Scammers are targeting Oncor customers and threatening to disconnect their power if the customer does not pay. They are spoofing Oncor’s 888-313-4747 outage number. Oncor does not request electric usage payments directly from retail customers. When making a payment to Spark Energy or your energy provider, contact the service provider directly or pay directly through their website.


It’s hard to remember everything that needs to be done when you’re in the middle of a move, no matter if you’re moving across the street or across the country. Spark Energy can help lighten your load and make sure you’ve got the energy you need – when and where you need it.

Outside of Texas

Make sure your move starts with a call to your new utility company a month before you’re ready to go. They’ll give you a new account number for your new home and make sure you’ve got electricity and natural gas flowing when you need it.

Transfer your service
When you call your utility to set up a new account, they will handle the transfer of service for you; or give us a call and we’ll be happy to help. If you’re staying in the same service area, the only thing that will change is your address – you’ll keep the same contract and the same low energy price you’re paying today.

If you’re moving to a new service area, you’ll be able to sign up for a new Spark Energy plan without paying an early termination fee on your existing contract. Just make sure and cancel your service at your existing residence before moving on.

Sign up for new service
Like our pricing but not currently a customer? You can sign up online or give us a call with your new account number. We’ll get service to you before you have a chance to unpack that first box.

Ye-haw! It’s even easier to move in Texas.

Take care of your move online in Texas.  There’s no need to call your local utility – just log in to your online account and get moving:
  • Transfer your service to a new address.
  • Request a priority move in and get connected within 1-2 business days.
  • Schedule your move up to 30 days in advance.
  • Add a new service address.
  • Update your billing information.
It only takes a few minutes so you’ll move on to the next item on your list in no time.