A Security Deposit is Required
Your Order will remain Pending until Required Deposit is Paid
Your application has been reviewed and based on the review of your Vantage score, we will require a one-time security deposit of $ before your account becomes active. You will be required to pay this security deposit in order to confirm your order. Please note, this is your reference account number which you can use when you talk with a customer service agent.
You can pay your one-time security deposit by clicking the button below which will take you to Spark Energy’s payment vendor website. The site is secure and PCI compliant, please pay the deposit and allow 2-3 business days to process the enrollment.
Your deposit may be eligible for a waiver if you meet any of the following conditions:
- Letter of Credit from your current Retail Electric Provider (REP)
- Over 65 years old age (You must currently have service in your name and not be delinquent with your current provider.)
- A Victim of Family Violence
If you meet any of these conditions, please call our Customer Service Center at 1-877-547-7275 – Mon-Fri 8am-7pm; Sat 9am-Noon (CST) for eligibility and details or you may email any of the above documents to customercare@sparkenergy.com along with your account number and a telephone number where we can reach you for any questions. A customer service agent will review eligibility and complete the order.
If you believe the deposit decision is in error, or you would like us to reevaluate our decision, please contact our Customer Service Center at 1-877-547-7275 – Mon-Fri 8am-7pm; Sat 9am-Noon (CST).
Your order will remain in a pending status until the deposit is paid. In case a deposit is not paid then the enrollment will be voided after 2 week. If you are ready to confirm your account and pay your deposit, please click the button below to pay deposit.
Additional Details
If you choose to do a move-in and are paying by bank draft, your move-in date could be delayed 4 extra days in order to allow your deposit to be processed.
Our credit decision was based in part on information obtained in a report from the consumer reporting agency listed below. The reporting agency played no part in our decision and is unable to supply specific reasons why we have taken the action described above.
What is a credit report?
A credit report is a record of your credit history. It includes information about whether you pay your bills on time and how much you owe to creditors.
How did Spark use your credit report?
Spark used information from your credit report to set the terms of credit we are offering you, such as the deposit. The terms offered to you may be less favorable than the terms offered to consumers who have better credit histories.
What if there are mistakes in your credit report?
You have a right to dispute any inaccurate information in your credit report. If you find mistakes on your credit report, contact Experian, which is the consumer reporting agency from which we obtained your credit report. It is a good idea to check your credit report to make sure the information is accurate.
How can you obtain a copy of your credit report?
Under federal law, you have the right to obtain a copy of your credit report without charge for 60 days after you receive this notice. To obtain your free report, contact Experian:
- By telephone: Call toll-free: 888-Experian
- By mail: Mail your written request to:
Experian Consumer Relations
701 Experian Parkway
P.O. Box 2002
Allen, TX 75013.
- On the web: Visit www.Experian.com
How can you get more information about credit reports?
For more information about credit reports and your rights under federal law, visit the Federal Reserve Board’s website at www.federalreserve.gov, or the Federal Trade Commission’s website at www.ftc.gov
Alternative Methods of Qualification:
Per PUC requirements, Spark also provides alternative methods of qualifying with satisfactory credit in lieu of a deposit:
- 65 years of age or older (and not currently delinquent on any electric account)
- Victim of family violence
- Medically Indigent
- Letter of Credit from the previous electric provider
Please view the Alternative Methods of Qualification link with the additional conditions that will be required to determine if you qualify for any of the alternative methods. After viewing the additional conditions required for each alternative method of qualification with satisfactory credit, if you feel you qualify for an account with Spark Energy using one of those methods, please call 1.877.547.7275.
Deposits are held for a period of 12 months (provided that no late payments have been made during that time). The deposit will accrue interest at a rate set by the Public Utility Commission of Texas, which is established in December of each year for the upcoming year. At the end of 12 months, as long as no late payments have been made, you will be eligible to have your deposit with applicable interest credited to your account. Should you cease to be a customer of Spark Energy, your deposit will be applied to any outstanding balances on your account and the difference will be returned to you. If the deposit is refunded within 30 days of payment, no interest will be applied.
You have the right to obtain services from other certified retail providers. You may obtain information about providers who service your area by calling the Power to Choose Information number toll-free at 1-866-797-4839 or by accessing their website at www.powertochoose.org
Section 25.471-c of the Customer Protection Rules prohibits a Retail Electric Provider from unduly refusing service to any customer because of race, creed, color, national origin, ancestry, sex, marital status, lawful source of income, disability, family status, or location of the customer in an economically distressed geographic area.