Frequently Asked Questions

A: No, once you sign up with us online, we’ll handle contacting your utility and notifying them of your switch.

A: Your current provider will know when your contract expires and whether or not there’s an early termination fee. We recommend you contact them to verify these details.

A: The switch usually takes 15-45 days.

A: You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

A: Because your exact switch date is determined by your utility, we can’t tell you what that date will be, but you can call PECO at 1-800-494-400 to find out.

A: Yes! Keep an eye out for your welcome packet- you should receive it within 7-10 business days of signing up.

A: No. Since PECO handles billing for all customers in their service area, there is no way for us to stop PECO from disconnecting you, even if you try to sign up with us

A: No, we don’t require a deposit to switch residential service.

A: To get electricity service at a new address, you’ll need to contact PECO so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 888.850.9146.

A: Our current fixed rate contract for your area is for a 12 month term. Please check out the products page for plans available in your area.

A: When your contract expires, you can renew by calling us at 888.850.9146 and then selecting the plan you want. Or you can do nothing and you’ll automatically be switched over to a competitive variable rate. We will send you a renewal notice prior to your contract expiring. Keep an eye out for it and call us if you have any questions.

A: Yes. You must be up to date with your payments to PECO before you can switch to another electric provider.

A: PECO will continue to handle emergencies, outages and downed power lines just like they always have.

A: No, there is no fee to switch suppliers.

A: We recommend you contact PECO to confirm whether this option will still be available after you switch.

A: Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people like you. Your utility’s job includes managing power lines, poles and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility, but you may not be able to get as low a rate as you would if you switched.

A: We use our buying power and expert knowledge of energy markets to purchase electricity at very competitive prices, and then pass the savings on to you.

A: No. PECO is required to handle all customers equally and has no incentive to treat you differently, even if you’ve selected an alternative energy provider.

A: We actually purchase electricity and gas from many sources and arrange to have it transported to your area.

A: As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate very competitive prices on energy, and we can pass any savings on to you.

A: No, once you sign up with us online, we’ll handle contacting your utility and notifying them of your switch.

A: Your current provider will know when your contract expires and whether or not there’s an early termination fee. We recommend you contact them to verify these details.

A: The switch usually takes 15-45 days.

A: You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

A: Because your exact switch date is determined by your utility, we can’t tell you what that date will be, but you can call PPL to find out.

A: Yes! Keep an eye out for your welcome packet- you should receive it within 7-10 business days of signing up.

A: No. Since PPL handles billing for all customers in their service area, there is no way for us to stop PPL from disconnecting you, even if you try to sign up with us.

A: No, we don’t require a deposit to switch residential service.

A: To get electricity service at a new address, you’ll need to contact PPL so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877.374.8011.

A: Please check out the products page for plans available in your area.

A: When your contract expires, you can renew by calling us at 877.374.8011 and then selecting the plan you want. Or you can do nothing and you’ll automatically be switched over to a competitive variable rate. We will send you a renewal notice prior to your contract expiring. Keep an eye out for it and call us if you have any questions.

A: Yes. You must be up to date with your payments to PPL before you can switch to another electric provider.

A: PPL will continue to handle emergencies, outages and downed power lines just like they always have.

A: No, there is no fee to switch suppliers.

A: Yes, budget billing is available on both the supply and delivery portions of your bill. We recommend contacting PPL for more information on budget billing.

A: Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people like you. Your utility’s main job is to manage power lines, poles and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility, but you may not be able to get as low a rate as you would if you switched.

A: We use our buying power and expert knowledge of energy markets to purchase electricity at very competitive prices, and then pass the savings on to you.

A: No. PPL is required to handle all customers equally and has no incentive to treat you differently, even if you’ve selected an alternative energy provider.

A: We actually purchase electricity from many sources and arrange to have it transported to your area.

A: As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate very competitive prices on energy, and we can pass any savings on to you.