Frequently Asked Questions

A: Nationally recognized and based in Texas, Spark Energy is a Connecticut electricity supplier serving a number of areas in the state, including:

A: No, once you sign up with us online, we’ll handle contacting your utility and notifying them of your switch.

A: Your current provider will know when your contract expires and whether or not there’s an early termination fee. We recommend you contact them to verify these details.

A: The switch usually takes 15-45 days.

A: You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

A: Because your exact switch date is determined by your utility, we can’t tell you what that date will be, but you can call CL&P to find out.

A: Yes! Keep an eye out for your welcome packet- you should receive it within 7-10 business days of signing up.

A: No. Since CL&P handles billing for all customers in their service area, there is no way for us to stop CL&P from disconnecting you, even if you try to sign up with us.

A: No, we don’t require a deposit to switch residential service.

A: To get electricity service at a new address, you’ll need to contact CL&P so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877.374.8013.

A: Please check out the products page for plans available in your area.

A: When your contract expires, you have two options. You can renew by clicking the renew link in My Account or by calling us at 877.374.8013 and then selecting the plan you want. Or you can do nothing and you’ll automatically be switched over to a competitive variable rate.

Just remember to keep an eye on when your contract expires so you can make a timely and informed decision. Make a note or write it on a calendar, whatever works best for you.

A: Yes. You must be up to date with your payments to CL&P before you can switch to another electric provider.

A: CL&P will continue to handle emergencies, outages and downed power lines just like they always have.

A: No, there is no fee to switch suppliers.

A: Budget billing is available, but only on the delivery portion of your bill. This is not the portion of your bill that Spark Energy is responsible for. Please contact CL&P to find out more about how budget billing works.

A: Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that electricity to people like you. Your utility’s job includes managing power lines, poles and other infrastructure to get the electricity safely and reliably to homes and businesses. If you don’t choose an alternative electricity provider to buy your electricity from, you can buy your electricity from the utility, but you may not be able to get as low a rate as you would if you switched.

A: We use our buying power and expert knowledge of energy markets to purchase electricity at very competitive prices, and then pass the savings on to you.

A: No. CL&P is required to handle all customers equally and has no incentive to treat you differently, even if you’ve selected an alternative energy provider.

A: We actually purchase electricity and gas from many sources and arrange to have it transported to your area.

A: As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate very competitive prices on energy, and we can pass any savings on to you.

A: Spark Energy is a nationally-recognized retail electricity provider serving a number of areas in Connecticut, including:

A: Alternative electricity providers like Spark Energy buy electricity from the people who generate it, then sell that energy to people like you. Your utility’s main job is to manage power lines, poles and other infrastructure to get electricity safely and reliably to homes and businesses. If you don’t choose an alternative electric provider to buy your electricity from, you can buy your electricity from the utility, but you may not be able to get as low a rate as you would if you switched.

A: No. You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

A: Yes. You must be up to date with your payments to UI before you can switch to another electric or natural gas provider.

A: To get electricity or natural gas service at a new address, you’ll need to contact UI so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 877.374.8013.

A: The switch usually takes 15-45 days. In the mean time, keep an eye out for the welcome letter and terms of service we’ll mail you for your review.

A: No, we don’t require a deposit to switch residential service.

A: Spark Energy does not charge a monthly fee in your area.

A: We recommend contacting UI to confirm whether this option will remain available after you switch.

A: We recommend you contact UI to confirm that bill payment assistance will still be available to you once your switch is complete.

A: UI will continue to handle emergencies, leaks, outages and downed power lines just like they always have.

A: No. UI is required to handle all customers equally and has no incentive to treat you differently, even if you’ve selected an alternative energy provider.

A: Yes, you can speak to one of our Spanish-speaking representatives by dialing 800.411.4389 and selecting Spanish. (Sí, puede hablar con uno de nuestro representantes hispanohablantes por marcar 800.411.4389 y seleccionar español.)

A: We actually purchase electricity and gas from many sources and arrange to have it transported to your area.

A: As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate very competitive prices on energy, and we can pass any savings on to you.

A: When your contract expires, you can renew by calling us at 877.374.8013 and then selecting the plan you want. Or you can do nothing and you’ll automatically be switched over to a competitive variable rate.

A: No. UI will add any applicable taxes to your bill.

A: Some customers like the flexibility of a month to month variable rate and the savings they can enjoy when rates are low. Others don’t want to worry about whether energy prices are going up or down, and prefer the stability and price protection of a fixed rate.

A: Because UI bills all customers, the name on your bill will be the same as the name on your UI account.

A: We use our buying power and expert knowledge of energy markets to purchase electricity at very competitive prices, and then pass the savings on to you.