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Contact Us

We're Here to Help!

At Spark Energy, we are driven to provide best-in-class customer service and support.

Get Support

Standard Hours of Operation:
8am-7pm M-F and Sat 9am-12pm Central Time*

*Please note that we recently changed our hours of operation

Need to Report an Outage?

If you are experiencing an outage, downed lines, leaks, or other trouble with the electricity or gas coming into your home, contact your local utility right away.

Report an Outage


 
We want to hear from you! Email suggestions to CustomerSuggestions@sparkenergy.com
Happy with your service? Let us know at CustomerCompliments@sparkenergy.com
Feeling dissatisfied? Let us know why at SomebodyBetterFixThisRightAway@sparkenergy.com

Want to submit a Spark Energy complaint?  Learn about our quick & easy process.

Standard Hours of Operation: 8AM-7PM M-F and Sat 9AM-12PM Central Time

Holiday Hours of Operation
We will be closed on the following business days:

January 1st - New Year's Day
March 30th - Good Friday
May 28th - Memorial Day
July 4th - Independence Day
September 3rd - Labor Day
November 22nd - Thanksgiving
November 23rd - Day after Thanksgiving
December 24th - Christmas Eve
December 25th - Christmas Day
December 31st - New Year's Eve

Send Us A Message

What can we help you with?
   
 
Send A Message
 

Account Self Service

  • Set-up Auto Payments
  • Pay Your Bill
  • See Usage Details
  • Renew Your Service
  • Help with Moving
  • Change Account Preferences
  • View Alerts
Set Up My Account

Send Your Payment

If you would like to mail your
payment, make checks payable
to Spark Energy and send to:
PO Box 3015
Houston, TX 77253


 

Customer Quick Links


"The door-to-door salesman from Spark Energy was friendly and informative. He offered me a lower rate than anyone else I found... I chose the green energy because I prefer to have something that's better for the environment....I'd recommend them."
Stephanie P. in MA
Via Consumer Affairs