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Electricity Payment Scam Targets Texas Consumers

November 2014 Update:  This scam is once again targeting customers in Texas. If you receive a call about your account that seems suspicious, please hang up without providing payment and contact Spark at 877-54-SPARK or via OOPCX@Sparkenergy.com

Electricity Payment Scam Targets Texas Consumers

A scam targeting Texas electricity consumers appears to be on the rise, and consumers throughout the state should be on the alert for suspicious calls.  According to recent Houston area news reports, the fraudulent activity targets both residential and commercial electricity customers and has been increasing in frequency in recent weeks.  The scam is especially concerning because it involves individuals posing as representatives of Spark Energy and other Texas retail energy providers in order to obtain consumer debit account numbers or payments via money order or prepaid debit cards. Once the information is taken by the caller, the energy company is not paid and the caller keeps the cash.

Be on the Alert

The scam centers around phone calls made to electricity consumers who are told their bill is past-due and their electricity will be disconnected if they don’t make immediate payment.  Payment is demanded via money order or prepaid debit cards.

What Should You Do if You Receive a Suspicious Call?

Spark Energy does contact customers about their accounts, but you should be on alert if someone claiming to be from Spark Energy or a company working on our behalf asks you to pay in an unusual method such as money order or prepaid debit cards.

If you suspect you’re the target of a fraudulent call, hang up without providing any payment or identifying information to the caller.  Spark Energy customer service is available at 877-54-SPARK to provide information about your account status.  We encourage customers with any concerns to call us directly to confirm the identity of a caller before making payments.

If you have been a victim of this scam, call local police.

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*Certain Terms and Conditions apply. This offer is available to first-time customers only. Customers must sign up for a fixed-rate energy plan. The plan may include a monthly service fee depending on the product. Use promo code which is showing above to qualify. Rate expires at the end of the term. Canceling or changing supply service prior to the end of the fixed-rate term may subject the customer to an early termination fee based on the product details. To be eligible to receive Spark Energy rewards, customers must enroll in a fixed term plan and maintain an active Spark Energy account in good standing (no past-due balance owed) for 45 days after the beginning of service. May not be redeemed for cash. This offer is subject to change or cancellation without notice prior to customer acceptance. This offer is nontransferable and cannot be combined with any other offers. This offer applies to services areas where Spark Energy LLC is active. The offer expires on 12/31/2020. See the Terms of Service and Electricity Facts Label (applicable only for TX) at www. SparkEnergy.com for more details.
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