Scammers are targeting Oncor customers and threatening to disconnect their power if the customer does not pay. They are spoofing Oncor’s 888-313-4747 outage number. Oncor does not request electric usage payments directly from retail customers. When making a payment to Spark Energy or your energy provider, contact the service provider directly or pay directly through their website.

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At Spark Energy, we are driven to provide best-in-class customer service and support.

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Standard Hours of Operation:
8am-7pm M-F and Sat 9am-12pm Central Time*

*Please note that we recently changed our hours of operation

Need to Report an Outage?

If you are experiencing an outage, downed lines, leaks, or other trouble with the electricity or gas coming into your home, contact your local utility right away.

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Standard Hours of Operation: 8AM-7PM M-F and Sat 9AM-12PM Central Time

Holiday Hours of Operation
We will be closed on the following business days:

January 1st - New Year's Day
March 30th - Good Friday
May 28th - Memorial Day
July 4th - Independence Day
September 3rd - Labor Day
November 22nd - Thanksgiving
November 23rd - Day after Thanksgiving
December 24th - Christmas Eve
December 25th - Christmas Day
December 31st - New Year's Eve

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Account Self Service

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Send Your Payment

If you would like to mail your
payment, make checks payable
to Spark Energy and send to:
PO Box 3015
Houston, TX 77253


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"I am blown away by the client service provided by Spark Energy... I applaud Spark Energy for their focus on the most important element of all, their customers."
Donna S.