Frequently Asked Questions

A: Alternative energy providers like Spark Energy buy natural gas from the people who process it, then sell it to people like you. Your utility’s job includes managing pipes, lines and other infrastructure to get the gas safely and reliably to homes and businesses. If you don’t choose an alternative energy provider to buy your gas from, you can buy your gas from the utility, but you may not be able to get as good a rate as you would if you switched.

A: We use our buying power and expert knowledge of energy markets to purchase natural gas at very competitive prices, and then pass the savings on to you.

A: No. You will continue to receive one bill from your utility company as you always have. That bill will include your supply charges from Spark Energy along with the delivery charges from the utility.

A: Yes. You must be up to date with your payments to PG&E before you can switch to another natural gas provider.

A: To get natural gas service at a new address, you’ll need to contact PG&E so they can process your move in. Once you do that, you can sign up with Spark Energy online or by phone at 866.288.2874.

A: The switch usually takes 15-45 days. In the meantime, keep an eye out for the welcome letter and terms of service we’ll mail you for your review.

A: No, we don’t require a deposit to switch residential service.

A: Some of our plans may include a small monthly fee which is listed on the products details page. Click here to find out more.

A: We recommend contacting PG&E to confirm whether this option will remain available after you switch.

A: We don’t offer budget billing on your supply charges, the portion of your bill that we’re responsible for. However, PG&E does offer budget billing on the delivery portion of your bill.

A: We recommend you contact PG&E to confirm that bill payment assistance will still be available to you once your switch is complete.

A: PG&E will continue to handle leaks and gas-related emergencies just like they always have.

A: No. PG&E is required to handle all customers equally and has no incentive to treat you differently, even if you’ve selected an alternative energy provider.

A: Yes, you can speak to one of our Spanish-speaking representatives by dialing 800.411.4389 and selecting Spanish. (Sí, puede hablar con uno de nuestro representantes hispanohablantes por marcar 800.411.4389 y seleccionar español.)

A: We actually purchase natural gas from many sources and arrange to have it transported to your area.

A: As a pioneer in the deregulated energy industry, we have lots of experience buying and selling energy. Our expertise and size allow us to negotiate very competitive prices on energy, and we can pass any savings on to you.

A: When your contract expires, you can renew by calling us at 866.288.2874 and then selecting the plan you want. Or you can do nothing and you’ll automatically be switched over to a competitive variable rate.

A: Residential- Because Spark Energy is not responsible for collecting taxes for residential customers, there are no taxes included in Spark Energy’s residential rates.

Commercial- Spark Energy is responsible for collecting taxes from commercial customers. Taxes for commercial customers may be included in the rate or listed as a separate item. For more information on this, please contact us at 866.288.2874.

A: Because PG&E bills all customers, the name on your bill will be the same as the name on your PG&E account.