A: Nationally-recognized Spark Energy is a Texas-based energy supplier serving a number of areas across Maryland, including:
A: Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people and businesses. Your utility’s job includes managing power lines, poles, perform billing services and provide other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility, but you may not be able to get as low a rate as you would if you switched.
A: We use our buying power and expert knowledge of energy markets to purchase electricity and natural gas at very competitive prices and pass any savings on to you.
A: No. You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.
A: Yes. You must be up to date with your payments to BGE before you can switch to another electric provider.
A: To get electricity or gas service with us, you’ll need to get a BGE account number. Once you have your BGE account number, you can sign up with Spark Energy online or by phone at 800.411.4389. As soon as your enrollment is approved, we’ll notify your utility company of the change and take care of the rest.
A: It usually takes about 15-45 days to complete the switch to Spark Energy. In the mean time, keep an eye out for the welcome letter and terms of service we’ll send you for your review.
A: No, we don’t require a deposit to switch for residential service.
A: Some of our plans may include a small monthly fee which is listed on the products details page. Click here to find out more.
A: Yes. If you’re already using auto-pay with BGE, they will continue to draft your payment each month.
A: Budget billing is available, but only on the delivery portion of your bill. This is not the portion of your bill that Spark Energy is responsible for. Please contact BGE to find out more about how budget billing works.
A: We recommend you contact BGE to confirm that bill payment assistance will still be available to you once your switch is complete.
A:BGE will continue to handle emergencies, outages and downed power lines just like they always have. For these kinds of issues, we recommend calling one of the numbers below.
|Electricity problems – 877.778.2222|
|Gas problems – 800.685.0123|
A: No. BGE is required to handle all customers equally and has no incentive to treat you poorly, even if you’ve selected an alternative energy provider.
A: Yes, you can speak to one of our Spanish-speaking representatives by dialing 800.411.4389 and selecting Spanish. (Sí, puede hablar con uno de nuestros representantes hispanohablantes por marcar 800.411.4389 y seleccionar español.)
A: We actually purchase electricity and gas from many sources and arrange to have it transported to your area.
A: As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate very competitive prices on energy, and we can pass any savings on to you.
A: When your contract expires, you can renew by calling us at 800.411.4387 and then selecting the plan you want. Or you can do nothing and you’ll automatically be switched over to a competitive variable rate.
A: No. BGE will add any applicable taxes to your bill.
A: Some customers like the flexibility of a month to month variable rate and the savings they can enjoy when rates are low. Others don’t want to worry about whether energy prices are going up or down, and prefer the stability and price protection of a fixed rate.
A: Because BGE bills all customers, the name on your bill will be the same as the name on your BGE account.