12140 Wickchester Ln Suite #100, Houston, TX 77079

Customer Service Information

Standard Hours of Operation:
8 am-7 pm M-F and Sat 9 am-12 pm Central Time*

*Please note that we recently changed our hours of operation

If you are experiencing an outage, downed lines, leaks, or other trouble with the electricity or gas coming into your home, contact your local utility right away.

Report an Outage

We want to hear from you! Email suggestions to CustomerSuggestions@sparkenergy.com
Happy with your service? Let us know at CustomerCompliments@sparkenergy.com
Feeling dissatisfied? Let us know why at officeofthepresident@sparkenergy.com

Want to submit a Spark Energy complaint?  Learn about our quick & easy process.

We will be closed on the following business days:

  • January 1st – New Year’s Day
  • January 15th – Martin Luther King Day
  • February 19th – President’s Day
  • March 29th – Good Friday
  • May 27th – Memorial Day
  • June 19th – Juneteenth
  • July 4th – Independence Day
  • September 2nd – Labor Day
  • November 28th – Thanksgiving Day
  • November 29th – Day After Thanksgiving
  • December 24th – Christmas Eve
  • December 25th – Christmas Day

If you would like to mail your
payment, make checks payable
to Spark Energy and send to:
PO Box 3015
Houston, TX 77253

SEND US A MESSAGE

Translate »