

    Yes. You must be up to date with your payments to CL&P before you can switch to another electric provider

  • 106. What’s My Account?
     

    Once you have registered, you can access your account at any time by clicking on the My Account link at the top of the page. There you can change your preferences, update your payment information(applicable to certain markets) and address book, track your orders and manage your account password.

  • 107. Why would I buy my electricity from Spark Energy instead of the utility?
     

    We use our buying power and expert knowledge of energy markets to purchase electricity, then we offer fixed rates with various term options to fit your needs. 

  • 108. Are taxes included in the rate Spark Energy charges?
     

    Residential- Because Spark Energy is not responsible for collecting taxes for residential customers, there are no taxes included in Spark Energy's residential rates.

    Commercial- Spark Energy is responsible for collecting taxes from commercial customers. Taxes for commercial customers may be included in the rate or listed as a separate item. For more information on this, please contact us at 877-547-7275.

    Some of the utilities may add any applicable taxes to your bill.

  • 109. Can I add service at another address to my existing account?
     

    Yes, you can set up and manage multiple accounts with one login. Simply log in to your Spark Energy online account, click on My Account and select Add a Service Location.

  • 110. Can I add someone to my account, like my spouse or a roommate?
     

    Our customer accounts are typically under one primary account holder. You may add an additional contact person to the account, however that person will have the same capability as the account holder to request information.

  • 111. Can I establish service over the phone?
     

    Yes, you can call 877-547-7275 to sign up with Spark Energy or you can use our fast, easy online signup 24/7 through sparkenergy.com.

  • 112. Can I still use automatic payments to pay my bill?
     

    This is applicable to ERCOT markets (TEXAS) and some other markets. Please call 1-877-547-7275 for more details.

  • 113. Can Spark Energy put the bill in my name if Utility sends it out under another name?
     

    Utility bills all customers, the name on your bill will be the same as the name on your Utility account.

  • 114. Can you turn my electricity on or do I have to call the utility company?
     

    To get electricity or natural gas service at a new address, you’ll need to contact the utility so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877-547-7275.

  • 115. Eversource(CL&P) is disconnecting me soon; if I switch to Spark Energy can you stop the disconnection?
     

    No. Since Eversource(CL&P) handles billing for all customers in their service area, there is no way for us to stop Eversource(CL&P) from disconnecting you, even if you try to sign up with us.

  • 116. ConEd is disconnecting me soon; if I switch to Spark Energy can you stop the disconnection?
     

    No. Since ConEd handles billing for all customers in their service area, there is no way for us to stop ConEd from disconnecting you, even if you try to sign up with us.

  • 117. Do I have to notify my current electricity supplier that I’m switching?
     

    No. Once you've successfully signed up with Spark Energy, we'll take care of the rest.

  • 118. Do you offer any alternatives to paying a deposit?
     

    Yes, we can waive your deposit if you qualify for any of the following:

    65 or Older – A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant is 65 years of age or older and the customer is not currently delinquent in payment of any electric service account.

    Victim of Family Violence – A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant has been determined to be a victim of family violence as defined in the Texas Family Code §51.002 by treating medical personnel, by law enforcement personnel, by the Office of a Texas District Attorney or County Attorney, by the Office of the Attorney General, or by a grantee of the Texas Equal Access to Justice Foundation. This determination shall be evidenced by submission of a certification letter from the Texas Council of Family Violence. The certification letter may be submitted directly to Spark Energy by use of a toll-free fax number.

    Letter of credit from a previous electric provider– A residential customer or applicant may be deemed as having established satisfactory credit if the customer or applicant:

    • Has been a customer of any retail electric provider or an electric utility within the two years prior to the request for electric service;
    • Is not delinquent in payment of any such electric service account; and
    • During the last 12 consecutive months of service was not late in paying a bill more than once.

    You can also split your deposit into two equal installments. Customers who are eligible for low-income discount programs may pay deposits in excess of $50.00 in two equal installments. The first installment must be paid within 10 days after written notice of the deposit requirement is issued, and the second installment must be paid within 30 days after the first deposit is paid.

  • 119. Do you serve commercial customers as well as residential customers?
     

    Yes, we service commercial customers. For more details please call 1-877-547-7275.

  • 120. Does competition affect the reliability of my electric or gas service?
     

    No. Your electricity will continue to be delivered safely and reliably by your local utility, regardless of who you buy it from.

  • 121. Does Spark Energy offer budget billing?
     

    It differs from market to market.

    PG&E: We don’t offer budget billing on your supply charges, the portion of your bill that we’re responsible for. However, PG&E does offer budget billing on the delivery portion of your bill.

    Nicor: We don’t offer budget billing on your supply charges, which is the portion of your bill that we’re responsible for. However, Nicor does offer budget billing on the delivery portion of your bill.

    BGE: Budget billing is available, but only on the delivery portion of your bill. This is not the portion of your bill that Spark Energy is responsible for. Please contact BGE to find out more about how budget billing works.

    ConEd: We don’t offer budget billing on the portion of your bill that we’re responsible for- your supply charges. ConEd does offer budget billing on the delivery portion of your bill.

    Peoples Gas: We don’t offer budget billing on the portion of your bill that we’re responsible for- your supply charges. Peoples Gas does offer budget billing on the delivery portion of your bill.

    PSE&G: We don’t offer budget billing on the portion of your bill that we’re responsible for- your supply charges. PSE&G does offer budget billing on the delivery portion of your bill.

    North Shore Gas: We don’t offer budget billing on your supply charges, which is the portion of your bill that we’re responsible for. However, North Shore Gas does offer budget billing on the delivery portion of your bill.

    Keyspan: Yes. We offer budget billing on the supply portion of your bill. It usually takes 1-2 billing cycles for your budget billing to begin once we’ve received your signed budget billing form. To find out if budget billing is available on the delivery portion of your bill, we recommend you contact Keyspan.

    NIMO: Yes. We offer budget billing on the supply portion of your bill. It usually takes 1-2 billing cycles for your budget billing to begin once we’ve received your signed budget billing form. To find out if budget billing is available on the delivery portion of your bill, we recommend you contacting NIMO.

  • 122. Does Spark own generation or is it a utility?
     

    Spark Energy does not own generation assets and does not act as a utility in any market. We are solely focused on purchasing energy for our customers, getting the best price possible on that energy and assuring a best in class customer experience.

  • 123. How is it possible for you to give me a fixed rate?
     

    As a pioneer in the deregulated energy industry, we have lots of experience in buying and selling energy. Our expertise and size allow us to purchase energy, which we then use to create fixed rates with different term options to it your needs.

  • 124. Where can I find PPL and PECO variable price history?
     

    You can find our variable price history in the below table 

    PPL Set Variable Rate History
    Jan-18Feb-18Mar-18Apr-18May-18Jun-18Jul-18Aug-18Sep-18Oct-18Nov-18Dec-18
    0.1560.1560.15990.18290.18270.18250.18240.17840.17620.1760.17590.179
    Jan-19Feb-19Mar-19Apr-19May-19Jun-19Jul-19Aug-19Sep-19Oct-19Nov-19Dec-19
    0.16270.1790.1790.1790.1790.17980.17990.18980.17560.1560.15850.1598
    Jan-20Feb-20Mar-20Apr-20May-20
    0.15860.15490.15830.15990.1617
    PECO Set Variable Rate History
    Jan-18Feb-18Mar-18Apr-18May-18Jun-18Jul-18Aug-18Sep-18Oct-18Nov-18Dec-18
    0.150.150.16380.17690.1760.1760.17570.1790.17370.1740.1760.1783
    Jan-19Feb-19Mar-19Apr-19May-19Jun-19Jul-19Aug-19Sep-19Oct-19Nov-19Dec-19
    0.17830.18040.18330.18330.16270.18190.16650.18190.18620.1810.17160.1658
    Jan-20Feb-20Mar-20Apr-20May-20
    0.16370.16180.16580.16840.1693
  • 125. Where can I find DELMARVA(DE) variable price history?
     

    Please find the Variable History below

    UtilityHistorical Variable Rate in ¢ / KWH
    DELMARVA(DE).1199
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