Frequently Asked Questions

A: No, once you sign up with us online, we’ll handle contacting your utility and notifying them of your switch.

A: Your current provider will know when your contract expires and whether or not there’s an early termination fee. We recommend you contact them to verify these details.

A: The switch usually takes 18-45 days.

A: You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

A: Because your exact switch date is determined by your utility, we can’t tell you what that date will be, but you can call ConEd to find out.

A: Yes! Keep an eye out for your welcome packet- you should receive it within 7-10 federal business days of signing up.

A: No. Since ConEd handles billing for all customers in their service area, there is no way for us to stop ConEd from disconnecting you, even if you try to sign up with us.

A: No, we don’t require a deposit to switch.

A: To get electricity service at a new address, you’ll need to contact ConEd so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877.547.7275.

A: Our current fixed rate contract for your area is for a 12 month term. We may offer more plans in the future. Please view the products page for plans available in your area.

A: When your contract expires, you can renew by calling us at 877.547.7275 and then selecting the plan you want. Or you can do nothing and you’ll automatically be switched over to a competitive variable rate.

A: Yes. You must be up to date with your payments to ConEd before you can switch to another electric provider.

A: ConEd will continue to handle emergencies, outages and downed power lines just like they always have.

A: No, there is no fee to switch suppliers.

A: We don’t offer budget billing on the portion of your bill that we’re responsible for- your supply charges. However, ConEd does offer budget billing on the delivery portion of your bill.

A: Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people like you. Your utility’s job includes managing power lines, poles and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility, but you may not be able to get as low a rate as you would if you switched.

A: We use our buying power and expert knowledge of energy markets to purchase electricity at very competitive prices, and then pass the savings on to you.

A: No. ConEd is required to handle all customers equally and has no incentive to treat you differently, even if you’ve selected an alternative energy provider.

A: We actually purchase electricity from companies in or near your area and sell it to people and businesses like you, often at a lower price than the utility can offer.

A: As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate better prices on energy, which we can then pass on to you.

A: The switch usually takes 15-45 days.

A: We recommend contacting NIMO to confirm whether this option will remain available after you switch.

A: No. You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from your utility.

A: Yes. We offer budget billing on the supply portion of your bill. It usually takes 1-2 billing cycles for your budget billing to begin once we’ve received your signed budget billing form. To find out if budget billing is available on the delivery portion of your bill, we recommend you contacting NIMO.

A: We recommend contacting NIMO to confirm whether or not these services will still be available to you after you switch.

A: No, we don’t require a deposit to switch you residential service.

A: NIMO will continue to handle outages, leaks and emergencies just like they always have.

A: To get electricity or natural gas service at a new address, you’ll need to contact NIMO so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877.547.7275.

A: Our rate for your area includes supply charges and transmission charges.

A: Yes. You must be up to date with your payments to your utility before you can switch to another natural gas provider.

A: We actually purchase natural gas from many sources and arrange to have it transported to your area.

A: As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate very competitive prices on energy, and we can pass any savings on to you.

A: When your contract expires, you can renew by calling us at 877.547.7275 and then selecting the plan you want. Or you can do nothing and you’ll automatically be switched over to a competitive variable rate.

A: For variable rate plans, there are no early termination fees. For fixed-rate plans, we may charge early termination fees which are listed on the products details page. Click here to find out more.

A: You must have a valid account number from your utility to switch to an alternative energy provider. If you need to set up service at a new address, you’ll need to contact your utility. Once you’ve done that and you have your utility account number, you can switch to an alternative energy provider like Spark Energy.

A: Yes, the New York Public Utility Commission regulates Spark Energy’s operations in New York.

A: Yes, we serve type A small commercial customers in your area.

A: Alternative energy providers like Spark Energy buy natural gas and electricity from the people who process and generate it, then sell that energy to people like you. Your utility’s job includes managing pipes, lines and other infrastructure to get the gas safely and reliably to homes and businesses. If you don’t choose an alternative energy provider to buy your natural gas or electricity from, you can buy it from the utility, but you may not be able to get as good a rate as you would if you switched.

A: We use our buying power and expert knowledge of energy markets to purchase natural gas and electricity at very competitive prices, and then pass the savings on to you.

A: No. Your utility is required to handle all customers equally and has no incentive to treat you differently, even if you’ve selected an alternative energy provider.

A: Because your exact switch date is determined by your utility, we can’t tell you what that date will be, but you can call your utility company to find out.

A: Yes! Keep an eye out for your welcome packet- you should receive it within 7-10 federal business days of signing up.

A: No. Since NIMO handles billing for all customers in their service area, there is no way for us to stop them from disconnecting you, even if you try to sign up with us.