Scammers are targeting Oncor customers and threatening to disconnect their power if the customer does not pay. They are spoofing Oncor’s 888-313-4747 outage number. Oncor does not request electric usage payments directly from retail customers. When making a payment to Spark Energy or your energy provider, contact the service provider directly or pay directly through their website.


Spark Energy has partnered with Bill Matrix in order to give you the best payment services available...with no cost to you!
  • Make one-time payments
  • Schedule future dated payments
  • Enroll, update, and cancel Autopay
  • Easily change your payment method
  • Save your payment information for future use.

Important Autopay Notes:

  • If you have a current invoice due, you must make a separate, one-time payment on or before the due date as enrolling in or changing existing autopay method will become effective on your next generated invoice.
  • Authorized payments received after 9pm Central, as well as payments received on weekends or holidays, will be processed the next business day.
  • Making a one-time payment will not remove you from the Autopay program and may result in double payment.
   Get Started with Autopay in Your MyAccount Dashboard