How to Read Your Bill from Spark Energy After Switching Electricity and Natural Gas
Switching electricity companies and natural gas suppliers is easy, thanks to energy deregulation. But sometimes the bills you get after you switch look a little different. To cut down on any confusion here’s some information about how to read your electricity or natural gas bill after you switch to Spark Energy.
A word about energy deregulation
If you live in an area with energy deregulation, you may be able to save some money by switching electricity companies or natural gas suppliers. How energy deregulation works depends on where you live.
The most important thing to remember about switching is that energy supply is different from energy transmission and delivery. That’s why your energy bill is made up of two separate charges, one for supply and one for transmission and delivery.
What Spark Energy Does:
- We buy electricity and natural gas from the power generation companies and sell it to you directly
What Your Local Utility Does:
- They deliver electricity or natural gas to your home or business
- They respond to things like power outages or gas leaks
- They are responsible for building, maintaining and repairing all of the power infrastructure, including things like power lines and poles and natural gas lines
- They read your electricity and natural gas meters
The kind of bill you get depends on energy deregulation in your area
When you switch to Spark Energy, your bill will look different. You’ll either get two separate bills — one from us and one from your utility company — or you’ll continue to get just one bill from your utility company that has our energy supply charges listed as a line item.
Separate billing (2 bills)
Here’s a breakdown of the different sections of your Spark Energy bill.
Account Number (top right-hand corner)
This is your account number with Spark Energy. Underneath it we list the date we generated the statement and the date you need to pay it by to avoid late charges.
This section lists all of your information as a Spark Energy customer. It also has things like the invoice number, your utility company’s ESI ID or utility account number, and the PUC (Public Utility Commission) license number for Spark Energy.
This is where you can see your amount due for the current bill. We also list the activity from your last bill, including the previous amount due, the payment we received, any late payment penalties, and the current charges.
A note on current charges — Your current charges are what you pay for electricity or natural gas supply from Spark Energy. Your utility company will send you a second bill for all of the charges related to delivering that electricity or natural gas to your home or business. All utility charges related to transmission and delivery are based on how much electricity or natural gas you used.
All the information about your Spark Energy plan is here, including the plan name, your electricity or natural gas rate, your plan’s expiration date, and other information as appropriate, such as promo codes, auto pay status, and budget billing amounts.
Monthly Billing History
This is a chart that shows your billing activity over the previous 12 months.
Any additional messages that you need to know will show up here, including things like special promotions and other related communications.
Your invoice stub lists all the relevant payment information for your account. If you’re paying by mail, you’ll need to detach this portion of the invoice and send it with your check.
Definition of Terms
This is a glossary of terms that show up on your Spark Energy invoice. If you still have a question about one or more of these terms, contact our customer support experts at 877-547-7275 or email firstname.lastname@example.org.
Ways to Pay
Most Spark Energy invoices will have information about the different ways you can pay your bill, including online, by mail, over the phone, or at authorized pay centers.
This is a snapshot of the information used to create your invoice. Here you’ll find information about your meter, billing period, previous and current meter readings, and electricity or natural gas usage.
This section lists all of the information related to your amount due. You’ll see your energy charge along with monthly fees and adjustments from Spark Energy. You’ll also see charges, taxes, and other fees that are required by state law. These might include a TDU (utility) surcharge, advanced metering charge, state sales tax, gross receipts reimbursement, and PUC assessment.
This section lists all the meter locations that are on your account and breaks out electricity and natural gas usage for each individual meter.
Combined billing (1 bill)
In some areas, deregulated utilities will provide a single bill that will include your Spark Energy supply charges as a line item, in addition to all of their normal transmission and distribution charges.
Sometimes a single bill can be confusing, especially in cases where the utility refers to both supply and distribution charges as “energy charges” or something similar.
You are not paying twice for electricity or natural gas. You are paying once for supply from Spark Energy and once for transmission and distribution from the utility.
With that in mind, there are three basic categories of charges on most utility bills: supply, delivery, and taxes and fees.
The supply charge is the amount you pay Spark Energy for the electricity or natural gas you use. It will usually be broken out in terms of your rate and the amount of energy you used.
Transmission and Distribution
These are all the utility charges related to delivering electricity or natural gas to your home or business. These are not Spark Energy charges, though they are based on how much energy you used.
Taxes and Fees
Fees related to Spark Energy (such as monthly fees) will be listed under ‘supply charges’.
For more information
If you have any questions about how to read your bill, whether you have separate or combined billing, contact customer support experts at 877-547-7275 or email email@example.com.