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Frequently Asked Questions

california

PG&E

  • Q: What is the difference between Spark Energy and my current utility provider?

    A: Alternative energy providers like Spark Energy buy natural gas from the people who process it, then sell it to people like you. Your utility’s job includes managing pipes, lines and other infrastructure to get the gas safely and reliably to homes and businesses. If you don’t choose an alternative energy provider to buy your gas from, you can buy your gas from the utility, but you may not be able to get as good a rate as you would if you switched.

  • Q: Why would I buy my natural gas from Spark Energy instead of the utility?

    A: We use our buying power and expert knowledge of energy markets to purchase natural gas at very competitive prices, and then pass the savings on to you.

  • Q: Will I receive two bills once I switch to Spark Energy?

    A: No. You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

  • Q: If I still owe PG&E money, do I have to pay them before I can switch?

    A: Yes. You must be up to date with your payments to PG&E before you can switch to another natural gas provider.

  • Q: Can you turn my gas on or do I have to call the utility company?

    A: To get natural gas service at a new address, you’ll need to contact PG&E so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 866.288.2874.

  • Q: How long does it take for my account to switch to Spark Energy?

    A: The switch usually takes 15-45 days. In the meantime, keep an eye out for the welcome letter and terms of service we’ll mail you for your review.

  • Q: Does Spark Energy require a deposit?

    A: No, we don’t require a deposit to switch residential service.

  • Q: Is there a monthly fee?

    A: Some of our plans may include a small monthly fee which is listed on the products details page. Click here to find out more.

  • Q: Can I still use auto-payments to pay my bill?

    A: We recommend contacting PG&E to confirm whether this option will remain available after you switch.

  • Q: Does Spark Energy offer budget billing?

    A: We don’t offer budget billing on your supply charges, the portion of your bill that we’re responsible for. However, PG&E does offer budget billing on the delivery portion of your bill.

  • Q: Will I still be eligible for bill payment assistance programs if I switch to Spark Energy?

    A: We recommend you contact PG&E to confirm that bill payment assistance will still be available to you once your switch is complete.

  • Q: If my gas goes out, who do I call?

    A: PG&E will continue to handle leaks and gas-related emergencies just like they always have.

  • Q: If there is a gas leak or emergency, will the utility company take care of their customers first and then Spark Energy customers last?

    A: No. PG&E is required to handle all customers equally and has no incentive to treat you differently, even if you’ve selected an alternative energy provider.

  • Q: Can I speak with someone in Spanish? (Puedo hablar con alguien en español?)

    A: Yes, you can speak to one of our Spanish-speaking representatives by dialing 800.411.4389 and selecting Spanish. (Sí, puede hablar con uno de nuestro representantes hispanohablantes por marcar 800.411.4389 y seleccionar español.)

  • Q: How do you get your natural gas from Texas to my state?

    A: We actually purchase natural gas from many sources and arrange to have it transported to your area.

  • Q: Sometimes Spark Energy has a lower rate than the utility company. How is this possible?

    A: As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate very competitive prices on energy, and we can pass any savings on to you.

  • Q: What happens after my fixed rate contract expires?

    A: When your contract expires, you can renew by calling us at 866.288.2874 and then selecting the plan you want. Or you can do nothing and you’ll automatically be switched over to a competitive variable rate.

  • Q: Are taxes included in the rate Spark Energy charges?

    A: Residential- Because Spark Energy is not responsible for collecting taxes for residential customers, there are no taxes included in Spark Energy’s residential rates.

    Commercial- Spark Energy is responsible for collecting taxes from commercial customers. Taxes for commercial customers may be included in the rate or listed as a separate item. For more information on this, please contact us at 866.288.2874.

  • Q: Can Spark Energy put the bill in my name if PG&E sends it out under another name?

    A: Because PG&E bills all customers, the name on your bill will be the same as the name on your PG&E account.

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