Frequently Asked Questions

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  • Q: What is the difference between Spark Energy and my current utility provider?

    A: Alternative energy providers like Spark Energy buy electricity and natural gas from the people who generate or process it, then sell that energy to people like you. Your utility’s job includes managing power lines, pipes and other infrastructure to get electricity and natural gas safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity or natural gas from, you can buy your energy from the utility, but you may not be able to get as low a rate as you would if you switched.

  • Q: Will I receive two bills once I switch to Spark Energy?

    A: No. You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

  • Q: If I still owe PSE&G money, do I have to pay them before I can switch?

    A: Yes. You must be up to date with your payments to PSE&G before you can switch to another electric or natural gas provider.

  • Q: Can you turn my electricity on or do I have to call the utility company?

    A: To get electricity or natural gas service at a new address, you’ll need to contact PSE&G so they can process your move in. Once you do that, you can sign up with Spark Energy online online or by phone at 800.411.7514.

  • Q: How long does it take for my account to switch to Spark Energy?

    A: The switch usually takes 15-45 days. In the mean time, keep an eye out for the welcome letter and terms of service we’ll send you for your review.

  • Q: Does Spark Energy require a deposit?

    A: No, we don’t require a deposit to switch residential service.

  • Q: Is there a monthly fee?

    A: Spark Energy does not charge a monthly fee in your area.

  • Q: Can I still use auto-payments to pay my bill?

    A: We recommend contacting PSE&G to confirm whether this option will remain available after you switch. You can call reach PSE&G at 800.436.PSEG (7734).

  • Q: Does Spark Energy offer budget billing?

    A: We don’t offer budget billing on the portion of your bill that we’re responsible for- your supply charges. However, PSE&G does offer budget billing on the delivery portion of your bill.

  • Q: Will I still be eligible for bill payment assistance programs if I switch to Spark Energy?

    A: No, the programs provided by PSE&G to assist low-income customers are not available to customers who switch to Spark Energy.

  • Q: If my power goes out or I smell a gas leak, who do I call?

    A: PSE&G will continue to handle emergencies, leaks, outages and downed power lines just like they always have. For these kinds of issues, we recommend calling 800.436.PSEG (7734).

  • Q: If there is a power outage or gas emergency, will the utility company take care of their customers first and then Spark Energy customers last?

    A: No. PSE&G is required to handle all customers equally and has no incentive to treat you differently, even if you’ve selected an alternative energy provider.

  • Q: Can I speak with someone in Spanish? (Puedo hablar con alguien en español?)

    A: Yes, you can speak to one of our Spanish-speaking representatives by dialing 800.411.4389 and selecting Spanish. (Sí, puede hablar con uno de nuestro representantes hispanohablantes por marcar 800.411.4389 y seleccionar español.)

  • Q: How do you get your electricity from Texas to my state?

    A: We actually purchase electricity from many sources and arrange to have it transported to your area.

  • Q: Sometimes Spark Energy has a lower rate than the utility company. How is this possible?

    A: As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate very competitive prices on energy, and we can pass any savings on to you.

  • Q: What happens after my fixed rate contract expires?

    A: When your contract expires, you can renew by calling us at 800.411.7514 and then selecting the plan you want. Or you can do nothing and you’ll automatically be switched over to a competitive variable rate.

  • Q: Are taxes included in the rate Spark Energy charges?

    A: No. PSE&G will add any applicable taxes to your bill.

  • Q: Why would I buy my electricity or natural gas from Spark Energy instead of the utility?

    A: We use our buying power and expert knowledge of energy markets to purchase electricity and natural gas at very competitive prices, and then pass the savings on to you.

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