Scammers are targeting Oncor customers and threatening to disconnect their power if the customer does not pay. They are spoofing Oncor’s 888-313-4747 outage number. Oncor does not request electric usage payments directly from retail customers. When making a payment to Spark Energy or your energy provider, contact the service provider directly or pay directly through their website.

How to renew your plan online with Spark Energy?

It is now simple for you to renew your existing Spark Energy service online. This can be done up to 60 days before your fixed rate plan contract is set to expire. Follow these simple steps to renew your service online:

1.Log in to your Spark Energy account using your User Name and Password.

2.If your service plan is up for renewal in 60 days, we will automatically prompt you with a "Renew Service" button after you login as shown in the below image. Renew Service

3.Click the "Renew Service" icon. By choosing this option, you will be presented with a range of plan options and the current rates for those plans in your area. View Plans

4.When you find the plan you like, click the "Renew" link, confirm your enrollment information, and just click Renew. Renew Form

5.That’s it, you are finished. Yep, renewing online is that simple.Thank You