Contact Us

We're Here to Help!

At Spark Energy, we are driven to provide best-in-class customer service and support.

Please Note is our only domain. Spark Energy will only send email communication from, not any other source.

Notice to individuals who received an email from someone purportedly acting on behalf of Spark Energy about a March electricity bill:
There is currently a spam email that uses the domain name: “” being sent to individuals notifying them of an amount due on their March electric bill. Please be aware this is an email scam. If you receive this email, do not reply and delete the message immediately. Any email communication with the following logo should be treated as spam:


spam logo


Get Support

  • Customer Services: 1-877-54-SPARK
  • Toll Free Fax Number: 1-877-374-8007.

Standard Hours of Operation:
7am-7pm M-F and Sat 9am-4pm Central Time

Need to Report an Outage?

If you are experiencing an outage, downed lines, leaks, or other trouble with the electricity or gas coming into your home, contact your local utility right away.

Report an Outage

Send Us A Message

What can we help you with?
Send A Message
We want to hear from you! Email suggestions to
Happy with your service? Let us know at
Feeling dissatisfied? Let us know why at

Want to submit a Spark Energy complaint?  Learn about our quick & easy process.

Standard Hours of Operation: 7AM-7PM M-F and Sat 9AM-4PM Central Time

Holiday Hours of Operation
We will be closed on the following business days:

January 1, 2014 Wednesday - New Year's Day
February 17, 2014 Monday - President's Day
May 26, 2014 Monday - Memorial Day
July 4, 2014 Friday - 4th of July
September 1, 2014 Monday - Labor Day
November 27, 2014 Thursday - Thanksgiving
November 28, 2014 Friday - Day after Thanksgiving
December 24, 2014 Wednesday - Christmas Eve
December 25, 2014 Thursday - Christmas Day
December 31, 2014 Wednesday - New Year's Eve

Account Self Service

  • Set-up Auto Payments
  • Pay Your Bill
  • See Usage Details
  • Renew Your Service
  • Help with Moving
  • Change Account Preferences
  • View Alerts
Set Up My Account

Send Your Payment

If you would like to mail your
payment, make checks payable
to Spark Energy and send to:
PO Box 3015
Houston, TX 77253

Customer Quick Links

"The service is fantastic. We have saved so much money since we have switched to Spark. Our neighbors were shocked at how low our bills were last summer during a heat wave. On top of that the customer service is so friendly and caring (which is so rare these days.) "
Kate A.
New Jersey