12140 Wickchester Ln Suite #100, Houston, TX 77079
(877) 547-7275

Customer Service Information

Standard Hours of Operation:
8 am-7 pm M-F and Sat 9 am-12 pm Central Time*

*Please note that we recently changed our hours of operation

If you are experiencing an outage, downed lines, leaks, or other trouble with the electricity or gas coming into your home, contact your local utility right away.

Report an Outage

We want to hear from you! Email suggestions to CustomerSuggestions@sparkenergy.com
Happy with your service? Let us know at CustomerCompliments@sparkenergy.com
Feeling dissatisfied? Let us know why at officeofthepresident@sparkenergy.com

Want to submit a Spark Energy complaint?  Learn about our quick & easy process.

We will be closed on the following business days:

January 1st – New Year’s Day
April 10th – Good Friday
May 25th – Memorial Day
July 3rd – Independence Day
September 7th – Labor Day
November 26th – Thanksgiving
November 27th – Day after Thanksgiving
December 24th – Christmas Eve
December 25th – Christmas Day
December 31st – New Year’s Eve

If you would like to mail your
payment, make checks payable
to Spark Energy and send to:
PO Box 3015
Houston, TX 77253

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