How to File a Spark Energy Complaint
If you've previously contacted our Customer Service Center and are not happy with the resolution provided, we would like you to submit a formal complaint to ensure your concerns are escalated to the highest level of authority at Spark Energy. The four steps are as follows:
In our proposed resolution to you, you can expect a full explanation of what transpired on the account, the steps we are taking to make things right and, compensation where appropriate. Please note all proposals are evaluated and approved by Senior Management prior to submission to you.