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Join more than 600,000 consumers who have chosen Spark Energy as their electric supplier.

 

 


 

Benefits

 


 

Providing Electricity and Gas Choices for America

Thousands of residents have already exercised their freedom to choose – selecting Spark Energy as their home’s electricity and gas supplier. Our company is built on a foundation of trust, customer support and a sense of community. Through these efforts, we’ve been able to achieve the following recent successes:
 
  • Retail electricity provider (REP) of the year by Energy Marketing Conferences LLC (2015)
  • Top 10 Best Rated Texas Electricity Companies by Consumer Affairs (2016)
  • #4 in the Houston Chronicle 100 list of publicly traded companies

Customer- First Focus

As we’ve grown, so has our commitment to customer satisfaction. We believe that customer service is so much more than just what happened when a customer picks up the phone with a problem that needs to be solved. It goes to the customer-centric culture of the company that paves the way for innovative philosophies and strategies, which help us, develop new ways of doing things that meet the needs and expectations of our customers now and in the future.

81% first call resolution average
Spark Energy is on path to resolve any customer inquiries with just one call 81% of the time. According to SQM Group Inc., only 5% of call centers are able to perform at an 80% or higher level. The average performance level is 67% with an average of 1.5 and calls needed to resolve a problem.

55 net promoter score
Net Promoter Score (NPS) is an index that measures the willingness of customers to recommend a company’s products or services to others. The average NPS score with the utilities industry is around 12 according to the Temkin Group Q3 2015 Consumer Benchmark Survey.

83% customer satisfaction average
Customer satisfaction is a leading indicator of customer loyalty. The American Customer Satisfaction Index for Investor Owned Utilities currently stands at 72%.

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Service, support and stability you can trust

We believe that being your energy partner goes beyond supplying your power. You deserve first-class customer care that ensures you get the most from your electricity and gas service. You also deserve a partner with the financial strength to give you confidence in the future, and the social conscience to support your local community. At Spark Energy, our commitment to you is what defines us. We’re in this together for the long haul.

“I am blown away by the service provided by Spark Energy…I applaud Spark Energy for their focus on the most important element of all, their customers.”

-Donna S, Illinois

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