12140 Wickchester Ln Suite #100, Houston, TX 77079


Throughout your term, there will be questions that arise. Explore frequently asked questions from our customers and get the answers you’re looking for!


When you sign up for an eligible electricity or gas plan, you may redeem a rebate after an initial short period (first monthly bill) and another rebate amount after a longer period (6th or 18th monthly bill) with Spark Energy. Reward intervals depend on the selected term. Please see the rebates page for rebate program details and terms.

To receive each rebate disbursement, print and complete the rebate form, attach a copy of your most recent monthly bill showing Spark Energy as your electric or gas supplier, and mail both to the address on the rebate form. You must submit the rebate coupon(s) within 6 months of billing delivered during the reward months of your selected plan. You must have an active account with Spark Energy in order to be eligible. Allow 4-6 weeks for processing. Prepaid cards will be mailed to the account holder of record. Municipal aggregation customers are not eligible for a rebate bonus.

Utility Services

No, your electricity or gas service will not be interrupted and will continue to be delivered by your utility company. 

Yes. Although you will see Spark Energy listed on your bill as your electricity or gas supplier, your local utility company will continue to fully handle your account. Your local utility will continue to read your meter and make any necessary repairs. you will still call your utility company for all your servicing needs.

You should call your local utility company if your power goes out or you have any other service issues. For your reference, you can locate the toll-free number for your local utility company on your monthly bill.

If you move your home or business within the state or to another state serviced by Spark Energy, we can continue to act as your supplier. Please contact us at 1-877-547-7275 and we will help you manage your account during the move.

Each utility is different, but a switch typically takes effect in one to two billing cycles.

Becoming a customer

Selecting Spark Energy for the electric supply portion of your service is easy. You simply need to provide your address information and some basic customer information from your monthly utility bill. You will receive an email confirmation of your enrollment and your service will begin once your utility accepts your enrollment. Go to our (enrollment page).

There is no cost to select Spark Energy as your supplier, and you can cancel your service on many plans with Spark at any time with no cancellation fee. Selecting Spark Energy is an easy, almost effortless way to switch to a long-term fixed electric rate and explore opportunities to utilize renewable energy.

Once you complete the enrollment process online, you’ll get a confirmation email containing your contract number, plan details and other info about your service with Spark Energy. You will also be receiving a welcome kit including terms of service.

Yes. You always have the right to choose another electrical or gas supplier in the future. We are committed to providing our customers with high-quality service and are confident that you will stay with us as a customer for the long-term. If you want to stop receiving power from Spark Energy all you have to do is contact our customer service team at customercare@sparkenergy.com or call us at 1-877-547-7275. Review terms and conditions.

When your contract expires, you can renew by logging in to my account or calling us at 877-547-7275 and then selecting the plan you want. Or you can do nothing, and you’ll automatically be switched over to a variable rate.

More about Spark

Yes. Offers meet or exceed the renewable energy requirements of each state. Spark purchases Renewable Energy Certificates (RECs) to offset 100% of our customers’ electric consumptions. RECs are created when electricity is generated by renewable energy sources such as solar, wind, hydro and biomass power.

Please refer to the state specific page and product descriptions for the complete Terms of Service, environmental disclosure documents, and other state-specific disclosures.

You can find our variable price history by visiting the state specific page(s) for Delaware, Illinois and Texas. 

Did you know?

Spark Energy proudly offers
environmentally friendly Electricity Plans

Spark Energy proudly offers environmentally friendly Electricity Plans

Translate »