Vendor Agent Audit Form

Date *

Vendor Name *

Agent Name *

Territory *

Interviewed by *

Supervisor

Office *

States *

Is Agent aware of the Code of Conduct? *

Yes
No

If yes, can the agent name 3 things they’re obligated to comply with, as part of our marketing rules and SEG’s Code Of Conduct?

Can the agent describe the training he/she has received and explain their understanding of the marketing of the campaigns they will be selling? Provide details: *

Yes
No

If No, request that the agent’s direct supervisor/manager review this with them and get them to sign a copy of the updated COC version once it’s reviewed.

Is the agent aware of Inappropriate Behavior stated in the Code of Conduct? *

Yes
No

If yes, can the agent name 3 things they are NOT to do according to our Code of Conduct?

Is the agent aware of the Privacy Requirements in the Code of Conduct? *

Yes
No

Is the agent aware of specific state requirements for D2D? *

Yes
No
N/A

Ask the agent what is the importance of the Spark scripts? *

Who was at the office at the time of the meeting?

Office Address *

Address Line 1

Address Line 2

City

State

Zip Code

Does the office provide the correct marketing material, posters, and promotions? *

Yes
No

Is the agent knowledgeable of current promotions? *

Yes
No

If not, what are they missing?

Was the agent dressed according to regulation expectations- including; badges/credentials visible and the approved Spark family of companies’ uniform/attire? *

Yes
No

Were the necessary badges/credentials visible that identify him as an agent of Spark Energy? (Where was he wearing them? Did they have the correct information?) *

Yes
No

Did the agent approach the prospect in a professional manner, identifying him/herself as a Spark agent? *

Yes
No

Did the agent use sales tactics that align with the Spark Code of Conduct? *

Yes
No

Did the agent identify himself/herself as an agent of Spark Energy or one of the affiliate brands? *

Yes
No

If successful with the sale, did the agent provide the customer with all the correct information and provide the required documents? List what documents were left with the customer

Did the agent appropriately leave the premises if customer declined the sale? *

Yes
No

Was there any marketing material left with the customer? *

Yes
No

Any signs of NO soliciting or trespassing? *

Yes
No

Additional Notes: *

IP address

Agent Photo Upload *

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Other images

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