Customer Service Information
- Customer Service: 1-877-54-SPARK
- Toll Free Fax Number: 1-877-374-8007
- Email: customercare@sparkenergy.com
Standard Hours of Operation:
8 am -7 pm M-F and Sat 9 am -12 pm Central Time*
*Please note that we recently changed our hours of operation
If you are experiencing an outage, downed lines, leaks, or other trouble with the electricity or gas coming into your home, contact your local utility right away.
We want to hear from you! Email suggestions to CustomerSuggestions@sparkenergy.com
Happy with your service? Let us know at CustomerCompliments@sparkenergy.com
Feeling dissatisfied? Let us know why at officeofthepresident@sparkenergy.com
Want to submit a Spark Energy complaint? Learn about our quick & easy process.
We will be closed on the following business days:
- January 1st – New Year’s Day
- January 19th – Martin Luther King Day
- February 16th – President’s Day
- March 3rd – Good Friday
- May 25th – Memorial Day
- June 19th – Juneteenth
- July 3rd – Independence Day
- September 7th – Labor Day
- November 26th – Thanksgiving Day
- November 27th – Day After Thanksgiving
- December 24th – Christmas Eve
- December 25th – Christmas Day
If you would like to mail your
payment, make checks payable
to Spark Energy and send to:
Spark Energy LLC Dept# 42421
PO BOX 650823
Dallas, TX 75265-0823
For Spark Gas Customers:
Spark Energy Gas LLC Dept# 42424
PO BOX 650823
Dallas, TX 75265-0823