A: Alternative energy providers like Spark Energy buy electricity and natural gas from the people who generate or process it, then sell that energy to people like you. Your utility’s job includes managing power lines, pipes and other infrastructure to get electricity and natural gas safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity or natural gas from, you can buy your energy from the utility, but you may not be able to get as low a rate as you would if you switched.
A: No. You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.
A: Yes. You must be up to date with your payments to PSE&G before you can switch to another electric or natural gas provider.
A: To get electricity or natural gas service at a new address, you’ll need to contact PSE&G so they can process your move in. Once you do that, you can sign up with Spark Energy online online or by phone at 800.411.7514.
A: The switch usually takes 15-45 days. In the mean time, keep an eye out for the welcome letter and terms of service we’ll send you for your review.
A: No, we don’t require a deposit to switch residential service.
A: Spark Energy does not charge a monthly fee in your area.
A: We recommend contacting PSE&G to confirm whether this option will remain available after you switch. You can call reach PSE&G at 800.436.PSEG (7734).
A: We don’t offer budget billing on the portion of your bill that we’re responsible for- your supply charges. However, PSE&G does offer budget billing on the delivery portion of your bill.
A: No, the programs provided by PSE&G to assist low-income customers are not available to customers who switch to Spark Energy.
A: PSE&G will continue to handle emergencies, leaks, outages and downed power lines just like they always have. For these kinds of issues, we recommend calling 800.436.PSEG (7734).
A: No. PSE&G is required to handle all customers equally and has no incentive to treat you differently, even if you’ve selected an alternative energy provider.
A: Yes, you can speak to one of our Spanish-speaking representatives by dialing 800.411.4389 and selecting Spanish. (Sí, puede hablar con uno de nuestro representantes hispanohablantes por marcar 800.411.4389 y seleccionar español.)
A: We actually purchase electricity from many sources and arrange to have it transported to your area.
A: As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate very competitive prices on energy, and we can pass any savings on to you.
A: When your contract expires, you can renew by calling us at 800.411.7514 and then selecting the plan you want. Or you can do nothing and you’ll automatically be switched over to a competitive variable rate.
A: No. PSE&G will add any applicable taxes to your bill.
A: We use our buying power and expert knowledge of energy markets to purchase electricity and natural gas at very competitive prices, and then pass the savings on to you.