× If you are facing a hardship associated with the Coronavirus (COVID-19) outbreak, please contact our offices during normal business hours at 1-877-547-3223 to discuss options available to you including payment extensions and deferred payment plans.
Si enfrenta dificultades relacionadas con el brote de Coronavirus (COVID-19), comunĂ­quese con nuestras oficinas durante el horario comercial normal al 1-877-547-3223 y podemos discutir las opciones disponibles para usted incluidas las extensiones de pago y los planes de pago diferido.
Contact Us

We're Here to Help!

At Spark Energy, we are driven to provide best-in-class customer service and support.

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Standard Hours of Operation:
8am-7pm M-F and Sat 9am-12pm Central Time*

*Please note that we recently changed our hours of operation

Need to Report an Outage?

If you are experiencing an outage, downed lines, leaks, or other trouble with the electricity or gas coming into your home, contact your local utility right away.

Report an Outage

We want to hear from you! Email suggestions to CustomerSuggestions@sparkenergy.com
Want to submit a Spark Energy complaint?  Learn about our quick & easy process.

Standard Hours of Operation: 8AM-7PM M-F and Sat 9AM-12PM Central Time

Holiday Hours of Operation
We will be closed on the following business days:

January 1st - New Year's Day
April 10th - Good Friday
May 25th - Memorial Day
July 3rd - Independence Day
September 7th - Labor Day
November 26th - Thanksgiving
November 27th - Day after Thanksgiving
December 24th - Christmas Eve
December 25th - Christmas Day
December 31st - New Year's Eve

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What can we help you with?
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Account Self Service

  • Set-up Auto Payments
  • Pay Your Bill
  • See Usage Details
  • Renew Your Service
  • Help with Moving
  • Change Account Preferences
  • View Alerts
Set Up My Account

Send Your Payment

If you would like to mail your
payment, make checks payable
to Spark Energy and send to:
PO Box 3015
Houston, TX 77253


Customer Quick Links

"I just went online and looked at what the best available rates were in Connecticut and went with Spark Energy... They truly saved me a lot of money. "
Lawrence N. in CT
Via Consumer Affairs
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