August 24, 2011 - It has come to our attention that Spark Energy’s brand is being misrepresented, and consumers in New York state are receiving calls from a third party (or parties) that are not authorized agents of our company. We take our company brand and reputation very seriously, and we are investigating this matter thoroughly. Any assistance consumers contacted by these agents can provide is greatly appreciated, including:
We want to take this time to remind consumers that Spark Energy does not request the following information to process a customer enrollment over the phone in New York state, and we urge them not to provide any personal information of this sort: social security number; driver’s license number; home address. If you have been called by someone claiming to be with Spark Energy who requested this type of information, we urge you to contact one of the three (3) credit bureaus to review your credit report for any unusual activity and to request a fraud alert.
We sincerely apologize for any inconvenience this has caused, and look forward to clarifying this matter as soon as possible so that we can continue to provide New York residents with choice when it comes to their electricity and natural gas needs.
If you have information regarding this matter, please contact us at 1.877.547.7275 or firstname.lastname@example.org.
Spark Energy, L.P. is a Houston-based, independent, multi-state certified retail energy and natural gas supplier. With more than a decade of experience, the company works to consistently deliver low-cost energy rates, quality products and superior customer service to hundreds of thousands of satisfied customers across 16 states. Spark Energy is dedicated to positively impacting the communities it serves by building relationships, inspiring philanthropy and promoting good will both inside the company and throughout the community. For more information, visit www.sparkenergy.com.